The error codes that may appear on the user devices while using Knox Manage are as follows:
|
Category |
Module |
Code |
Description |
|---|---|---|---|
|
Client |
Self-signed Certificate |
A1010 |
Self-signed certificate either not installed or installed incorrectly. |
|
Service Provision |
F100 |
Server information cannot be found. |
|
|
F210 |
Tenant does not exist. |
||
|
F220 |
You did not agree to a user agreement. |
||
|
F230 |
Tenant license period has expired. |
||
|
Provisioning |
B5015 |
The mobile Alias entered is different from the previously provisioned value. |
|
|
B2001 |
User ID is null. |
||
|
B2002 |
User password is null. |
||
|
B2003 |
Mobile Alias is null. |
||
|
B3001 |
The server address is not specified. |
||
|
B3002 |
Server connection timeout occurred. |
||
|
B3003 |
Server connection exception occurred. |
||
|
B3004 |
Server page error (HTTP error code) occurred. |
||
|
B4001 |
Server internal error occurred. |
||
|
B5002 |
Server GetPublicKey runtime error occurred. |
||
|
B5003 |
Device information does not exist on the server. |
||
|
B5004 |
Device is not registered on the server. |
||
|
B5005 |
Device is disconnected. |
||
|
B5010 |
Device has already been provisioned on the server. |
||
|
Client |
Provisioning |
B5012 |
User ID cannot be found. |
|
B5013 |
Device certification failed due to mismatch between the ID and password. |
||
|
B5019 |
The maximum number of devices registrable to a user has been exceeded. |
||
|
Device Certificate |
A1011 |
Issuing device certificate failed. |
|
|
Login |
A1004 |
Login failed due to receiving data in a wrong format from the server. |
|
|
A5001 |
User ID has been deleted. |
||
|
A5003 |
Error is unknown. |
||
|
C1001 |
Network error occurred. |
||
|
C1003 |
Authentication failed due to a wrong ID or password. |
||
|
C1004 |
User ID cannot be found. |
||
|
C1005 |
Device information or the registered device does not exist on the server. |
||
|
C1006 |
Device information does not match the registered information on the server. |
||
|
C1008 |
Device is disconnected. |
||
|
C1009 |
Private Key does not exist on the server. |
||
|
C1011 |
The mobile ID entered does not match the registered mobile ID on the server. |
||
|
Client Profile |
A3000 |
The client profile could not be received. |
|
|
AppTunnel |
A1021 |
AppTunnel initialization was successful. |
|
|
A1022 |
The parameter entered is incorrect. |
||
|
A1023 |
The license information is incorrect. |
||
|
A1024 |
AppTunnel initiation failed. |
||
|
A1025 |
Network connection failed. |
||
|
Push |
A3001 |
Push registration retry failed. |
|
|
A3002 |
Push registration failed. |
||
|
Client |
Agent |
F3001 |
Message version is undefined. |
|
F3002 |
App version registered on the Knox Manage Client does not match. |
||
|
F3003 |
App version registered on the Knox Manage agent does not match. |
||
|
F2001 |
Push Agent does not exist. |
||
|
F2002 |
Push registration failed. |
||
|
F2003 |
Push registration exception occurred. |
||
|
F2004 |
Push registration timeout occurred. |
||
|
F5014 |
Issuing device certificate failed. |
||
|
Provisioning Library |
Common |
B1001 |
Success |
|
B1002 |
Device ID does not exist on the device. |
||
|
B1003 |
SQLite error occurred. |
||
|
B1004 |
Encryption error occurred. |
||
|
B1005 |
Get Public Key error occurred. |
||
|
B1006 |
The mobile Alias entered is different from the previously provisioned value. |
||
|
B1007 |
Description error occurred. |
||
|
B1008 |
Key generation error occurred. |
||
|
Parameter |
B2001 |
User ID is null. |
|
|
B2002 |
User password is null. |
||
|
B2003 |
Mobile Alias is null. |
||
|
