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Client error codes

The following table lists error codes that may show on the user's device while using Knox Manage.

Category Module Error Code Error Title Error Message
Client Service Provision KMA_F100 Server Info Not Found Temporarily unable to connect to the server. Please try again or contact your administrator if the problem continues.
KMA_F210 Invalid Tenant ID Failed to enroll in Knox Manage due to an invalid tenant ID. Please check the tenant ID again.
KMA_F220 T&C Not Accepted Please agree to all terms and conditions to proceed with the enrollment.
KMA_F230 License Expired The license associated with your company account has been expired. Please contact your administrator.
Client Device Certificate KMA_A1011 Issuing Device Certificate Failed Failed to issue a device certificate. Please try again or contact your administrator if the problem continues.
Login KMA_A1004 Invalid User Info Failed to enroll in Knox Manage due to invalid user information. Please check your user ID or password again.
KMA_A5003 Unknown Error An unknown error has occurred. Please contact your administrator.
Client Profile KMA_A3000 Client Profile Not Received The device is unable to fetch the assigned policies and applications. Please check the network connectivity, or contact your administrator if the problem continues.
Push KMA_A2000 Push Registration Failed Device is unable to register push service. Please try again, or contact your administrator if the problem continues.
Agent Profile KMA_A4000 Policy Profile Not Received Device is unable to receive policy data. Please try again, or contact your administrator if the problem continues.
Notice KMA_A6000 Notice Not Received Failed to receive notice. Please try again, or contact your administrator if the problem continues.
Device Log KMA_A7000 Failed To Send Log Failed to send log. Please try again, or contact your administrator if the problem continues.
Network KMA_A8000 Network Error Please check the network connectivity. If the problem continues, please contact your administrator.
Provisioning Library Common KMA_B1001 Empty Device ID Failed to provision this device due to an empty device ID. Please contact your administrator.
KMA_B1002 Database Error A temporary error has occurred while creating the device database. Please try again or contact your administrator if the problem continues.
KMA_B1003 Encryption Error A temporary error has occurred during the encryption process. Please try again or contact your administrator if the problem continues.
KMA_B1004 Decryption Error A temporary error has occurred during the decryption process. Please try again or contact your administrator if the problem continues.
KMA_B1005 Public Key Error Temporarily unable to authenticate the communication channel between the device and server. Please try again or contact your administrator if the problem continues.
KMA_B1006 Key Generation Failed A temporary error has occurred while creating the client public key or the client private key. Please try again or contact your administrator if the problem continues.
KMA_B1007 Different DB Version An error has occurred because the version of the provisioning library DB is different. Please try again or contact your administrator if the problem continues.
KMA_B1008 JSON Parsing Error An error has occurred while parsing the JSON values received from the server. Please try again or contact your administrator if the problem continues.
Parameter KMA_B2001 Invalid User Info Failed to enroll in Knox Manage due to invalid user information. Please check your user ID or password again.
KMA_B2002 Invalid Tenant ID Failed to enroll in Knox Manage due to an invalid tenant ID. Please check the tenant ID again.
KMA_B2003 Public Key Not Found Temporarily unable to find the public key on the server. Please try again or contact your administrator if the problem continues.
KMA_B2004 App Version Name/Code Not Found The client or agent’s app version name or code was not found. Please contact your administrator.
KMA_B2005 Missing Required Value The required value is missing in the provisioning step. Please contact your administrator.
KMA_B2006 No Permission For Serial Number You do not have permission to query the serial number of the device. Please contact your administrator.
Connection KMA_B3001 Server IP Address Not Found Temporarily unable to find the server IP address. Please try again or contact your administrator if the problem continues.
KMA_B3002 Server Connection Timeout Temporarily unable to establish a connection to the network. Please try again or contact your administrator if the problem continues.
KMA_B3003 Server Connection Exception Temporarily unable to establish a connection to the network. Please try again or contact your administrator if the problem continues.
KMA_B3004 Server Page Error (HTTP Error Code) Occurred Temporarily unable to establish a connection to the network. Please try again or contact your administrator if the problem continues.
Etc. KMA_B4001 Internal Server Error Temporarily unable to establish a connection to the network. Please try again or contact your administrator if the problem continues.
KMA_B4002 Unknown Error An unknown error has occurred. Please contact your administrator.
