- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- On-Premise
- Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS apps
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assign Managed Google Play public web apps
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQs
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
How to collect dumpstate logs from a device in Knox Manage Kiosk mode
Environment
- Knox Manage (KM) Kiosk mode
- Android Enterprise, Android Legacy
- Samsung devices
Overview
You may be asked to capture a dumpstate log from your device to help troubleshoot an issue. To get these logs, you typically need access to the Phone/Dialer app or Calculator app. However, you may not be able to access these apps if your device is in Knox Manage (KM)'s Kiosk mode.
This knowledge base article guides you through the steps on how to capture dumpstate logs on devices in KM Kiosk mode, for both Android Enterprise and Android Legacy deployments.
How do I collect dumpstate logs from an Android Enterprise device in Knox Manage Kiosk mode?
For Android Enterprise deployments, you can remotely collect dumpstate logs through your KM console. First, ensure your Kiosk policies are configured as shown below:
- In the left sidebar of your KM console, click Profile.
- Click on the name of the profile your Kiosk devices are assigned to, then click Modify Policy.
- Under Android Enterprise, select Kiosk.
- Under Kiosk app settings > Utilities setting, select Allow.
- Under Utilities setting > Notification bar, select Allow.
- Click Save & Assign, then click OK.
Then, send the command to the device to collect the logs:
- In the left sidebar of your KM console, click Device.
- Select the checkbox next to the device you want to collect logs from.
- Click Device command, then under Knox Manage, click Collect Bug Report.
- In the dialog box that appears, click OK.
Then, share the logs from the device to KM:
- There will be a notification "Taking bug report..." on the device, which takes a few minutes to run.
- Once the notification is complete, press Share on the device.
Finally, download the logs from KM:
- In the left sidebar of your KM console, click History > Device Log.
- Under the Device column, select the Device Name that the logs are collected from.
- Under the Log File column, click the Download button on the most recent Bug Report.
How do I collect dumpstate logs from an Android Legacy device in Knox Manage Kiosk mode?
If you need to collect logs from a Kiosk device enrolled in Android Legacy:
- In your KM console, in the left sidebar, click Device.
- Click on the name of the device you want to collect logs from, then click the Application tab.
- Under Installed Application, in the search bar, enter "Phone" to find the Phone/Dialer app. The package name varies depending on your device model and firmware version.
- In the Actions column, next to the package name, click Run App.
If your device does not have a Phone app, switch the Calculator app to Factory Mode. To do this, you may need to search for and install the Calculator app as a public application first. Then, run it on the device:
- Under Installed Application, in the search bar, enter "Calculator" for the Calculator app.
- In the Actions column, next to the package name, click Run App.
- On the device, enter "+30012012732+" in the keypad to switch the calculator to Factory Mode.
- Follow the steps on how to capture logs on a device.
The Phone/Calculator app won't launch from my Knox Manage console, what do I do?
If the Run App command doesn't launch the app on your device, use the following workaround:
- Install the Samsung Notes app as a public application and assign it to your device's profile.
- Under Installed Application, in the search bar, enter "Notes" for the Samsung Notes app and click Run App.
- Create a new note, then type any phone number in international format (e.g. +123456).
- Select the whole phone number, then tap Phone or Call in the popup menu to launch the dialer.

Additional information
To learn more about the Collect Bug Report feature in KM, see the KM release notes.