- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- On-Premise
- Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS apps
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assign Managed Google Play public web apps
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQs
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Knox Manage knowledge base articles (KBAs)
Explore our knowledge base for:
- Known Knox Manage (KM) issues and their workarounds
- How-to articles for less common setups
- General articles about KM
General articles
Pre-requisites to hosting Managed Google Private App on Knox Manage
Knox Enhanced Attestation Error code -5: ERROR_INVALID_NONCE
License seat consumption in Knox Manage does not match Samsung Knox License portal
App installation status was not updated after being pushed from the Knox Manage console
Cannot open downloaded Content files from Knox Manage client on Android 10
Unable to upload Single-App Kiosk launcher app
Android Legacy mode deprecation
Cannot allow Camera policy only in work container on fully managed with work profile device
Knox Manage support for deprecated device modes in Android 11
Black screen appears when Knox Manage Remote Support is launched
Cannot set up G Suite apps on device enrolled in Knox Manage
Knox Manage Remote Support Deep Dive
About the Knox Manage auto-update feature
Device enrolled in Knox Manage not receiving commands
Cannot update internal app in Knox Manage
Cannot find IMEI on devices enrolled in Knox Manage Legacy
Cannot clear emergency alert on devices enrolled in Knox Manage
Using the Knox Service Plugin with Knox Manage
The error "Security policy prevents turning on device administrators" is shown when launching apps
Block status bar in Multi-App Kiosk mode
Cannot set permissions for internal applications uploaded to Knox Manage
Black status bar in Multi-App Kiosk mode
Files not opening in Multiple App kiosk mode
Unable to load device list in Knox Manage (Error Code: 500)
Screensaver does not start in Kiosk Browser mode
Using Knox Manage to set up per-app firewalls in Chrome
Seat consumption logic for KPE license keys in Knox Manage
What are the firewall exceptions that I need to configure in order to use Knox Manage?
Allow a specific site on a specific app using a Firewall policy
Why do I keep seeing the alert "Attestation failed"?
Zero-touch enrollment in Knox Manage
Why do I need to set Lockscreen on devices to install certificates via Knox Manage?
Known Issues
How to enforce a password policy during enrollment for company-owned devices with a Work Profile
Knox Manage license update failure for Android 9 or lower devices in legacy mode
Contact icon is wrong in Multi-App Kiosk mode
Cannot use Device Deactivation tool on Android 10 devices in Knox Manage Legacy deployment
Device running Android 9 not receiving Knox Manage device command after reboot
How-to articles
How to disable biometric authentication as a lock screen method
How to add a keyboard language to a kiosk
How to adjust the device font on Knox Manage
How to set up a private Access Point Name on Samsung devices through KSP
How to add hidden Managed Google Play private apps
How to block the activation of adding new keyboards
How to check applied Policy to Chrome with Knox Manage's Managed Configuration to devices
How can I use Knox EFOTA to kiosk devices deployed by Knox Manage
How to set up Android Enterprise with Knox Manage and Intune Mobile Application Management
How to Control Applications download within Personal Profile
How to use Shared Device on Knox Manage
How to apply firewall policies to Kiosk Browsers and bookmarks under multi-app Kiosks
How to block the addition of unmanaged accounts on devices
How to configure the VPN profile uploaded to AnyConnect using KSP
How to configure email apps in Android Enterprise
How to convert Google Play Store Application to Managed Google Play Store Application
How to perform FOTA upgrade when Power Off is disabled
How to lock devices after expiration period using the keepalive option
How to filter values from Knox Manage generated reports
How to enable No Battery Mode for Galaxy Tab Active 3 devices
How to set the device Auto Start-Up feature for Knox Manage
How to set the system language and device country in Knox Manage
How to unregister Knox Manage as the EMM provider for Google Play Accounts
How to allow Accessibility Services to run in Multi-App Kiosk mode
How to delete my Knox Manage tenant
How to configure the Knox built-in VPN client in Knox Manage
How to restrict a user from sharing or accessing device data to prevent security breaches
How to set a new Knox Manage admin password
How to configure Proxy Settings in Google Chrome with Managed Configuration
How to deploy Knox Capture using Knox Manage
How to turn Adaptive Brightness On and Off in Knox Manage
How to configure lock screen notifications in Knox Manage
How to configure longer screen timeouts in Knox Manage
How to sync web applications on Knox Manage
How to resolve the Knox Manage error [Enrollment - UpdateLicenseRequest(1901017)]
How to allow external USB devices in Knox Manage Multi App Kiosk mode
How to apply DeX customization controls using Knox Manage
How to apply device customization controls using Knox Service Plugin for Knox Manage
How to use Secure Browser in Knox Manage Kiosk mode
How to configure Microsoft Exchange in Samsung Email on Knox Manage devices
How to delete a private application from Knox Manage
How to configure Factory Reset Protection in Knox Manage
How to regain access to a Knox Manage console without the original administrator's credentials
How to regain access to a Knox Manage console without the original administrator's credentials
How to enable Single Sign-On for Knox Manage sub-administrators
How to enable Smart Switch on Knox Manage devices
How to develop an app using managed AppConfig settings and apply them in Knox Manage
How to force enable mobile data on Knox Manage devices
How to enroll a Windows device in Knox Manage
How to use Knox Manage to keep screen on when device is plugged in
How to collect dumpstate logs from a device in Knox Manage Kiosk mode
How to configure Secure Browser in Knox Manage
How to configure Android OpenVPN client with certificate authentication using Knox Manage
How to disable a device lock screen with Knox Manage
How to remotely lock or unlock device enrolled in Knox Manage
How to set a custom boot and shutdown animation using Knox Manage
How to manage preloaded applications in Knox Manage
How to set up a Microsoft Exchange account for Samsung Email in Knox Manage
How to schedule or force system update on Android devices with Knox Manage
How to configure Google Chrome for Knox Manage's Single App Kiosk Mode
How to disable Suggested Apps feature in Knox Manage Kiosk mode
How to re-apply Knox Manage's Single App Kiosk Mode after sending "Exit Kiosk" command
How to install Knox Manage internal app on personal side of device
How to force enable GPS on non-Samsung Knox and Knox 3.4.1+ devices with Knox Manage
How to secure access to Knox Manage's ProKiosk mode using device password
How to view data usage of devices enrolled in Knox Manage
How to apply managed configurations in Google Chrome with Knox Manage
How to automatically refresh the status of devices in Knox Manage
How to enable Knox Manage Technical Support
How to manage personal Gmail accounts in Managed Google Play Store
How to set up automatic collection of device information in Knox Manage
How to add bookmarks into Chrome with Knox Manage's Managed Configuration
How to change timeout session length in KM console
How to troubleshoot device provisioning errors in Knox Manage (B5012, B5013, 1006)
How to prevent container removal by an end user in Knox Manage
How to force Knox Manage Remote Support to run without an access code
How to find the Offline Unenrollment Code in Knox Manage
How do I integrate Knox Manage with Knox Mobile Enrollment?
How can I update my Multiple App kiosk mode once it is pushed to a device?
How do I change the default value of System Session Timeout in Knox Manage?
How do I synchronize Active Directory SCC with the Knox Manage portal?
How to upload certificates for VPN with KSP in Knox Manage
How to lock devices after expiration with Keepalive
How to establish a secure VPN connection (Pulse connect) using Knox Manage
How to configure the Exchange Active sync account list for Samsung Email app in Knox Manage