I deleted an enrolled device from my knox manage console
Last updated July 26th, 2023
I deleted an enrolled device from my Knox Manage console, but there are no license seats available. How do I re-enroll it?
If the device’s Knox Manage agent is deleted or it is unenrolled while not connected to a network, the server cannot update the license seat count. You can release these unused license seats with the device deactivation tool. To do this:
- Log in to samsungknox.com .
- On the left sidebar, click Licenses > Device Deactivation .
- Under My Business License Key , enter your license key.
- Select Remove .
- Under Enter all IMEI numbers to remove , enter the IMEIs or serial numbers of the devices you want to deactivate.
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