Android Legacy/Knox Workspace

Enable EAS (Samsung Email App Only)

Allows using Exchange ActiveSync for Samsung Email application.

Disable EAS (Samsung Email App Only)

Disallows using Exchange ActiveSync for Samsung Email application.

Lock Device

Locks a device. You can enter a reason for locking the device and a phone number to contact when the device is lost. The entered information appears on the locked device screen. IT admins can now use special characters—with the exception of \, ", [, and ]—in the messages that show on locked device screens.

Unlock Device

Unlocks a device.

Lock Screen

Locks the device screen. If the device's screen is password-locked, then the user needs to enter the password to access the screen again.

Places a lock on the SIM card's PIN to prevent the use of the SIM card on another device.

To lock a SIM PIN, enter the current SIM PIN and then enter a new PIN. If the locked SIM card is registered to another device, the device is locked and the user must enter the new PIN to unlock it.

Removes the lock placed on a SIM card's PIN.

To unlock a SIM PIN, enter the current PIN that was applied through Knox Manage, and then enter the initial (default) SIM PIN. You can find the current PIN next to SIM PIN applied by KM in the “Network“ tab of the “Device Detail” page.

Factory Reset

Performs factory reset and changes the device status to Unenrolled.

Power Off Device

Turns off the device.

Reboot Device

Reboots the device.

Reset Screen Password

Resets the device’s screen lock password and creates a temporary password. After sending the device command, the temporary password found on the device’s detailed information page is delivered to the user. For more information, see the Knox password in Viewing the device details.

Reset SD Card

Initializes the external SD card of the device.

Reset Data Usage

Resets data usage among the Android device’s inventory information.

• Wi-Fi transfer data (in/out)
• Network transfer data (in/out)

Reset Number of Calls

Resets the number of calls and number of missed calls among Android device’s inventory information.

• Number of calls
• Number of missed calls

Device command

Description

Install or Update App

Installs or updates applications on a device.

In the “Request Command” window, select an application to be installed or updated.

Run App

Runs applications on a device.

In the “Request Command” window, select an application to be run.

Stop App

Stops applications on a device.

In the “Request Command” window, select an application to be stopped.

Delete App data

Deletes data from applications.

In the “Request Command” window, select an application to be deleted.

Uninstall App

Deletes applications from a device.

In the “Request Command” window, select an application to be uninstalled.

Apply Latest internal App Information

Sends the latest internal application information and updates the device according to the information.

Device command

Description

Push Notification

Sends an emergency message to the device. The message icon is shown on the status bar of the device.

In the “Push Notification” window, enter the title and content of the message to send. You can also select between Notification and Pop up for the send type.

Unenroll Device

Unenrolls a selected device on the device list.

Update License

Updates the license of a selected device on the device list.

Update Knox Manage

Updates the Knox Manage agent on the device for a new patch or version.

The agent information registered in the Knox Manage server is sent to a device. The device automatically selects the appropriate agent to request installation files from the server.

Update User Information

Updates the device user information such as the user activation status/username/user settings (Secure Browser website URL information, bookmark information) and license information.

If the user is logged out from the enrolled device, you can send this device command to enable the user to log in to Knox Manage automatically.

Lock Screen of Knox Manage agent

Locks the Knox Manage agent.

When the application is locked, the users have to enter the screen lock password which was configured during installation. If a user forgets the password of Knox Manage agent screen lock, you can send the Delete Account command and make the user logged out from the Knox Manage agent. Then, the user can set the password again upon login.

Unlock Knox Manage agent

Unlocks the Knox Manage agent.

Delete Account

Deletes the account registered in the Knox Manage agent.

Collect Audit Log

Collects the Knox Manage audit logs of the device. When the log size exceeds the maximum size, logs are automatically sent to the server, but the log file may be lost. For more detailed information, see Viewing audits.

Collect Device Log

Collects the logs of devices.

Collect Diagnosis Information

Collects a device log to diagnose the cause of device lock.

Device command

Description

Collect current location

Shows the current location of the device.

To view the location of a device after sending a device command, navigate to Device, click the check box for the device, and then click Check Location.

Sync Device Information

Updates the inventory and application information on the device.

To view the updated information after sending the device command, navigate to Device, click a device name or tag, and view the information on the “Device Detail” page.

Sync Installed App List

Updates the information of installed applications.

To view the list of installed applications after sending a device command, navigate to Device, click a device name or tag, and click the “Application” tab.

Authenticate SIM Card

Authenticates the SIM card on a device.

Authenticate SD Card

Authenticates the external SD card on a device.

Attestation

Checks if a device’s OS has been compromised. The result can be found from the device details.

Device command

Description

Lock Knox Workspace

Locks the Knox Workspace. Users cannot access the Knox Workspace unless you unlock it by sending this command.

Unlock Knox Workspace

Unlocks the Knox Workspace.

Reset Knox Workspace Password

Resets the Knox Workspace password. When the user forgets the Knox Workspace password, this command is sent to reset the password.

Uninstall Knox Workspace

Deletes the selected Knox Workspace. Inventory information is updated on the server upon deletion.