- Basics
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Device connection statuses
Each device can have any of the following connection statuses:
-
Enrolled—The device is communicating with the Knox Manage server. That is, the Knox Manage agent is reporting to the server regularly and when triggered by an event.
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Disconnected—The device is disconnected from the Knox Manage server. The Knox Manage agent has not reported to the server for longer than the configured keepalive expiration.
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Unenrolled—The device is not enrolled and is not under Knox Manage control.
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Provisioning—The devices are in the process of being registered in the Knox Manage server and once the process is complete, the status changes to Enrolled.
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Expired—The license registered on the device has expired. For such devices, you can only send some device commands to the device—such as update or upgrade license—from the Knox Manage server.
How connection status is evaluated
When a device is enrolled in Knox Manage, the server maintains information on when it was last able to communicate with that device. That time is recorded as the device's Last Seen property. The Last Seen property is updated each time any of the following events occur:
- The Knox Manage agent reports to the server. By default, the agent automatically sends a keepalive message to the server every 6 hours.
- The device user launches the Knox Manage agent on the device, which causes the agent to report to the server.
- Do any of the following:
- Execute an update to a profile assigned to the device. This option causes the Last Seen property to be updated immediately.
- Set up Profile Update Schedule in Setting > Configuration > Profile Update Schedule. This option updates the Last Seen property based on the schedule you set.
- Set up the Report device location policy in an Android Enterprise or Android Legacy profile that is assigned to the device. This option updates the Last Seen property based on the Report device location interval you set.
The device's Last Seen property directly affects its connection status in the Knox Manage admin portal. If the server has not seen the device for longer than the keepalive expiration, it changes the device's status from Enrolled to Disconnected.
For information on how to configure the keepalive settings, see Configure Keepalive settings.