Knox Manage knowledge base articles (KBAs)

Explore our knowledge base for:

• Known KM issues and their workarounds
• How-to guides for less common setups
• General KM articles

General Articles

Pre-requisites to hosting Managed Google Private App on Knox Manage

Knox Enhanced Attestation Error code -5: ERROR_INVALID_NONCE

License seat consumption in Knox Manage does not match Samsung Knox License portal

App installation status was not updated after being pushed from the Knox Manage console

Cannot open downloaded Content files from Knox Manage client on Android 10

Unable to upload Single-App Kiosk launcher app

Error 1901105 [Enrollment-EnrollmentSpecRequest(1901105)] appears during Knox Manage client enrollment

Android Legacy mode deprecation

Cannot allow Camera policy only in work container on fully managed with work profile device

Knox Manage support for deprecated device modes in Android 11

Black screen appears when Knox Manage Remote Support is launched

Cannot set up G Suite apps on device enrolled in Knox Manage

Knox Manage Remote Support Deep Dive

About the Knox Manage auto-update feature

Device enrolled in Knox Manage not receiving commands

Cannot update internal app in Knox Manage

Cannot find IMEI on devices enrolled in Knox Manage Legacy

Cannot clear emergency alert on devices enrolled in Knox Manage

Using the Knox Service Plugin with Knox Manage

The error "Security policy prevents turning on device administrators" is shown when launching apps

Block status bar in Multi-App Kiosk mode

Cannot set permissions for internal applications uploaded to Knox Manage

Black status bar in Multi-App Kiosk mode

Files not opening in Multiple App kiosk mode

Unable to load device list in Knox Manage (Error Code: 500)

Samsung SDS Cloud Connector (1) Windows background service does not start following a Samsung Cloud Connector installation

Screensaver does not start in Kiosk Browser mode

Using Knox Manage to set up per-app firewalls in Chrome

My current license key will expire soon, and I added a new license key. Will Knox Manage automatically migrate the new key?

Seat consumption logic for KPE license keys in Knox Manage

What are the firewall exceptions that I need to configure in order to use Knox Manage?

Allow a specific site on a specific app using a Firewall policy

Why do I keep seeing the alert "Attestation failed"?

Zero-touch enrollment in Knox Manage

Knox Manage Experience App

Why do I need to set Lockscreen on devices to install certificates via Knox Manage?

Known Issues

Knox Manage license update failure for Android 9 or lower devices in legacy mode

Contact icon is wrong in Multi-App Kiosk mode

Cannot use Device Deactivation tool on Android 10 devices in Knox Manage Legacy deployment

The error "Country Code and Mobile Number are not appropriate" appears when bulk adding users to Knox Manage

Device running Android 9 not receiving Knox Manage device command after reboot

App installation failing with “The product is not available in the device's country” error in Audit log

How-To Articles

How to block the activation of adding new keyboards

How to check applied Policy to Chrome with Knox Manage's Managed Configuration to devices

How can I use Knox EFOTA to kiosk devices deployed by Knox Manage

How to set up Android Enterprise with Knox Manage and Intune Mobile Application Management

How to Control Applications download within Personal Profile

How to use Shared Device on Knox Manage

How to add multiple organization IDs so different tenants can use the same Managed Google Play Private App

How to apply firewall policies to Kiosk Browsers and bookmarks under multi-app Kiosks

How to block the addition of unmanaged accounts on devices

How to configure the VPN profile uploaded to AnyConnect using KSP

How to configure email apps in Android Enterprise

How to convert Google Play Store Application to Managed Google Play Store Application

How to perform FOTA upgrade when Power Off is disabled

How to lock devices after expiration period using the keepalive option

How to filter values from Knox Manage generated reports

How to enable No Battery Mode for Galaxy Tab Active 3 devices

How to set the device Auto Start-Up feature for Knox Manage

How to set the system language and device country in Knox Manage

How to unregister Knox Manage as the EMM provider for Google Play Accounts

How to add the same version of an app to Managed Google Play Private if it is already registered as an internal app

