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Client error codes

The error codes that may appear on the user devices while using Knox Manage are as follows:

Category

Module

Code

Description

Client

Self-signed Certificate

A1010

Self-signed certificate either not installed or installed incorrectly.

Service Provision

F100

Server information cannot be found.

F210

Tenant does not exist.

F220

You did not agree to a user agreement.

F230

Tenant license period has expired.

Provisioning

B5015

The mobile Alias entered is different from the previously provisioned value.

B2001

User ID is null.

B2002

User password is null.

B2003

Mobile Alias is null.

B3001

The server address is not specified.

B3002

Server connection timeout occurred.

B3003

Server connection exception occurred.

B3004

Server page error (HTTP error code) occurred.

B4001

Server internal error occurred.

B5002

Server GetPublicKey runtime error occurred.

B5003

Device information does not exist on the server.

B5004

Device is not registered on the server.

B5005

Device is disconnected.

B5010

Device has already been provisioned on the server.

Client

Provisioning

B5012

User ID cannot be found.

B5013

Device certification failed due to mismatch between the ID and password.

B5019

The maximum number of devices registrable to a user has been exceeded.

Device Certificate

A1011

Issuing device certificate failed.

Login

A1004

Login failed due to receiving data in a wrong format from the server.

A5001

User ID has been deleted.

A5003

Error is unknown.

C1001

Network error occurred.

C1003

Authentication failed due to a wrong ID or password.

C1004

User ID cannot be found.

C1005

Device information or the registered device does not exist on the server.

C1006

Device information does not match the registered information on the server.

C1008

Device is disconnected.

C1009

Private Key does not exist on the server.

C1011

The mobile ID entered does not match the registered mobile ID on the server.

Client Profile

A3000

The client profile could not be received.

AppTunnel

A1021

AppTunnel initialization was successful.

A1022

The parameter entered is incorrect.

A1023

The license information is incorrect.

A1024

AppTunnel initiation failed.

A1025

Network connection failed.

Push

A3001

Push registration retry failed.

A3002

Push registration failed.

Client

Agent

F3001

Message version is undefined.

F3002

App version registered on the Knox Manage Client does not match.

F3003

App version registered on the Knox Manage agent does not match.

F2001

Push Agent does not exist.

F2002

Push registration failed.

F2003

Push registration exception occurred.

F2004

Push registration timeout occurred.

F5014

Issuing device certificate failed.

Provisioning Library

Common

B1001

Success

B1002

Device ID does not exist on the device.

B1003

SQLite error occurred.

B1004

Encryption error occurred.

B1005

Get Public Key error occurred.

B1006

The mobile Alias entered is different from the previously provisioned value.

B1007

Description error occurred.

B1008

Key generation error occurred.

Parameter

B2001

User ID is null.

B2002

User password is null.

B2003

Mobile Alias is null.

B2004

Tenant ID does not exist.

B2005

Server public key does not exist.

B2006

App name or version is null.

B2007

The parameter of the setProvisioningInfo () function is omitted.

Connection

B3001

Server address is not specified.

B3002

Server connection timeout occurred.

B3003

Server connection exception occurred.

B3004

Server page error (HTTP error code) occurred.

Etc.

B4001

Server internal error occurred.

B4002

Unexpected exceptions occurred.

Provisioning Library

Provision Server

B5001

Public Key does not exist on the server.

B5002

Server GetPublicKey runtime error occurred.

B5003

Device information does not exist on the server.

B5004

Device is not registered on the server.

B5005

Device is disconnected.

B5006

Server provision runtime error occurred.

B5007

PrivateKey does not exist on the server.

B5008

Device status of the server cannot perform InitProvision.

B5009

Device to match for the InitProvisoin does not exist.

B5010

Device has been already provisioned on the server.

B5011

Server InitProvision runtime error occurred.

B5012

User ID cannot be found.

B5013

Device certification failed due to the mismatch between the ID and password.

B5014

Network communication error occurred.

B5015

The number of auto-enrolled devices has been exceeded.

B5016

Device ID is invalid.

B5017

License information load failed.

B5018

Device is disconnected.

B5019

The maximum number of devices registrable to a user has been exceeded.

B5020

The platform information sent from the device does not match the information saved in the server.

B5021

The non-Wi-Fi only device has no MAC address and IMEI information.

B5022

The Wi-Fi only device has no serial number information.

Login

C1001

Network error occurred.

