- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- On-Premise
- Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS apps
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assign Managed Google Play public web apps
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQs
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Configure the Keepalive settings
You can configure the Keepalive settings to check the connection between the Knox Manage server and the device. The Knox Manage server checks the connection between the server and the device at the set interval.
The Keepalive option helps IT admins to figure out what devices are not connected to the KM console (for any reason) by trying to establish a connection to the device. If the device is not answering for longer than a set period of time, its status changes to Disconnected. Once the device connects to the Internet again, the KM agent checks its status, and the Device Status changes to Enrolled.
NOTE—If a device does not communicate with KM services for longer then set period of time, its status changes to Disconnected. After the communication is established again, the status changes back to Enrolled. This option is needed to highlight the devices that are not communicating with KM, so that they are not automatically unenrolled from KM.
To configure the Keepalive settings, complete the following steps:
- Navigate to Setting > Configuration > Keepalive.
- Click next to Keepalive to enable the feature.
- Select a target type between Global Setting and Set by Group/Organization.
- Global Setting—Applies the Keepalive settings to all policies.
- Set by Group or Organization—Applies the Keepalive settings to selected groups or organizations.
- Configure the Keepalive settings.
- Keepalive Expiration (days)—Select a period between 3 and 365 days. If there is no communication between the Knox Manage server and a device for the set period, it attempts to re-establish a connection directly. If the device still fails to establish communication, then its status changes to Disconnected.
- Lock device after expiration—If this option is set to Yes, then when the device's Keepalive expiration interval—set using a combination of days and hours—elapses without a connection from the device, the device is automatically locked. The device user has to manually unlock the device using the unlock passcode. The IT admin can find this unlock passcode on the KM admin portal, on the Device Detail page > Security tab > Lock device field > unlock passcode.
NOTE—Devices enrolled as Android legacy with Knox Workspace do not support this lock device feature.
- Keepalive Interval (hours)—Select a cycle to check the connection status by checking the last time the device and the server communicated.
- Group or Organization—Click Select and select user groups or organizations to apply the Keepalive settings.
- Click Save.