- Basics
- About Knox
- Knox licenses
- Knox white paper
- Sign up for Samsung Knox
- Latest release notes
- General Knox FAQ
- General Knox KBAs
- Submit a support ticket
- User Acceptance Testing
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Create a new profile
- Assign profiles to groups and organizations
- Enroll devices
- Shared Android device quickstart
- Non-shared Android device enrollment quickstart
- Android Management API device enrollment quickstart
- Apple User Enrollment quickstart
- View device information
- Apply profiles to organizations
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Knox Guard REST API
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
In order to implement Knox Manage and Knox Remote Support in your enterprise deployment, you must configure the following URLs and port exceptions for the network of your device fleet.
Knox Manage exceptions
| Device fleet contains | URL | Ports |
|---|---|---|
| All | *.samsungknox.com | 443 or 80 |
| *.secb2b.com | ||
| *.samsung.com | ||
| *.gstatic.com | ||
| Android devices | android.googleapis.com | 443, 5228, 5229, 5230 |
| Android devices on isolated network1 | play.google.com | 443 or 80 |
| android.clients.google.com | ||
| accounts.google.com | ||
| iOS devices | gateway.push.apple.com | 2195 |
| feedback.push.apple.com | 2196 | |
| Windows devices | *.wns.windows.com | 443 |
| *.notify.live.net |
1 An isolated network is a network that is separate from your enterprise IT network.
Knox Remote Support exceptions
| Region | Server | Domain | IP address | Port | Connection |
|---|---|---|---|---|---|
| Asia | Relay | ap‑rs‑relay.manage.samsungknox.com | 18.141.250.233 | 45001 | Mobile |
| 13.213.198.62 | |||||
| WAS | ap‑rs‑web.manage.samsungknox.com | - | 443 | Desktop | |
| US | Relay | us‑rs‑relay.manage.samsungknox.com | 35.83.188.168 | 45001 | Mobile |
| 52.36.230.249 | |||||
| WAS | us‑rs‑web.manage.samsungknox.com | - | 443 | Desktop | |
| EU | Relay | eu‑rs‑relay.manage.samsungknox.com | 54.155.132.151 | 45001 | Mobile |
| 63.34.35.115 | |||||
| WAS | eu‑rs‑web.manage.samsungknox.com | - | 443 | Desktop |
For more information on the requirements for Knox Remote Support, see Knox Remote Support minimum requirements.
