- Basics
- About Knox
- Knox licenses
- Knox white paper
- Sign up for Samsung Knox
- Latest release notes
- General Knox FAQ
- General Knox KBAs
- Submit a support ticket
- User Acceptance Testing
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Create a new profile
- Assign profiles to groups and organizations
- Enroll devices
- Shared Android device quickstart
- Non-shared Android device enrollment quickstart
- Android Management API device enrollment quickstart
- Apple User Enrollment quickstart
- View device information
- Apply profiles to organizations
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Open API reference
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Get started on using Mobile Admin
To begin using Mobile Admin, you need to enter the Knox Manage admin portal URL in your device's browser. Then, tap Go to Mobile Admin at the bottom of the login page. Once you access and log in to the Mobile Admin, you can view and control Knox Manage's device management features on your device.
Logging in to Mobile Admin
Log in to Mobile Admin using the same login credentials used for the Knox Manage admin portal. Super administrators can use all the features provided in Mobile Admin, while sub-administrators with Service Desk administrator privileges have limited use privileges.
To login to Mobile Admin, complete the following steps:
- Visit the Knox Manage admin portal using the web browser on the device to access the Mobile Admin.
- At the bottom of the screen, tap Go to Mobile Admin. The Mobile Admin login page opens.
- Enter the Knox Manage admin ID and password on the Mobile Admin login page.
- If you enter incorrect user ID or password 5 consecutive times, you are locked out for 10 minutes.
- If you log in to the Mobile Admin portal for the first time or use a temporary password, enter a new password and repeat the password to confirm it.
- On the Privacy Policy pop-up, tap the check box next to I agree.
- Tap OK.
Creating Service Desk administrator accounts
To create a Service Desk administrator account, you need to add a sub-administrator with Service Desk administrator privileges on the Knox Manage admin portal.
To create a Service Desk administrator account, complete the following steps:
- On the Knox Manage admin portal, navigate to Setting > Admin Console > Administrator.
- On the Administrator page, click
.
- On the Add Administrator screen, enter all relevant information. For more information, see Adding an administrator.
NOTE—When entering the information on the Add Administrator screen, select the administrator type as Sub-Admin and the administrator permission as Service Desk.
- Click Save.
Using Mobile Admin at a Service Desk
Service Desk administrators can access Mobile Admin and manage the devices enrolled in Knox Manage. For more information on the device command and device information, see Sending device commands on Mobile Admin.