- Basics
- About Knox
- Knox licenses
- Knox white paper
- Sign up for Samsung Knox
- Latest release notes
- General Knox FAQ
- General Knox KBAs
- Submit a support ticket
- User Acceptance Testing
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Create a new profile
- Assign profiles to groups and organizations
- Enroll devices
- Shared Android device quickstart
- Non-shared Android device enrollment quickstart
- Android Management API device enrollment quickstart
- Apple User Enrollment quickstart
- View device information
- Apply profiles to organizations
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Knox Guard REST API
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
How to find the Offline Unenrollment Code in Knox Manage
Environment
Knox Manage (KM)
Overview
This knowledge base article guides you through the steps on how to find the Offline Unenrollment Code for enrolled devices and devices that were deleted from the Knox Manage (KM) console.
KM offers a feature that allows you to unenroll any devices stuck in a non-connectivity state. The user is required to enter an Offline Unenrollment Code on the device to complete the unenrollment process.
- The Offline Unenrollment Code was lost and the device was deleted from the KM console, causing it to be locked. As the device is controlled by KM, the user cannot remove the policies or unenroll the device.
- The device was unenrolled using Force Unenroll without noting the Offline Unenrollment Code. The device never received the command due to a connectivity issue, so it is no longer under KM control.
How do I find the Offline Unenrollment Code in Knox Manage if the device is still enrolled?
To get the Offline Unenrollment Code for an enrolled device:
- In the Device menu, select Device Name under the device that you want to unenroll.
- Select Unenroll and the Offline Unenrollment Code shows in a dialog box.
If the device is already unenrolled or deleted, the code does not appear in the dialog box. For steps on how to recover the Offline Unenrollment Code for deleted devices, see below.
How do I find the Offline Unenrollment Code in Knox Manage if the device was unenrolled and deleted?
There are two ways to get the Offline Unenrollment Code for a deleted device:
Deleted Devices menu
In KM 20.11, the Deleted Devices menu was introduced to provide a more convenient way to retrieve the Offline Unenrollment and Exit Kiosk codes, along with unlimited device history and filtering options. To access the Deleted Devices menu:
- In the sidebar of your KM console, select Device.
- Click Deleted Devices.
Audit Log
- In the sidebar of your KM console, select History > Audit Log.
- Select a date range that includes the Force Unenroll command you sent to the device.
- Under Event, enter "Offline Unenrollment Code" to filter the event results.
- To search for a specific device's unenrollment code, enter the User ID or Device Name in the filter parameters.
- Select the expand icon to view the device's Offline Unenrollment Code.
You can then share the code with the user to successfully unenroll the disconnected device.
Related articles
For more information on how to unenroll devices, head to the Knox Manage admin guide.