Provisioning Library Provision Server KMA_B5001 Public Key Not Found Temporarily unable to find the public key on the server. Please try again or contact your administrator if the problem continues.
KMA_B5002 Public Key Lookup Failed Temporarily unable to look up the public key on the server. Please try again or contact your administrator if the problem continues.
KMA_B5003 Device Info Not Found Unable to find the device Information on the server. Please contact your administrator.
KMA_B5004 Device Not Registered No devices were found in the Samsung Knox Manage server. Please check your mobile ID.
KMA_B5005 Blocked Device The device is blocked. If the problem continues, please contact your administrator.
KMA_B5006 Device Registration Restricted Only the devices registered in advance can be enrolled in Knox Manage. Please ask your administrator to register the device information and try again.
KMA_B5007 Server Provisioning Error A temporary error has occurred during the provisioning process. Please try again or contact your administrator if the problem continues.
KMA_B5008 Private Key Not Found Temporarily unable to find the private key on the server. Please try again or contact your administrator if the problem continues.
KMA_B5009 Initialization Error An initialization error has occurred due to the device status on the server. Please contact your administrator.
KMA_B5010 Initialization Error An initialization error has occurred due to there being no matched device. Please contact your administrator.
KMA_B5011 Device Already Existing The device was not properly un-enrolled last time. Please ask your administrator to delete any existing details of this device.
KMA_B5012 Server Initialization Error A temporary error has occurred during the initialization process. Please try again or contact your administrator if the problem continues.
KMA_B5013 Invalid User Info Failed to enroll in Knox Manage due to invalid user information. Please check your user ID or password again.
KMA_B5014 Network Error Please check the network connectivity. If the problem continues, please contact your administrator.
KMA_B5015 Invalid Device ID The device ID is not invalid on the server. Please contact your administrator.
KMA_B5016 Invalid Platform The platform is not supported. Please contact your administrator.
KMA_B5017 Loading License Info Failed Failed to fetch the license information. Please try again or contact your administrator if the problem continues.
KMA_B5005 Blocked Device The device is blocked. If the problem continues, please contact your administrator.
KMA_B5018 Devices Per User Exceeded The number of permitted devices per user has been exceeded. Please contact your administrator.
KMA_B5019 Mismatched Platform The mobile device is already provisioned, but the platform information is not correct.
KMA_B5020 MAC/IMEI Issue on Non-Wi-Fi Devices The non-Wi-Fi only devices have no MAC address or IMEI information. Please contact your administrator.
KMA_B5021 Serial Number Issue on Wi-Fi Devices The Wi-Fi only devices have no serial number information. Please contact your administrator.
KMA_B5022 MAC Address Not Existing This Windows device has no MAC address. Please contact your administrator.
KMA_B5023 Duplicated Provision Identifier The provision Identifier of this Windows device has been duplicated. Please contact your administrator.
KMA_B5024 Activated Device with Provision Identifier Not Found There is no activated device with the same provision identifier in the general area while provisioning Knox Manage. Please contact your administrator.
KMA_B5025 Getting User Info Failed Unable to get user information while provisioning in the personal container area. Please contact your administrator.
KMA_B5026 Mismatched Enrollment Type The device's enrollment type does not match with the server. Please contact your administrator.
KMA_B5027 Authentication Unavailable Authentication has failed because the LDAP service is unavailable.
KMA_B5028 Authentication Timeout Authentication has failed because the LDAP connection has timed out. Please try again or contact your administrator if the problem continues.
KMA_B5029 Undefined Authentication An undefined authentication error has occurred. Please contact your administrator.
KMA_B5030 Shared Device Not Supported This device does not support the Shared Device mode.
KMA_B5031 Shared Device Not Supported The Shared Device mode is only supported on the devices running on Android P or later.
KMA_B5032 Exceeded number of enrollable devices The number of devices that can be enrolled has been exceeded. Please contact your administrator.
  Login KMA_C1001 Network Error Please check the network connectivity. If the problem continues, please contact your administrator.
KMA_C1002 Unknown Error An unknown error has occurred. Please contact your administrator.
KMA_C1003 Invalid User Info Failed to enroll in Knox Manage due to invalid user information. Please check your user ID or password again.
KMA_C1004 Invalid User Info Failed to enroll in Knox Manage due to invalid user information. Please check your user ID or password again.
