- *BASICS*
- The Knox Ecosystem
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- White paper
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Knox Configure
- Mobile
- Wearables
- Shared Device
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Manage
- Introduction
- How-to videos
- Get started
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- White paper
- Knox E-FOTA One
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Migrate from Knox E-FOTA Advanced to Knox E-FOTA One
- Knox E-FOTA Advanced
- Knox E-FOTA on MDM
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Get started on using Mobile Admin
To begin using Mobile Admin, you will need to enter the Knox Manage admin portal URL in your device’s browser. Then, tap Go to Mobile Admin at the bottom of the login page. Once you accessed and logged in to the Mobile Admin, you can view and control Knox Manage’s device management features on your device.
Logging in to Mobile Admin
Log in to Mobile Admin by using the same login credentials used for the Knox Manage admin portal. Super administrators can use all the features provided in Mobile Admin, while sub-administrators with Service Desk administrator privileges have restricted use.
To login to Mobile Admin, complete the following steps:
1. Visit the Knox Manage admin portal using the web browser on the device to access the Mobile Admin.
2. At the bottom of the screen, tap Go to Mobile Admin.
- The Mobile Admin login page will appear.
3. Enter the Knox Manage admin ID and password on the Mobile Admin login page.
NOTE—
- If you enter incorrect user ID or password for 5 consecutive times, you will be locked out for 10 minutes.
- If you log in to the Mobile Admin portal for the first time or use a temporary password, enter a new password and repeat the password to confirm.
4. On the “Privacy Policy” pop-up, tap the checkbox next to I agree.
5. Tap OK.
Creating Service Desk administrator accounts
To create a Service Desk administrator account, you will need to add a sub-administrator with Service Desk administrator privileges on the Knox Manage admin portal.
To create a Service Desk administrator account, complete the following steps:
1. On the Knox Manage admin portal, navigate to Setting > Admin Console > Administrator.
2. On the “Administrator” page, click .
3. In the “Add Administrator” window, enter the information. For more information, see Adding an administrator.
NOTE— When entering the information in the “Add Administrator” window, you must select the administrator type as Sub-Admin and the administrator permission as Service Desk.
4. Click Save.
Using Mobile Admin at a Service Desk
Service Desk administrators can access Mobile Admin and manage the devices enrolled in Knox Manage. For more information on the device command and device information, see Sending device commands on Mobile Admin.
NOTE— Not all features on Mobile Admin are available to the Service Desk administrators.