Menu

The Remote Support Viewer displays the Work Profile area of the device in black

Depending on the Android Enterprise management types, Remote Support Viewer displays the Work Profile area in black. The Remote Support app should be installed in the general area of the device for all the Android Enterprise manage types.

Fully Managed type: This type allows you to control the whole corporate-owned device using Knox Manage. With this type, no Work Profile area is found in devices and Remote Support Viewer displays the general area normally.

Fully Managed with Work Profile type: This type, a combination of the Fully Managed and Work Profile types, allows you to control corporate-owned devices. Remote Support Viewer displays the Work Profile area in black and the general area normally.

Work Profile type: This type allows you to control personal devices (BYOD). Remote Support Viewer displays the general area and the Work Profile area normally.

Share it: