- Basics
- About Knox
- Knox licenses
- Knox white paper
- Sign up for Samsung Knox
- Latest release notes
- General Knox FAQ
- General Knox KBAs
- Submit a support ticket
- User Acceptance Testing
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Create a new profile
- Assign profiles to groups and organizations
- Enroll devices
- Shared Android device quickstart
- Non-shared Android device enrollment quickstart
- Android Management API device enrollment quickstart
- Apple User Enrollment quickstart
- View device information
- Apply profiles to organizations
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Open API reference
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Configure alerts
Configure audit event alerts
Knox Manage can trigger alerts whenever an audit event is logged with specific parameters. This feature gives your admins the capability to monitor the activities and statuses of your managed devices, helping you respond more effectively to events in your enterprise activities.
To configure alerts:
- Go to History > Alert.
- Click Manage Alerts, then select an audit event from the All Audits List to add it as a managed alert.
-
In the Selected Audit Events list, click the cells in the Type, Level, and Status columns to modify those respective settings for the alert:
- Type — Select a descriptor for the alert.
- Level — Select a level for the alert. By default, the alert level is set the same as the audit event level. To trigger an alert, the alert level must be set the same or lower than the audit event level. For more information about audit event levels, see Severity level.
- Status — Select the audit outcome that triggers the alert.
- Save your changes.
Configure emails for audit alerts
Knox Manage can send emails to your admins whenever an audit alert is triggered. This feature enables admins to conveniently monitor device status changes outside of the Knox Manage console.
To configure emails for audit alerts:
- Go to History > Alert.
-
Click Alert Mailing Settings, then configure the parameters of the emails for alerts:
- Alert Mailing Settings — Enable sending emails for alerts.
- Period — Define a start and end date during which emails for alerts are enabled.
- Frequency — Specify how often to send the emails. After you select a frequency, choose when to send the emails:
- Daily — Select which hour in the day
- Weekly — Select which days of the week
- Monthly — Select which days in the month
- Knox Manage Admin — Click Select to pick the admins who will receive the emails.
- Email Address — If you need to send emails to recipients who aren't attached to accounts in your tenant, click Add and enter their addresses.
- Alert Events — Select which event types will trigger an email:
- Unenrolled Devices
- Disconnected Devices
- Devices outside the geofencing area
- Devices within geofencing area
- Devices Re-enrolled after Factory Reset
- Save the configuration.
Configure emails for certificate and token expirations in your tenant
Knox Manage can notify your admins by email when your tenant's certificates and tokens expire. Emails are sent 30 days before the token or certificate expires. Tenant-wide tokens include those for the Apple Push Notification service (APNs), Apple Volume Purchasing Program (VPP), Apple Automated Device Enrollment, and others. Through this feature, your enterprise can stay on top of certificate and token changes and renewals, reducing downtime due to outdated validation documents and keys.
To configure emails for certificate and token expirations:
- On the Knox Manage console, click
> Notification Mailing Settings.
-
Configure the parameters of the emails for expirations:
- Notification Mailing Settings — Enable sending emails for expirations.
- Period — Define a start and end date during which emails for expirations are enabled.
- Frequency — Specify how often to send the emails. After you select a frequency, choose when to send the emails:
- Daily — Select which hour in the day
- Weekly — Select which days of the week
- Monthly — Select which days in the month
- Knox Manage Admin — Click Select to pick the admins who will receive the emails.
- Email Address — If you need to send emails to recipients who aren't attached to accounts in your tenant, click Add and enter their addresses.
-
Notifications — Select which expirations will trigger an email:
- Token Expiration
- Certificate Expiration
- Save the configuration.