*BASICS*
The Knox Ecosystem
White Paper
- Introduction
  - The Samsung Knox Platform
  - Feature Summary
- Core Platform Security
- Network Security
  - Virtual Private Networks
  - Network Platform Analytics
- Certificate Management
- Device Management
- User Authentication
  - Biometric Authentication
- App and Data Protection
- Appendix
Samsung Knox Portal
Knox Cloud Services
- Sign in with SSO
General Knox Support
Knox Licenses
*FOR IT ADMINS*
Knox Admin Portal
- About
- Introduction
  - Select Knox services
- Release notes
Knox Suite
- Introduction
- How-to videos
- Get started
- Learn more about Knox Suite
- Enterprise Edition devices
- FAQs
- KBAs
Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
  - Before you begin
- Get started with UEMs
- Knox Service Plugin
- Release notes
- Migrate to Android 11
  - Device management modes
  - Prepare Knox for Android 11
- FAQs
- Troubleshoot
  - Get device logs
- KBAs
Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Release notes
- FAQs
- Troubleshoot
  - Get support
- KBAs
- On-Premise
Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- End users: Get started
  - Getting started with Knox Capture
- Features
- Release notes
- FAQs
- Troubleshoot
Knox Asset Intelligence
- Introduction
- How-to videos
- Get started
- Set up reported device data
- Features
- Troubleshoot
  - Device-side errors
  - Portal-side errors
- Release notes
- FAQs
- KBAs
Knox Manage
- Introduction
- How-to videos
- Get started
- Configure
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
  - Install an app to devices through an EMM
  - EMM compatibility matrix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
  - Knox E-FOTA Advanced
  - Knox E-FOTA on MDM
Samsung Care+ for Business
- Introduction
- Get started
- Submit claim
- Features
- Release notes
- FAQs
*FOR RESELLERS*
Knox Deployment Program
- Introduction
- Get started
  - Get access to the Reseller Portal
  - Buy from a reseller
- Features
- Release notes
- FAQs
- KBAs
*FOR MANAGED SERVICE PROVIDERS*
Knox MSP Program
- Introduction
- How-to video
- Get started
  - Firewall exceptions
  - Before you begin
- Features
- Release notes
- FAQs
- KBAs
- Glossary

Android Enterprise device commands

The available device commands vary depending on the Android Enterprise manage types. For Fully Managed with Work Profile devices, you can select either the Fully Managed or just the Work Profile to send device commands to.

Device

Device command	Description
Apply Latest Profiles	Sends the latest profile and application information to the device and controls the device with the profile and information.
Enable EAS (Samsung Email App Only)	Allows using Exchange ActiveSync for Samsung Email application.
Disable EAS (Samsung Email App Only)	Disallows using Exchange ActiveSync for Samsung Email application.
Lock Device	Locks a device. You can enter a reason for locking the device and a phone number to contact when the device is lost. The information you provide when sending a lock device command shows on the screen of the locked device. IT admins can now use special characters—with the exception of \, [, and ]—in the messages that show on locked device screens. NOTE—For non-Samsung Android devices, this policy supports only the devices with Android 8.0 (Oreo) and lower.
Unlock Device	Unlocks a device. NOTE—For non-Samsung Android devices, this policy supports only the devices with Android 8.0 (Oreo) and lower.
Lock Screen	Locks the device screen. If the device's screen is password-locked, then the user needs to enter the password to access the device again.
Lock SIM PIN	Places a lock on the SIM card's PIN to prevent the use of the SIM card on another device. To lock a SIM PIN, enter the current SIM PIN and then enter a new PIN. If the locked SIM card is registered to another device, the device is locked and the user must enter the new PIN to unlock it.
Unlock SIM PIN	Removes the lock placed on a SIM card's PIN. To unlock a SIM PIN, enter the current PIN that was applied through Knox Manage, and then enter the initial (default) SIM PIN. You can find the current PIN next to on the Device Detail page > Network tab > SIM PIN applied by KM.
Factory Reset	Performs factory reset and changes the device status to Unenrolled. Initialize SD Card when factory reset—Click the check box to initialize the SD card during a factory reset. Deactivate Factory Reset Protection—This option is only available when the profile is applied with the Factory Reset Protection policy or when you send a device command to multiple devices. Click the check box to perform a factory reset without the Factory Reset Protection policy.
Power Off Device	Turns off the device. NOTE—Only Samsung Galaxy devices are supported except the devices running Android 10 (Q) or higher.
Reboot Device	Reboots the device.
Reset Screen Password	Resets the device’s screen lock password and creates a temporary password. After sending the device command the temporary password—found on the device’s detailed information page—is delivered to the user. For more information, see the screen lock password in Viewing the device details. NOTE—If the device meets all of the following conditions, this command does not work on it. The device is: In Fully Managed mode. An FBE device. In Locked state. Running Android P only from KM agent 20.11 version.
Reset SD Card	Initializes the external SD card of the device. NOTE—For devices whose External SD Card policy is set to Disallowed in the profile, you cannot reset the SD card using the device command, because the policy takes a higher priority than the device command.
Reset Data Usage	Resets data usage among the Android device's inventory information. Wi-Fi transfer data, that is transfer data in or out using Wi-Fi Network transfer data, that is transferred in or out NOTE—Only Samsung Galaxy devices are supported except the devices with Android 10 (Q).
Reset Number of Calls	Resets the number of calls and number of missed calls from the Android device’s inventory information.
Delete a CA Certificate	Deletes certificates installed by Knox Manage. You can select a certificate to delete.
Delete a User Certificate	Deletes certificates installed by the administrator. You can select a certificate to delete.
Delete a User Install Certificate	Deletes all the certificates installed by the administrator.

