Your systems must meet the following requirements for the efficient operation and optimal display of Knox Manage.
| Item | Component | Requirement |
|---|---|---|
| Administrator's PC | OS | Microsoft Windows XP and higher |
| Browser | Google Chrome version 41 and higher | |
| Mozilla Firefox version 37 and higher | ||
Microsoft Edge version 95 and higher Important Internet Explorer is not supported. | ||
| Screen resolution | 1920 x 1080 px | |
| Window scaling | Window scaled to 100% Important To ensure an optimal experience, we recommend setting your browser scaling to 100%. If your browser is scaled higher, such as 125%, some of the page elements can shift out of view. | |
| User's device | Android Enterprise1 | Android 8 and higher |
| Android Legacy2 | Android 8 to 10 | |
| iOS | iOS 14 and higher | |
| iPadOS | iPadOS 14 and higher | |
| Windows | A desktop computer running Windows 10 version 1703 and higher or Windows 11 Home, Pro, Business, Enterprise, Education, and Mobile edition | |
| Chrome OS | Chrome OS 99 | |
| Transport Layer Security (TLS) | 1.2 and higher3 | |
| Supported language | Knox Manage console | English, Portuguese, Spanish, French, German, Italian, Korean, Polish Tip You can select a language in the Knox Manage console without changing the browser's language. |
| Knox Manage agent | Any of the supported languages as set in the device language settings. If the selected language in the Knox Manage agent isn't supported on the device, it defaults to English. |
1 Starting in 2024, the Android support strategy will be to cover the last five major Android versions.
2 In 2020, Google deprecated the Device Admin API, known in Know Manage as the Android Legacy platform. Knox Manage 20.11 suspended enrollment using this platform for devices running Android 11 and higher.
Starting with Knox Manage 23.03, the service will no longer officially support existing devices enrolled in Android Legacy. The teams at Samsung will no longer provide maintenance and technical support for this platform, including feature enhancements and bug fixes.
Enterprises are advised to begin migrating any devices still enrolled with Android Legacy to the Android Enterprise platform. Although management of Android Legacy devices in Knox Manage may still be nominally available for devices running Android 10 and lower for the time being, the Knox Manage team strongly recommends that you migrate all devices to Android Enterprise, so as to benefit from its enhanced security and management features and avoid loss of functionality and technical support. See the Android Legacy to Android Enterprise migration guide for more information.
3 In compliance with Payment Card Industry Data Security Standards, Knox Manage requires TLS 1.2 and higher on devices, and isn’t interoperable with solutions and apps that rely on older versions of TLS.
This document was updated for the Knox cloud services 23.12 UAT.
Your systems must meet the following requirements for the efficient operation and optimal display of Knox Manage.
| Item | Component | Requirement |
|---|---|---|
| Administrator's PC | OS | Microsoft Windows XP and higher |
| Browser | Google Chrome version 41 and higher | |
| Mozilla Firefox version 37 and higher | ||
Microsoft Edge version 95 and higher Important Internet Explorer is not supported. | ||
| Screen resolution | 1920 x 1080 px | |
| Window scaling | Window scaled to 100% Important To ensure an optimal experience, we recommend setting your browser scaling to 100%. If your browser is scaled higher, such as 125%, some of the page elements can shift out of view. | |
| User's device | Android Enterprise1 | Android 8 and higher |
| Android Legacy2 | Android 8 to 10 | |
| iOS | iOS 14 and higher | |
| macOS | macOS 13 (Ventura) | |
| iPadOS | iPadOS 14 and higher | |
| Windows | A desktop computer running Windows 10 version 1703 and higher or Windows 11 Home, Pro, Business, Enterprise, Education, and Mobile edition | |
| Chrome OS | Chrome OS 99 | |
| Transport Layer Security (TLS) | 1.2 and higher3 | |
| Supported language | Knox Manage console | English, Portuguese, Spanish, French, German, Italian, Korean, Polish Tip You can select a language in the Knox Manage console without changing the browser's language. |
| Knox Manage agent | Any of the supported languages as set in the device language settings. If the selected language in the Knox Manage agent isn't supported on the device, it defaults to English. |
1 Starting in 2024, the Android support strategy will be to cover the last five major Android versions.
2 In 2020, Google deprecated the Device Admin API, known in Know Manage as the Android Legacy platform. Knox Manage 20.11 suspended enrollment using this platform for devices running Android 11 and higher.
Starting with Knox Manage 23.03, the service will no longer officially support existing devices enrolled in Android Legacy. The teams at Samsung will no longer provide maintenance and technical support for this platform, including feature enhancements and bug fixes.
Enterprises are advised to begin migrating any devices still enrolled with Android Legacy to the Android Enterprise platform. Although management of Android Legacy devices in Knox Manage may still be nominally available for devices running Android 10 and lower for the time being, the Knox Manage team strongly recommends that you migrate all devices to Android Enterprise, so as to benefit from its enhanced security and management features and avoid loss of functionality and technical support. See the Android Legacy to Android Enterprise migration guide for more information.
3 In compliance with Payment Card Industry Data Security Standards, Knox Manage requires TLS 1.2 and higher on devices, and isn’t interoperable with solutions and apps that rely on older versions of TLS.
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