B2004 |
Tenant ID does not exist. |
||
|
B2005 |
Server public key does not exist. |
||
|
B2006 |
App name or version is null. |
||
|
B2007 |
The parameter of the setProvisioningInfo () function is omitted. |
||
|
Connection |
B3001 |
Server address is not specified. |
|
|
B3002 |
Server connection timeout occurred. |
||
|
B3003 |
Server connection exception occurred. |
||
|
B3004 |
Server page error (HTTP error code) occurred. |
||
|
Etc. |
B4001 |
Server internal error occurred. |
|
|
B4002 |
Unexpected exceptions occurred. |
||
|
Provisioning Library |
Provision Server |
B5001 |
Public Key does not exist on the server. |
|
B5002 |
Server GetPublicKey runtime error occurred. |
||
|
B5003 |
Device information does not exist on the server. |
||
|
B5004 |
Device is not registered on the server. |
||
|
B5005 |
Device is disconnected. |
||
|
B5006 |
Server provision runtime error occurred. |
||
|
B5007 |
PrivateKey does not exist on the server. |
||
|
B5008 |
Device status of the server cannot perform InitProvision. |
||
|
B5009 |
Device to match for the InitProvisoin does not exist. |
||
|
B5010 |
Device has been already provisioned on the server. |
||
|
B5011 |
Server InitProvision runtime error occurred. |
||
|
B5012 |
User ID cannot be found. |
||
|
B5013 |
Device certification failed due to the mismatch between the ID and password. |
||
|
B5014 |
Network communication error occurred. |
||
|
B5015 |
The number of auto-enrolled devices has been exceeded. |
||
|
B5016 |
Device ID is invalid. |
||
|
B5017 |
License information load failed. |
||
|
B5018 |
Device is disconnected. |
||
|
B5019 |
The maximum number of devices registrable to a user has been exceeded. |
||
|
B5020 |
The platform information sent from the device does not match the information saved in the server. |
||
|
B5021 |
The non-Wi-Fi only device has no MAC address and IMEI information. |
||
|
B5022 |
The Wi-Fi only device has no serial number information. |
||
|
Login |
C1001 |
Network error occurred. |
|
|
C1002 |
Unknown error occurred. |
||
|
C1003 |
Device authentication has failed. NOTE— Please check the ID or password. |
||
|
C1004 |
User ID cannot be found. NOTE— Please check the user ID. |
||
|
C1005 |
No available device. |
||
|
C1006 |
The user matching device cannot be found. |
||
|
C1007 |
Password decryption failed. |
||
|
C1008 |
Device is disconnected. |
||
|
C1009 |
Device is unenrolled. |
||
|
C1010 |
License is invalid. |
||
|
C1011 |
Network error occurred. |
||
|
Profile |
common |
D1001 |
Header parameter does not exist. |
|
D1002 |
Compression failed. |
||
|
D1003 |
Encryption failure. |
||
|
D1004 |
Command is invalid. |
||
|
D1005 |
Version is invalid. |
||
|
D1006 |
Device ID does not exist. |
||
|
D1007 |
Invalid device ID. |
||
|
D1008 |
Device ID lookup failed. |
||
|
Profile |
Device Command |
D2001 |
Device command transmission failed. |
|
D2002 |
App information lookup failed. |
||
|
D2003 |
Knox ID lookup failed. |
||
|
D2004 |
User ID does not exist. |
||
|
D2005 |
App ID does not exist. |
||
|
D2006 |
Package name does not exist. |
||
|
D2007 |
Knox ID parameter does not exist. |
||
|
D2008 |
Knox Workspace ID does not exist. |
||
|
D2009 |
App information does not exist. |
||
|
D2010 |
Device command code is invalid. |
||
|
D2011 |
The app to be installed is not included on either the allowlist or blocklist (iOS only). |
||
|
homepage |
D3001 |
User ID does not exist. |
|
|
D3002 |
Homepage information insertion failed. |
||
|
bookmark |
D4001 |
User ID does not exist. |
|
|
D4002 |
Bookmark index does not exist. |
||
|
D4003 |
Bookmark information insertion failed. |
||
|