KMA_C1005 Unavailable Device The device is blocked or does not exist. Please contact your administrator.
KMA_C1006 Unavailable User Unable to find any device for this user. Please try again with the user account that you are already signed in with.
KMA_C1007 Invalid User Info Failed to enroll in Knox Manage due to invalid user information. Please check your user ID or password again.
KMA_C1009 Mismatched Device Status The device status does not match with the server. Please reinstall Knox Manage and launch it again, or contact your administrator if the problem continues.
KMA_C1010 Invalid License Failed to enroll in Knox Manage due to an invalid license. Please contact your administrator.
KMA_C1012 Incorrect Password The password has not changed because the original password you entered is incorrect.
KMA_C1013 Unmodifiable Password The password cannot be changed.
KMA_C1014 No Permission For Enrollment If you do not agree EULA, you will not be able to use Samsung Knox Manage.
KMA_C1015 No Permission For Enrollment If you do not agree permissions, you will not be able to use Samsung Knox Manage.
KMA_C1016 Invalid User Info Failed to enroll in Knox Manage due to invalid user information. Please check your user ID or password again.
KMA_C1017 Login Failed If you fail to sign in %1$d times more, your device will be wiped.
KMA_C1018 Login Failed If you fail to sign in %1$d times more, you will not be able to use the device.
KMA_C1019 Login Failed If you fail to sign in %1$d times more, you will not be able to use Samsung Knox Manage.
KMA_C1020 Login Failed Failed to issue a device certificate. Please try again or contact your administrator if the problem continues.
KMA_C1021 Login Failed The mobile ID of the device does not match the server. Please contact your administrator.
Profile Common KMA_D1001 Header Parameter Not Existing The header parameter for the API does not exist. Please contact your administrator.
KMA_D1003 Decryption Error An error has occurred while decrypting the device’s encrypted data. Please contact your administrator.
KMA_D1004 Invalid Command It cannot be processed due to an invalid command. Please contact your administrator.
KMA_D1005 Invalid Message Version The version of the message used for communication from the client to the server is inconsistent. Please contact your administrator.
KMA_D1006 Device ID Not Found Unable to find the device ID on the server. Please contact your administrator.
KMA_D1007 Invalid Device ID The device ID is not invalid on the server. Please contact your administrator.
KMA_D1008 Device ID Lookup Failed Failed to look up the device ID for the API. Please contact your administrator.
Device Command KMA_D2001 Device Command Transmission Failed An error has occurred while sending a device command from the server to the client. Please contact your administrator.
KMA_D2002 App Info Not Found Unable to find the app Information required for installation on the server. Please contact your administrator.
KMA_D2003 Knox ID Not Found Unable to find the Knox ID for the device command on the server. Please contact your administrator.
KMA_D2004 User ID Not Found Unable to find the user ID for the device command on the server. Please contact your administrator.
KMA_D2005 App ID Not Found Unable to find the app ID for the device command on the server. Please contact your administrator.
KMA_D2006 Package Name Not Found Unable to find the package name for the device command on the server. Please contact your administrator.
KMA_D2007 Knox ID Parameter Not Found Unable to find the Knox ID parameter for the device command on the server. Please contact your administrator.
Homepage KMA_D2008 Knox Workspace ID Not Existing Unable to find the Knox Workspace ID for the device command on the server. Please contact your administrator.
KMA_D2009 App Info Not Found Unable to find the app Information for the device command on the server. Please contact your administrator.
Bookmark KMA_D2010 Invalid Device Command Code It cannot be processed due to an invalid device command. Please contact your administrator.
KMA_D2011 App Not Allowed The app you are trying to install is not included on either the allowlist or blocklist (iOS only). Please contact your administrator.
KMA_D5004 Profile Creation Failed Profile cannot be created due to some error. Please try again, or contact your administrator if the problem continues.
Update Profile KMA_D5005 Profile Timestamp Update Failed Failed to update the last profile run time on the server. Please contact your administrator.
KMA_D5006 App Info Not Found Unable to find the app Information for the profile update on the server. Please contact your administrator.
KMA_D5007 Client Package Info Update Failed Failed to update the Knox Manage client package information on the server. Please contact your administrator.
KMA_D5008 Client Package Info Update Failed Failed to update the Knox Manage client package information on the server. Please contact your administrator.
