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How can I prepare and assign the Remote Support app to devices?

In order to smoothly trigger Remote Support from console to devices, the devices should be installed with the Remote Support app. In order to prepare the Remote Support App for devices, you need to assign the Knox Manage Remote Support application. Once the devices are equipped with the Remote Support App, the support session can be easily triggered without any additional PC program download from the Device menu.

From the KM Admin Portal, there are two ways:

  • Managed Google Play: Go to Application, and on the page that opens, click Add. Search and add the Remote Support app and assign it through Managed Google Play.
  • Internal Application: From the KM Admin Portal on the top header, click the Download button. Click Cloud Connector/Remote Support > Remote Support App (Device) Download. Assign and deploy the APK file you downloaded as an internal app.
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