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Configure alerts

Configure audit event alerts

Knox Manage can trigger alerts whenever an audit event is logged with specific parameters. This feature gives your admins the capability to monitor the activities and statuses of your managed devices, helping you respond more effectively to events in your enterprise activities.

NOTE — When managing geofencing audits for Samsung Galaxy Note 8 devices running Android 7, the radius of the geofencing area is measured in miles, not meters.

To configure alerts:

  1. Go to History > Alert.
  2. Click Manage Alerts, then select an audit event from the All Audits List to add it as a managed alert.
  3. In the Selected Audit Events list, click the cells in the Type, Level, and Status columns to modify those respective settings for the alert:

    • Type — Select a descriptor for the alert.
    • Level — Select a level for the alert. By default, the alert level is set the same as the audit event level. To trigger an alert, the alert level must be set the same or lower than the audit event level. For more information about audit event levels, see Severity level.
    • Status — Select the audit outcome that triggers the alert.
  4. Save your changes.

Configure emails for audit alerts

Knox Manage can send emails to your admins whenever an audit alert is triggered. This feature enables admins to conveniently monitor device status changes outside of the Knox Manage console.

To configure emails for audit alerts:

  1. Go to History > Alert.
  2. Click Alert Mailing Settings, then configure the parameters of the emails for alerts:

    • Alert Mailing Settings — Enable sending emails for alerts.
    • Period — Define a start and end date during which emails for alerts are enabled.
    • Frequency — Specify how often to send the emails. After you select a frequency, choose when to send the emails:
      • Daily — Select which hour in the day
      • Weekly — Select which days of the week
      • Monthly — Select which days in the month
    • Send To — Click Select to pick the admins who will receive the emails.
    • Alert Events — Select which event types will trigger an email:
      • Unenrolled Devices
      • Disconnected Devices
      • Devices outside the geofencing area
      • Devices within geofencing area
      • Devices Re-enrolled after Factory Reset
  3. Save the configuration.

Knox Manage can notify your admins by email when your tenant's certificates and tokens expire. Emails are sent 30 days before the token or certificate expires. Tenant-wide tokens include those for the Apple Push Notification service (APNs), Apple Volume Purchasing Program (VPP), Apple Device Enrollment Program, and others. Through this feature, your enterprise can stay on top of certificate and token changes and renewals, reducing downtime due to outdated validation documents and keys.

To configure emails for certificate and token expirations:

  1. On the Knox Manage console, click bell > Notification Mailing Settings.
  2. Configure the parameters of the emails for expirations:

    • Notification Mailing Settings — Enable sending emails for expirations.
    • Period — Define a start and end date during which emails for expirations are enabled.
    • Frequency — Specify how often to send the emails. After you select a frequency, choose when to send the emails:
      • Daily — Select which hour in the day
      • Weekly — Select which days of the week
      • Monthly — Select which days in the month
    • Send To — Click Select to pick the admins who will receive the emails.
    • Notifications — Select which expirations will trigger an email:

      • Token Expiration
      • Certificate Expiration
  3. Save the configuration.