KMA_D6001 Location/jailbreak Info Update Failed Failed to update the location or jailbreak information on the server. Please contact your administrator.
KMA_D6002 Invalid Report Type The selected report type does not comply with Knox Manage. Please contact your administrator.
KMA_D7001 Check Enrollment Failure The enrollment record of this device remains on the server. It must be initialized. Please contact your administrator.
KMA_D8001 Command Fetch Failed The device cannot fetch the client command. Please contact your administrator.
Client Report KMA_D8002 Command Deletion Failed The device cannot delete the client command. Please contact your administrator.
KMA_D8003 Command Messaging Failed The device cannot create a client command message. Please contact your administrator.
Check Enrollment KMA_D9001 Configuration Installation Failed Configured items cannot be installed on the device. Please contact your administrator to check the profile or certificate settings.
Client Command KMA_D9002 Configuration Installation Already Requested It has already been requested to install the configuration. Please wait while it is being installed.
KMA_D9003 Manufacturer Not Supported This configuration does not support devices from this manufacturer.
KMA_D9004 Incompatible SDK Version The SDK version available on this device is not compatible with the pushed configuration.
Configuration KMA_D9005 CA Certificate Installation Failed User certificates cannot be installed on the device. Please contact your administrator to check the profile or certificate settings.
KMA_D9006 User Certificate Installation Failed Issued user certificates cannot be installed on the device. Please contact your administrator to check the profile or certificate settings.
KMA_D9007 ADCS User Certificate Installation Failed User certificates cannot be issued on the device. Please contact your administrator to check the profile or certificate settings.
KMA_D9008 ADCS User Certificate Issue Failed User certificates cannot be issued on the device. Please contact your administrator to check the profile or certificate settings.
KMA_D9009 Keystore Uninitialized Click "Password Setting" to set a device lock password and try again.
KMA_D9010 Knox VPN Profile Not Applied The Knox VPN profile cannot be applied on the device.
KMA_D9011 Knox VPN Profile Not Activated The Knox VPN profile cannot be activated on the device.
KMA_D9012 Knox VPN Client Not Bound The Knox VPN client is not ready to execute on the device.
KMA_D9013 Knox VPN Client Not Installed The Knox VPN client has not been installed on the device.
KMA_D9014 Knox VPN Vendor Not Supported This VPN vendor is not supported on Knox Manage.
KMA_D9015 Email App Not Installed Install the "Samsung Email" app from Galaxy Apps and try again. 
KMA_D9016 Configuration Removal Failed Unable to remove the configuration. Please contact your administrator.
KMA_D9017 CA Certificate Removal Failed Unable to remove the CA certificate. Please contact your administrator.
KMA_D9018 User Certificate Removal Failed Unable to remove the user certificate. Please contact your administrator.
Work Profile KMA_D9019 Work Profile Creation Failed Unable to create a Work Profile. Please contact your administrator.
KMA_D9020 Work Profile Removal Failed Unable to remove the Work Profile. Please contact your administrator.
KMA_D9021 Knox Container Not Supported The device OS version does not support creating a Knox container. You need to update the OS version.
KMA_D9022 Work Profile Not Created Unable to create a Work Profile because you have selected "Fully Managed" mode.

If you want use "Fully Managed with Work Profile" mode, please contact your administrator and re-enroll devices.
KMA_D9023 AE:
Work Profile Creation Canceled

Legacy:
Knox Container Creation Canceled
AE:
A Work Profile creation has been canceled by an end user. Please create a Work Profile again.

Legacy:
A Knox container creation has been canceled by an end user. Please create a Knox container again.
KMA_D9024 AE:
Work Profile Creation in Progress

Legacy:
Knox Container Creation in Progress
AE:
It has already been requested to create a Work Profile. Please wait while it is being installed.

Legacy:
It has already been requested to create a Knox container. Please wait while it is being installed.
KMA_D9025 Knox Workspace License Checking in Progress Unable to create a Knox container while the license is being updated. 
KMA_D9026 Unknown Error An unknown error has occurred. Please contact your administrator.
KMA_D9027 Knox Container Creation Failed Knox Container cannot be created since the SafetyNet Attestation detected a device compromise.
Agent-Enrollment Provision KMA_F1002 Provision Exception Error Failed to enroll in Knox Manage due to a provision exception error. Please contact your administrator.
