- Basics
- About Knox
- Knox licenses
- Knox white paper
- Sign up for Samsung Knox
- Latest release notes
- General Knox FAQ
- General Knox KBAs
- Submit a support ticket
- User Acceptance Testing
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Create a new profile
- Assign profiles to groups and organizations
- Enroll devices
- Shared Android device quickstart
- Non-shared Android device enrollment quickstart
- Android Management API device enrollment quickstart
- Apple User Enrollment quickstart
- View device information
- Apply profiles to organizations
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Knox Guard REST API
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Configure the keepalive settings
You can configure the keepalive settings to check the connection between the Knox Manage server and the device. The Knox Manage server checks the connection between the server and the device at the set interval.
The keepalive option helps IT admins to figure out what devices are not connected to the KM console (for any reason) by trying to establish a connection to the device. If the device is not answering for longer than a set period of time, its status changes to Disconnected. Once the device connects to the Internet again, the KM agent checks its status, and the Device Status changes to Enrolled.
Keepalive notification emails
When using a keepalive configuration, you can choose to send a one-time email digest when some of your fleet's devices will expire soon.
Here's an example of the email digest:
Add a keepalive configuration
You can define multiple keepalive configurations at once. Click to add a configuration.
You can add or edit up to 20 configurations when you save the settings.
To configure the keepalive settings, complete the following steps:
- Navigate to Setting > Configuration > keepalive.
- Turn on keepalive to enable the configurations.
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Select a target type between Global Setting and Set by Group/Organization.
- Global Setting — Applies the keepalive settings to all policies.
- Set by Group or Organization — Applies the keepalive settings to selected groups or organizations.
-
Configure the keepalive settings:
- keepalive Expiration (days) — Select a period between 3 and 365 days. If there is no communication between the Knox Manage server and a device for the set period, it attempts to re-establish a connection directly. If the device still fails to establish communication, then its status changes to Disconnected.
-
Lock device upon expiration — If this option is set to Yes, then when the device's keepalive expiration interval — set using a combination of days and hours — elapses without a connection from the device, the device is automatically locked. The device user has to manually unlock the device using the unlock passcode. The IT admin can find this unlock passcode on the KM admin portal, on the Device Details page > Security tab > Lock device field > unlock passcode.
NOTE — Devices enrolled as Android legacy with Knox Workspace do not support this lock device feature. - keepalive Interval (hours) — Select a cycle to check the connection status by checking the last time the device and the server communicated.
- Group or Organization — Click Select and select user groups or organizations to apply the keepalive settings.
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(Optional) Configure automatic keepalive notification emails:
- Turn on Email for Disconnected Devices.
- For When to Send Emails (Days before Disconnection), specify when to send the digest. You can schedule the email to be sent on any day leading up to the keepalive duration, minus one. For example, if the keepalive duration is set to 7 days, then the earliest the email could be sent is 6 days before expiration.
- Click Select to add one or more admins in your tenant as email recipients.
- If you need to send emails to recipients who aren't attached to accounts in your tenant, click Add and enter their addresses.
- Click Save.