- *BASICS*
- The Knox Ecosystem
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- White paper
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Knox Configure
- Mobile
- Wearables
- Shared Device
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Manage
- Introduction
- How-to videos
- Get started
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- White paper
- Knox E-FOTA One
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Migrate from Knox E-FOTA Advanced to Knox E-FOTA One
- Knox E-FOTA Advanced
- Knox E-FOTA on MDM
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Control devices using Knox Manage
To control the user’s devices remotely with the RS Viewer from the Admin Portal, complete the following steps:
- Navigate to Device.
- On the “Device” page, click the checkbox for the device you want to control.
- Click Remote Support.
- In the “Remote Support” window, complete the following steps according to the device type:
- For Android Enterprise Work Profile devices or unenrolled devices, select the country code and enter the device phone number to send the access code.
- For enrolled devices, click an execution type that you want to use to start the RS app installed on the user’s device.
- Allowed by User: Runs the RS app only when the user has allowed the application to be forcibly run.
- Force Run: Run the RS app forcibly, regardless of whether the user has allowed forced running of the application.
- Click Run.
- Instruct the user to enter the access code on the device.
- Conduct remote service to the user’s device with the RS Viewer. For more information about the functions of the RS Viewer, see Using the functions of the RS Viewer.
- Stop Remote Support by tapping End on the device screen or clicking X in the upper-right corner of the RS Viewer.
- You can click Disconnect on the RS Viewer only to disconnect the connection with the device and not close the RS Viewer.
- When Remote Support ends, the elapsed hours will appear in the RS Viewer and on your device.