KMA_F1003 Device ID Not Found Failed to enroll in Knox Manage because the device ID was not found. Please contact your administrator.
KMA_F1004 RSA Key Not Found Failed to enroll in Knox Manage because the RSA key was not found. Please contact your administrator.
KMA_F1005 Device Private Key Not Found Failed to enroll in Knox Manage because the device private key was not found. Please contact your administrator.
KMA_F1006 Invalid Device Private Key Failed to enroll in Knox Manage due to an invalid device private key. Please contact your administrator.
Verify Preprovision Info KMA_F1007 Invalid Manage Type Android Enterprise users are only allowed to enroll on "Fully Managed" or "Work Profile on company-owned" mode via KME. Please contact your administrator.
KMA_F1008 Invalid Manage Type Android Legacy users are not allowed to enroll on "Fully Managed" mode. Please contact your administrator.
KMA_F1011 Invalid Manage Type Android Legacy users are not allowed to enroll "Work Profile on company-owned" devices. Please contact your administrator.
KMA_F1012 Invalid Manage Type Android Go devices are not allowed to be enrolled for "Work Profile" devices.
You can only enroll Android Legacy devices or "Fully Managed" devices.
KMA_F1013 Invalid Manage Type Android Legacy users are not allowed for Android OS 11 and later.
KMA_F1014 Invalid Manage Type Staging User is only allowed to enroll on Fully Managed.
PushRegistration KMA_F2002 Push Registration Failed The device cannot register the push service. Update the Google Play services to the latest version and try again. If the problem continues, please contact your administrator.
KMA_F2003 Push Registration Exception The device cannot register the push service. Update the Google Play services to the latest version and try again. If the problem continues, please contact your administrator.
KMA_F2004 Push Registration Timeout The device cannot register the push service. Please check the network connectivity or update the Google Play services to the latest version and try again. If the problem continues, please contact your administrator.
KMA_F2005 FCM Registration in Progress The device cannot register the push service. Please wait for a while, or try again if it is not continuously working.
KMA_F2006 No Sender ID The device cannot register the push service. Please contact your administrator.
EnrollmentSpec KMA_F3001 Message Version Not Defined Failed to enroll in Knox Manage because the message version is not defined. Please contact your administrator.
KMA_F3004 Invalid App Signature Failed to enroll in Knox Manage because the signature information is different. Please contact your administrator.
KMA_F3005 Enrollment Record Not Initialized The enrollment record of this device remains on the server. It must be initialized. Please contact your administrator.
UpdateLicense KMA_F4001 License Activation Failed The license activation operation has failed due to an empty license string. Please contact your administrator.
KMA_F4002 License Activation Failed The ELM license activation operation has failed due to timeout. Please check the Internet connectivity or agree to the terms and conditions for enrollment.
KMA_F4003 License Activation Failed The KPE license activation operation has failed due to timeout. Please check the Internet connectivity or agree to the terms and conditions for enrollment.
KMA_F4004 License Activation Failed The license activation operation has failed because the parameter does not exist. Please contact your administrator.
KMA_F4005 License Activation Failed The license activation operation has failed due to an unknown error. Please contact your administrator.
KMA_F4006 License Activation Failed The license activation operation has failed due to an invalid license key. Please contact your administrator.
KMA_F4007 License Activation Failed The license activation operation has failed due to the termination of the license. Please contact your administrator.
KMA_F4008 License Activation Failed The license activation operation has failed due to a mismatched package name. Please contact your administrator.
KMA_F4009 License Activation Failed The license activation operation has failed because the license start date is in after date. Please contact your administrator.
KMA_F4010 License Activation Failed The license activation operation has failed due to a mismatched app signature. Please contact your administrator.
KMA_F4011 License Activation Failed The license activation operation has failed due to a mismatched version code. Please contact your administrator.
KMA_F4012 License Activation Failed The license activation operation has failed because the app is not bound to the license key. Please contact your administrator.
KMA_F4013 License Activation Failed The license activation operation has failed due to an internal error. Please contact your administrator.
KMA_F4014 License Activation Failed The license activation operation has failed due to an internal server error. Please contact your administrator.
KMA_F4015 License Activation Failed The license activation operation has failed because the network is disconnected. Please contact your administrator.
KMA_F4016 License Activation Failed The license activation operation has failed due to a general network error. Please contact your administrator.
