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Convert a license

Knox Manage is licensed either as a standalone service or as part of Knox Suite. If you need to modify your KM subscription, you can convert the active license that your Samsung account uses for KM to another type of Knox service license. You can perform the available conversions yourself on the KM console.

KM allows the following license conversions:

Active license Available conversion
Knox Manage Knox Manage with Knox Platform for Enterprise
Knox Manage with Knox Platform for Enterprise Knox Suite
Knox Suite Knox Manage with Knox Platform for Enterprise
IMPORTANT — License conversion is supported on devices with KM agent 21.7 or later. If you intend to convert the licenses on devices running KM agent 21.6 and lower, you must first update their KM agent.

Convert your KM license

To convert your active KM license to a different type:

  1. On the KM console, go to Setting > License, then click Convert License.
  2. Select a license conversion, then click OK. Your Knox Manage license converts to the chosen type.

Convert a Knox Suite license to KM with KPE license

When converting a Knox Suite license to a Knox Manage with Knox Platform for Enterprise license, you must perform some additional steps in order to preserve the existing device enrollments in your tenant. The conversion process requires you to first activate the KPE license and then downgrade your Knox suite license. After, you must push the converted license to a selection of organizations or users. The license then cascades to any devices associated with those organizations or users, which ensures enrollment continuity for those devices.

To convert a Knox Suite license to a KM with KPE license:

  1. On the Knox dashboard, hover over Knox Platform for Enterprise and click Generate.
  2. On the KM console, go to Setting > License, then click Convert License.
  3. Select Knox Suite → Knox Manage with KPE, then click OK.
  4. Push the license conversion to enrolled devices by either organizations or users:
    • Organization tab — Select one or more organizations. Any devices associated with the selected organizations are marked for license conversion.
    • User tab — Select one or more users. Any devices associated with the selected users are marked for license conversion.
  5. Click Downgrade, then click OK.
  6. On the License page, select the Knox Manage license, then click Sync. The license conversion pushes to the associated devices.