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Get started on using Mobile Admin

To begin using Mobile Admin, you need to enter the Knox Manage admin portal URL in your device’s browser. Then, tap Go to Mobile Admin at the bottom of the login page. Once you access and log in to the Mobile Admin, you can view and control Knox Manage’s device management features on your device.

Logging in to Mobile Admin

Log in to Mobile Admin using the same login credentials used for the Knox Manage admin portal. Super administrators can use all the features provided in Mobile Admin, while sub-administrators with Service Desk administrator privileges have limited use privileges.

To login to Mobile Admin, do as follows:

  1. Visit the Knox Manage admin portal using the web browser on the device to access the Mobile Admin.
  2. At the bottom of the screen, tap Go to Mobile Admin. The Mobile Admin login page opens.
  3. Enter the Knox Manage admin ID and password on the Mobile Admin login page.
    4. NOTE—
    • If you enter incorrect user ID or password 5 consecutive times, you are locked out for 10 minutes.
    • If you log in to the Mobile Admin portal for the first time or use a temporary password, enter a new password and repeat the password to confirm it.
  4. On the Privacy Policy pop-up, tap the check box next to I agree.
  5. Tap OK.

Creating Service Desk administrator accounts

To create a Service Desk administrator account, you need to add a sub-administrator with Service Desk administrator privileges on the Knox Manage admin portal.

To create a Service Desk administrator account, complete the following steps:

  1. On the Knox Manage admin portal, navigate to Setting > Admin Console > Administrator.
  2. On the Administrator page, click .
  3. On the Add Administrator screen, enter all relevant information. For more information, see Adding an administrator.
    4. NOTE—When entering the information on the Add Administrator screen, select the administrator type as Sub-Admin and the administrator permission as Service Desk.
  4. Click Save.

Using Mobile Admin at a Service Desk

Service Desk administrators can access Mobile Admin and manage the devices enrolled in Knox Manage. For more information on the device command and device information, see Sending device commands on Mobile Admin.

NOTE— Not all features on Mobile Admin are available to the Service Desk administrators.

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