How to allow Accessibility Services to run in Multi-App Kiosk mode

How to delete my Knox Manage tenant

How to configure the Knox built-in VPN client in Knox Manage

How to restrict a user from sharing or accessing device data to prevent security breaches

How to set a new Knox Manage admin password

How to configure Proxy Settings in Google Chrome with Managed Configuration

How to deploy Knox Capture using Knox Manage

How to turn Adaptive Brightness On and Off in Knox Manage

How to configure lock screen notifications in Knox Manage

How to configure longer screen timeouts in Knox Manage

How to sync web applications on Knox Manage

How to resolve the Knox Manage error [Enrollment - UpdateLicenseRequest(1901017)]

How to allow external USB devices in Knox Manage Multi App Kiosk mode

How to apply DeX customization controls using Knox Manage

How to apply device customization controls using Knox Service Plugin for Knox Manage

How to use Secure Browser in Knox Manage Kiosk mode

How to configure OpenVPN for Android with certificate authentication and managed configurations in Knox Manage

How to configure Microsoft Exchange in Samsung Email on Knox Manage devices

How to delete a private application from Knox Manage

How to configure Factory Reset Protection in Knox Manage

How to configure a Wi-Fi network with EAP-PEAP authentication using an external certificate in Knox Manage

How to regain access to a Knox Manage console without the original administrator's credentials

How to configure a Wi-Fi network with EAP-PEAP authentication using an external certificate in Knox Manage

How to regain access to a Knox Manage console without the original administrator's credentials

How to enable Single Sign-On for Knox Manage sub-administrators

How to enable Smart Switch on Knox Manage devices

How to develop an app using managed AppConfig settings and apply them in Knox Manage

How to force enable mobile data on Knox Manage devices

How to enroll a Windows device in Knox Manage

How to use Knox Manage to keep screen on when device is plugged in

How to collect dumpstate logs from a device in Knox Manage Kiosk mode

How to configure Secure Browser in Knox Manage

How to configure Android OpenVPN client with certificate authentication using Knox Manage

How to disable a device lock screen with Knox Manage

How to remotely lock or unlock device enrolled in Knox Manage

How to set a custom boot and shutdown animation using Knox Manage

How to manage preloaded applications in Knox Manage

How to set up a Microsoft Exchange account for Samsung Email in Knox Manage

How to schedule or force system update on Android devices with Knox Manage

How to configure Google Chrome for Knox Manage's Single App Kiosk Mode

How to disable Suggested Apps feature in Knox Manage Kiosk mode

How to re-apply Knox Manage's Single App Kiosk Mode after sending "Exit Kiosk" command

How to install Knox Manage internal app on personal side of device

How to force enable GPS on non-Samsung Knox and Knox 3.4.1+ devices with Knox Manage

How to secure access to Knox Manage's ProKiosk mode using device password

How to prevent a User ID set in Knox Mobile Enrollment from being modified in Knox Manage if enrollment fails

How to view data usage of devices enrolled in Knox Manage

How to apply managed configurations in Google Chrome with Knox Manage

How to automatically refresh the status of devices in Knox Manage

How to enable Knox Manage Technical Support

How to manage personal Gmail accounts in Managed Google Play Store

How to set up automatic collection of device information in Knox Manage 

How to add bookmarks into Chrome with Knox Manage's Managed Configuration

How to change timeout session length in KM console

How to troubleshoot device provisioning errors in Knox Manage (B5012, B5013, 1006)

How to prevent container removal by an end user in Knox Manage

How to force Knox Manage Remote Support to run without an access code

How to find the Offline Unenrollment Code in Knox Manage

How do I integrate Knox Manage with Knox Mobile Enrollment?

How can I update my Multiple App kiosk mode once it is pushed to a device?

How do I change the default value of System Session Timeout in Knox Manage?

How do I synchronize Active Directory SCC with the Knox Manage portal?

How to upload certificates for VPN with KSP in Knox Manage

How to lock devices after expiration with Keepalive

How to establish a secure VPN connection (Pulse connect) using Knox Manage

How to configure the Exchange Active sync account list for Samsung Email app in Knox Manage

How to use Knox Manage APIs to locate devices