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How to resolve the Knox Manage error [Enrollment - UpdateLicenseRequest(1901017)]

Environment

Knox Manage (KM)

Overview

When enrolling your device through the Knox Manage client app, you may encounter the following error message:

Failed to Knox license activation. [Enrollment - UpdateLicenseRequest(1901017)]

Cause

The 1901017 enrollment error appears when the license key type in the License menu doesn't match with the license when adding a user.

Resolution

In the left sidebar of your Knox Manage console, click Setting > License, then locate the Type for the license key in use. All users using this license key must be added as this type during the user creation process.

Then, in the left sidebar, click User > Add to add a new user. When creating a user, ensure that License matches the Type found earlier.

NOTE—If you have a Knox Suite license, ensure that Android Manage Type is set to Android Enterprise.