Application

Device command	Description
Install or Update App	Installs or updates applications on a device. On the Request Command page, select an application to be installed or updated. NOTE—The Application installation blocklist or allowlist policies take a higher priority than device commands.
Run App	Runs applications on a device. On the Request Command page, select an application to run. NOTE—The Applications running blocklist or allowlist policies take a higher priority than device commands.
Uninstall App	Deletes applications from a device. On the Request Command page, select an application to uninstall. NOTE—The Application uninstallation prevention list setting policy takes a higher priority than device commands.
Delete App Data	Delete app-specific data from a device.
Apply Latest internal App Information	Sends the latest internal application information and updates the device according to the information.

Knox Manage

Device command	Description
Push Notification	Sends an emergency message to the device. The message icon shows on the status bar of the device. You can set a push notification message of up to 80 characters. On the Push Notification page, enter the title and content of the message. You can also select between Notification and Pop up for the send type. NOTE— If the device is locked, you must unlock it to view popup pages. Popup pages may not show on Work Profile (PO) devices with Android 10 (Q) or a higher version.
Unenroll Device	Unenrolls a selected device on the device list.
Update License	Updates the license of a selected device on the device list.
Update Knox Manage	Updates the Knox Manage agent on the device for a new patch or version. The agent information registered in the Knox Manage server is sent to a device. The device automatically selects the appropriate agent to request installation files from the server.
Update User Information	Updates the device user information such as the user activation status/username/user settings (Knox Browser website URL information, bookmark information) and license information. If the user is logged out from the enrolled device, you can send this device command to enable the user to log in to Knox Manage automatically.
Lock Screen of Knox Manage agent	Locks the Knox Manage agent. When the application is locked, the users have to enter the screen lock password which was configured during installation. If a user forgets the password of Knox Manage agent screen lock, you can send the Delete Account command and make the user logged out from the Knox Manage agent. Then, the user can set the password again upon login.
Unlock Knox Manage agent	Unlocks the Knox Manage agent.
Delete Account	Deletes the account registered in the Knox Manage agent.
Exit Kiosk	Exits the Kiosk mode without unenrollment. You can find the status of the Kiosk mode on the Device Detail page > Security tab.
Upgrade License	Upgrade a Knox Manage license to a Knox Suite license.
Collect Audit Log	Collects the Knox Manage audit logs of the device. When the log size exceeds the maximum size, logs are automatically sent to the server, but the log file may be lost. For more detailed information, see View the audit list.
Collect Device Log	Collects the logs of devices.
Collect Diagnosis Information	Collects a device log to diagnose the cause of device lock. Note— Personally identifiable or sensitive information is data masked.
Collect Bug Report	Collect a device's bug report, also known as dumpstate logs. The device user is then prompted to send the report, and they can choose whether to send it. You can view the bug report by selecting the device and viewing its device log. Alternatively, you can go to History > Device Log and select the relevant device.
Play Alarm Sound	Sounds an alarm on the device until the device user takes action. On non-kiosk devices, the alarm is accompanied by a push notification from the KM agent, and on kiosk devices it is accompanied by a pop-up. The alarm sounds regardless of the device's mute and vibration settings.

Device Info.

Device command	Description
Collect current location	Shows the current location of the device. To view the location of a device after sending a device command, navigate to Device, click the check box for the device, and then click Check Location.
Sync Device Information	Updates the inventory and application information on the device. To view the updated information after sending the device command, navigate to Device, click a device name or tag, and view the information on the “Device Detail” page.
Sync Installed App List	Updates the information of installed applications. To view the list of installed applications after sending a device command, navigate to Device, click a device name or tag, and click the “Application” tab.
Authenticate SIM Card	Authenticates the SIM card on a device.
Authenticate SD Card	Authenticates the external SD card on a device.
Attestation	Checks if a device’s OS has been compromised. The result can be found from the device details.