C1002

Unknown error occurred.

C1003

Device authentication has failed.

NOTE— Please check the ID or password.

C1004

User ID cannot be found.

NOTE— Please check the user ID.

C1005

No available device.

C1006

The user matching device cannot be found.

C1007

Password decryption failed.

C1008

Device is disconnected.

C1009

Device is unenrolled.

C1010

License is invalid.

C1011

Network error occurred.

Profile

common

D1001

Header parameter does not exist.

D1002

Compression failed.

D1003

Encryption failure.

D1004

Command is invalid.

D1005

Version is invalid.

D1006

Device ID does not exist.

D1007

Invalid device ID.

D1008

Device ID lookup failed.

Profile

Device Command

D2001

Device command transmission failed.

D2002

App information lookup failed.

D2003

Knox ID lookup failed.

D2004

User ID does not exist.

D2005

App ID does not exist.

D2006

Package name does not exist.

D2007

Knox ID parameter does not exist.

D2008

Knox Workspace ID does not exist.

D2009

App information does not exist.

D2010

Device command code is invalid.

D2011

The app to be installed is not included on either the allowlist or blocklist (iOS only).

homepage

D3001

User ID does not exist.

D3002

Homepage information insertion failed.

bookmark

D4001

User ID does not exist.

D4002

Bookmark index does not exist.

D4003

Bookmark information insertion failed.

update profile

D5001

Device token update failed.

D5002

Profile information lookup failed.

D5003

App information lookup failed.

D5004

Profile could not be created.

D5005

Final profile update time update failed.

D5006

App information lookup failed.

client report

D6001

Location and jailbreak information update failed.

D6002

Report type is invalid.

Push

D7001

Push magic data does not exist.

Agent

Provision

F1001

Provision failed.

F1002

Provision exception error occurred.

F1003

Device ID is null.

F1004

RsaKey is null.

Agent

Enrollmentspec

F3001

Message version is not defined.

F3002

App version registered on the Knox Manage Client does not match.

F3003

App version registered on the Knox Manage agent does not match.

ActivateDpm

F4001

Timeout

F4002

Disagree

Update ElmLicense

F5001

Timeout

F5002

None

F5003

Parameter information does not exist.

F5004

Unknown

F5005

EML license is invalid.

F5006

License is terminated.

F5007

Internal error occurred.

F5008

Server internal error occurred.

F5009

Network is disconnected.

F5010

NetworkGeneral

F5011

UserDisagreesLicenseAgreement

F5012

InvalidPackageName

F5013

NotCurrentDate

Update KlmLicense

F6001

Timeout

F6002

None

F6003

Parameter information does not exist.

F6004

Unknown

F6005

KLM license is invalid.

F6006

KLM license has expired.

F6007

InvalidPackageName

F6008

NotCurrentDate

F6009

Internal error occurred.

F6010

Internal error occurred.

F6011

Network is not disconnected.

F6012

NetworkGeneral

F6013

UserDisgreeesLicenseAgreement

Agent (iOS)

1500000

Request for the command more than three times.

1500001

MDM profile is not allocated.

1500002

Device with a corresponding device ID does not exist on the device information table.

1500003

Profile cannot be created.

1500004

Authentication file cannot be found.

1500005

Authentication file cannot be read.

1500006

Check-in authentication failed.

1500007

Not iOS.

1500008

User is not activated.

1500010

Device is not an active (A) or provision (P) state.

1500011

UDID already exists.

1500013

Device ID pertinent to the tenant ID does not exist.

1500014

Send push failed.

1500015

Re-enrollment prevention.

NOTE— Re-enrollment is prevented in case the enrolled device is reenrolled due to a factory reset.

1500016

Activation failed.

NOTE— Activation failed due to an activation attempt with a different mobile ID (device ID) using the same tenant in the same device.

1500017

Profile signing failed.

1500018

Activation failed.

NOTE— Activation failed due to an activation attempt with a same mobile ID (device ID) using the same tenant in a different device.

1500020

Parameter information error.

1500024

Enrollment profile cannot be created.

1500029

App information lookup failed.

1500030

Device activation failed.

1500031

Device deactivation failed.

1500032

Token update failed.

Agent (iOS)

1500033

App installation is prohibited.

1500034

App installation failed.

1500035

Lookup of allowed and blocked app failed.

1500101

Unable to execute command now.

1500102

MDM command format is invalid.