Knox Manage Frequently Asked Questions (FAQs)

Pre-purchase FAQs

• Does Knox Manage add additional licenses to the amount of licenses purchased as buffer slots?
• As a Managed Service Provider (MSP) for Knox Manage, can I add an existing tenant under the management of another MSP?
• If a user's device goes missing, what are some recovery tasks that I could perform from Knox Manage?
• What happens to the tenant and enrolled devices if the Knox Manage license expires?
• Is there a limit to the number of devices that can be enrolled in Knox Manage?
• If my enterprise stops using Knox Manage, how long does the information remain stored in the Knox Manage database?
• Does Samsung access any personal information stored on Knox Manage enabled devices?
• Where are the Knox Manage cloud servers located? What types of information are being stored on those servers?
• Which languages are supported by the Knox Manage Admin Console?
• Can I use a Knox Workspace container if I buy a Knox Manage license?
• Are multiple user accounts supported on Samsung tablets?

Technical FAQs

• How to install the Knox Manage agent on iPhones when installation fails
• "Notification access" pop-up in Kiosk mode
• How can I add administrator to Knox Manage?
• Can I configure an in-house app published in Private Managed Google Play with Knox Manage's Managed Configuration?
• How can I disable automatic firmware updates under Kiosk mode in Knox Manage?
• Is it possible to use Android Enterprise on Android Go devices?
• Can I use Knox Remote Support on non-Samsung devices?
• How does ADE work for iOS?
• How can I configure the system bar in Kiosk mode?
• How can I enroll iOS devices in the Knox Manage console?
• Is there a way to specify the timezone?
• What should I do if license activation is failing even though there are enough Knox Manage licenses in my console?
• How can I activate system apps (preloaded apps in the device) inside of the fully managed device or work profile area?
• Why can't I set different unlocking methods for the device and work profile in Android Enterprise fully managed work profile (COPE/COMP)?
• Why doesn't the "Set screensaver" policy work?
• Does Knox Manage support Samsung Back up and Restore?
• How do I prevent users from adding private Google accounts with an Android Enterprise enrollment?
• How do I enable USB debugging on a Knox device?
• How do I disable two-step authentication in Knox Manage?
• Can I enroll rooted devices in Knox Manage?
• How do I switch newly-enrolled devices from an older, expired license to a new one?
• How do I change the screen timeout on my devices in Knox Manage?
• I deleted an enrolled device from my Knox Manage console, but there are no license seats available. How do I re-enroll it?
• Is there a Knox Remote Support client for Mac OS?
• How do I add a shared Exchange account to an organization in Knox Manage?
• How do I sync all AD users at once?
• Why is the reboot banner not appearing after enabling the 'Reboot banner' policy?
• How do I prevent a user from accessing cellular data using Knox Manage?
• How do I automatically update Managed Google Play apps?
• How long does the app auto update policy take to update Managed Google Play apps?
• Will the auto update policy for Managed Google Play apps trigger when Knox Manage profile changes are pushed?
• How do I configure application permissions on Knox Manage?
• Why are all my devices showing as expired in Knox Manage?
• Can Knox Manage admins unlock Android device screens when a user forgets the password?
• How do I find the Offline Unenrollment Code in Knox Manage?
• Device shows "Unable to activate Knox license" while enrolling and work profile isn’t created with Knox Manage
• How to apply a new Knox Manage license key to devices that have expired
• The "Used quantity" within the KM console is different from “Number of seats activated" in the dashboard
• Is it possible to restore a Group which has been deleted from the KM admin portal?
• What is the Organization Code while adding a new organization to the KM admin portal?
• How can I install Knox Manage agent on my devices?
• The Knox Manage Remote Viewer does not fully control devices
• The Knox Remote Support Web Viewer displays the Work Profile area of the device in black
• A black screen appears when Knox Remote Support Web Viewer is launched
• How to enable or disable the navigation bar in Kiosk mode
• Unable to take an incoming call in Kiosk mode despite the phone ringing
• Device shows a permission error pop-up message while using some apps
• What are the required applications to use Google Assistant in Knox Manage Kiosk mode?
• How to locate devices in Android Enterprise (AE) Device Owner (DO) mode
• Is it possible to add a bookmark to a device browser with Knox Manage?
• How to configure app firewalls for Knox Manage Kiosk mode
• Where can I see the Knox certification information?
• How to set the Maximum Session Timeout for the Knox Manage admin portal?
• Is Google Play available with Android Enterprise Work Profile?
• Can I add any other VPN besides 'Pulse Secure' for Android Enterprise?
• How do I collect browser logs?
• How do I update the Knox Manage agent on my devices?
• How can I prepare and assign the Knox Remote Support Agent to devices?
• How can I use Knox Remote Support on single-app kiosk mode devices?
• How long does KM save location history and can I change it?
• Why can't I update the Knox Manage license of devices with Work Profile?