KMA_F4017 License Activation Failed The license activation operation has failed because you did not agree to the terms and conditions. Please agree to the terms and conditions.
KMA_F4018 License Activation Failed The license activation operation has failed due to the deactivated license. Please contact your administrator.
KMA_F4019 License Activation Failed The license activation operation has failed due to the expired license. Please contact your administrator.
KMA_F4020 License Activation Failed The license activation operation has failed because the license quantity was exhausted. Please contact your administrator.
KMA_F4021 License Activation Failed The license activation operation has failed because the license was not found. Please contact your administrator.
KMA_F4022 License Activation Failed The license activation operation has failed because the license key does not match with the other service or the license type does not match with the user type. Please contact your administrator.
KMA_F4023 Invalid Unenrollment Code The unenrollment code is invalid. Please check the code you entered again.
KMA_F4024 License Activation Failed License activation operation failed due to license key mismatch with other service or license type mismatch with user type. Please contact your administrator.
KMA_F5001 License Activation Failed License activation failed because BCK or ELM licenses do not exist. Please contact your administrator.
KMA_F5002 License Activation Failed License activation failed because ELM licenses do not exist. Please contact your administrator.
KMA_F5003 License Activation Failed A server error occurred while checking a valid license. Please contact your administrator.
KMA_F5004 License Activation Failed It is failed to get KM and KSU licenses. Please contact your administrator.
KMA_F5005 License Activation Failed Full Permission Key of server does not exist. Please contact your administrator.
KMA_F5006 License Activation Failed It is failed to get KM and KPE licenses. Please contact your administrator.
KMA_F5007 License Activation Failed It is failed to get KM license. Please contact your administrator.
KMA_F5008 License Activation Failed It is failed to get Knox license. Please contact your administrator.
KMA_F5009 License Activation Failed A server error occurred while checking a valid license. Please contact your administrator.
KMA_F5010 License Activation Failed A server error occurred while checking a valid license. Please contact your administrator.
Unenrollment KMA_F4025 Enrollment Failure Failed to enroll the Samsung Knox Manage service. If the problem continues, please contact your administrator.
Shared Device User KMA_E1000 User Operation Failed Failed to create a user due to an unknown error.
KMA_E1001 User Operation Failed Unable to create a user because the maximum number of users allowed on the device has been exceeded. Contact your administrator.
KMA_E1002 User Operation Failed Unable to activate the user because the maximum number of users allowed on the device has been exceeded.
KMA_E1003 User Operation Failed Failed to create a user because the device does not have enough storage.
KMA_E1004 User Operation Failed Failed to switch users because the user information was not found. If this problem persists, contact your administrator.
KMA_E1005 User Operation Failed Failed to switch users because you are not a shared device user. If this problem persists, contact your administrator.
KMA_E1006 User Operation Failed You are not a staging user. If this problem persists, contact your administrator.
KMA_E1007 User Operation Failed This device OS does not support the Shared Device mode.
KMA_E1008 User Operation Failed Failed to create a user. If this problem persists, contact your administrator.Failed to create a user. If this problem persists, contact your administrator.
KMA_E1009 User Operation Failed Failed to switch users. If this problem persists, contact your administrator.
KMA_E1010 User Operation Failed Failed to delete the user. If this problem persists, contact your administrator.
KMA_E1011 Invalid User Info Failed to sign in because the user information is invalid. Please check your user name and password are correct.

Failed to sign in because the user information is invalid. Please check your user ID or password again.
KMA_E1012 User Account Registration Failed If you do not agree to the EULA, you cannot check in with your account.
KMA_E1013 Invalid User Type Staging users cannot check in.
KMA_E1014 Invalid User Type Android Legacy users cannot check in.
KMA_E1015 User Operation Failed Failed to activate the user. If this problem persists, contact your administrator.
Kiosk Launcher App KIO_CODE_001 App Execution Failed This application cannot be executed. Please contact your administrator.
KIO_CODE_002 App Execution Failed Application could not be found. Please contact your administrator.
KIO_CODE_003 App Execution Failed App could not be launched because the service has been terminated. Please contact your administrator.
Single Kiosk KIO_CODE_004 App Installation Failed Apps other than Managed Google Play cannot be installed. Please contact your administrator.
KIO_CODE_005 Control App Not Found The application is not installed on this device. Please contact your administrator.
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