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Convert a license

Last updated July 26th, 2023

Knox Manage is licensed either as a standalone service or as part of Knox Suite. If you need to modify your Knox Manage subscription, you can change your Samsung account’s active Knox Manage license to another type of Knox service license. You can perform the available license changes yourself on the Knox Manage console.

Knox Manage allows the following license changes:

Active license Available license change
Knox Manage

Knox Suite

Knox Manage with Knox Platform for Enterprise

Knox Manage with Knox Platform for Enterprise

Knox Suite

Knox Manage

Knox Suite

Knox Manage with Knox Platform for Enterprise

Knox Manage (only new licenses with the KLM12 prefix)

Important

  • License conversion is supported on devices with Knox Manage agent 21.7 or later. If you intend to change licenses on devices running Knox Manage agent 21.6 and lower, you must first update their Knox Manage agent.
  • With 23.03, a new Knox Manage license (with the KLM12 prefix) is available, which provides standard Knox Manage features as well as all Knox Platform for Enterprise (KPE) features. The legacy Knox Manage license (with the KLM9 prefix) is being deprecated. You must update to the new Knox Manage license.

If multiple Knox Manage licenses with both the KLM9 and KLM12 prefixes exist in a tenant, the older KLM9 license is shown as Legacy Knox Manage in the console.

Change your Knox Manage license

To change your active Knox Manage license to a different type:

  1. On the Knox Manage console, go to Setting > License, then click Change License.
  2. Select a license conversion, then click OK. Your Knox Manage license changes to the chosen type.

Change a Knox Suite license to Knox Manage with KPE license

When changing a Knox Suite license to a Knox Manage with Knox Platform for Enterprise license, you must perform some additional steps in order to preserve the existing device enrollments in your tenant. The license change process requires you to first activate the KPE license and then downgrade your Knox suite license. After, you must push the changed license to a selection of organizations or users. The license then cascades to any devices associated with those organizations or users, which ensures enrollment continuity for those devices.

To change a Knox Suite license to a Knox Manage with KPE license:

  1. On the Knox dashboard, hover over Knox Platform for Enterprise and click Generate.
  2. On the Knox Manage console, go to Setting > License, then click Change License.
  3. Select Knox Suite → Knox Manage with KPE, then click OK.
  4. Push the license change to enrolled devices by either organizations or users:
    • Organization tab — Select one or more organizations. Any devices associated with the selected organizations are marked for license change.
    • User tab — Select one or more users. Any devices associated with the selected users are marked for license change.
  5. Click Downgrade, then click OK.
  6. On the License page, select the Knox Manage license, then click Sync. The license change pushes to the associated devices.

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