update profile |
D5001 |
Device token update failed. |
|
|
D5002 |
Profile information lookup failed. |
||
|
D5003 |
App information lookup failed. |
||
|
D5004 |
Profile could not be created. |
||
|
D5005 |
Final profile update time update failed. |
||
|
D5006 |
App information lookup failed. |
||
|
client report |
D6001 |
Location and jailbreak information update failed. |
|
|
D6002 |
Report type is invalid. |
||
|
Push |
D7001 |
Push magic data does not exist. |
|
|
Agent |
Provision |
F1001 |
Provision failed. |
|
F1002 |
Provision exception error occurred. |
||
|
F1003 |
Device ID is null. |
||
|
F1004 |
RsaKey is null. |
||
|
Agent |
Enrollmentspec |
F3001 |
Message version is not defined. |
|
F3002 |
App version registered on the Knox Manage Client does not match. |
||
|
F3003 |
App version registered on the Knox Manage agent does not match. |
||
|
ActivateDpm |
F4001 |
Timeout |
|
|
F4002 |
Disagree |
||
|
Update ElmLicense |
F5001 |
Timeout |
|
|
F5002 |
None |
||
|
F5003 |
Parameter information does not exist. |
||
|
F5004 |
Unknown |
||
|
F5005 |
EML license is invalid. |
||
|
F5006 |
License is terminated. |
||
|
F5007 |
Internal error occurred. |
||
|
F5008 |
Server internal error occurred. |
||
|
F5009 |
Network is disconnected. |
||
|
F5010 |
NetworkGeneral |
||
|
F5011 |
UserDisagreesLicenseAgreement |
||
|
F5012 |
InvalidPackageName |
||
|
F5013 |
NotCurrentDate |
||
|
Update KlmLicense |
F6001 |
Timeout |
|
|
F6002 |
None |
||
|
F6003 |
Parameter information does not exist. |
||
|
F6004 |
Unknown |
||
|
F6005 |
KLM license is invalid. |
||
|
F6006 |
KLM license has expired. |
||
|
F6007 |
InvalidPackageName |
||
|
F6008 |
NotCurrentDate |
||
|
F6009 |
Internal error occurred. |
||
|
F6010 |
Internal error occurred. |
||
|
F6011 |
Network is not disconnected. |
||
|
F6012 |
NetworkGeneral |
||
|
F6013 |
UserDisagreesLicenseAgreement |
||
|
Agent (iOS) |
1500000 |
Request for the command more than three times. |
|
|
1500001 |
MDM profile is not allocated. |
||
|
1500002 |
Device with a corresponding device ID does not exist on the device information table. |
||
|
1500003 |
Profile cannot be created. |
||
|
1500004 |
Authentication file cannot be found. |
||
|
1500005 |
Authentication file cannot be read. |
||
|
1500006 |
Check-in authentication failed. |
||
|
1500007 |
Not iOS. |
||
|
1500008 |
User is not activated. |
||
|
1500010 |
Device is not an active (A) or provision (P) state. |
||
|
1500011 |
UDID already exists. |
||
|
1500013 |
Device ID pertinent to the tenant ID does not exist. |
||
|
1500014 |
Send push failed. |
||
|
1500015 |
Re-enrollment prevention. NOTE— Re-enrollment is prevented in case the enrolled device is reenrolled due to a factory reset. |
||
|
1500016 |
Activation failed. NOTE— Activation failed due to an activation attempt with a different mobile ID (device ID) using the same tenant in the same device. |
||
|
1500017 |
Profile signing failed. |
||
|
1500018 |
Activation failed. NOTE— Activation failed due to an activation attempt with a same mobile ID (device ID) using the same tenant in a different device. |
||
|
1500020 |
Parameter information error. |
||
|
1500024 |
Enrollment profile cannot be created. |
||
|
1500029 |
App information lookup failed. |
||
|
1500030 |
Device activation failed. |
||
|
1500031 |
Device deactivation failed. |
||
|
1500032 |
Token update failed. |
||
|
Agent (iOS) |
1500033 |
App installation is prohibited. |
|
|
1500034 |
App installation failed. |
||
|
1500035 |
Lookup of allowed and blocked app failed. |
||
|
1500101 |
Unable to execute command now. |
||
|
1500102 |
MDM command format is invalid. |
||
