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Admin Portal access error codes

The error codes that may appear on the Admin Portal or the Knox Manage server while operating Knox Manage are as follows:

Log in

Code

Description

Log path

session

The account is already in use.

emm.log

disable

The account is locked.

accountDeleted

Account access is not authorized based on the policy.

accountLocked

Account access is not authorized based on the policy.

continousFailure

The account is locked for 10 minutes.

Report

Code

Description

Log path

1101

Parameter is invalid.

emm.log

1102

Data not found.

1103

Service is disabled.

1104

Internal reports cannot be modified.

1120

SQL exception.

1121

Datasource Pool not found.

1199

Runtime error occurred.

Open API

Code

Description

Log path

-102

Null or Empty string.

emm.log

-103

Null object.

-104

Not a number (integer).

-105

The number must be greater than %d.

-106

The number must be less than &d.

-107

The number must be between %d and %d.

-108

The string length must be greater than %d.

-109

The string length must be less than %d.

-110

The data must be in a %s format.

-111

The start-date should be before the end-date.

-112

The string should match %s.

-113

The subsequent strings should not contain or match %s.

-114

The string is not equal to %s while being case-sensitive.

-115

The string is not equal to %s while being case-insensitive.

-116

The string is configured with whitespace or tab only.

-117

The string’s length must be greater than %d (bytes).

-200

The number of licenses has been exceeded.

-201

Duplicate data exists.

-202

There are no results.

-203

Relevant data has an error.

-204

Enrolled device exists.

-205

Cannot be found.

-206

Already registered to the selected group.

-999

Unknown error code.

Certificate

Code

Description

Log path

3000

Certificate generation request failed.

emm.log

3001

Certificate verification request failed.

3002

Client initialization failed.

3003

Certificate enrollment transaction failed.

certlog.log

3004

Certificate enrollment request failed.

3005

The maximum retries of certificate enrollment exceeded.

3006

Certificate enrollment failed.

3007

CRL request failed.

3008

CA chain request failed.

LEGO_ERR_0001

Provider load failed.

LEGO_ERR_1100

Wrong CA type.

LEGO_ERR_1101

CA type does not exist.

LEGO_ERR_1102

Root Certificate lookup data not found.

LEGO_ERR_1103

CA lookup data not found.

LEGO_ERR_1104

Managed CA does not exist.

LEGO_ERR_1105

CN and password are required for entry registration.

LEGO_ERR_1106

Ext CERT lookup data not found.

LEGO_ERR_1107

CERT lookup data not found.

LEGO_ERR_1108

Template lookup data not found.

LEGO_ERR_1109

Batch lookup data not found.

LEGO_ERR_1200

The certificate number does not exist.

LEGO_ERR_1201

CN information does not exist.

LEGO_ERR_1202

File storage path does not exist.

LEGO_ERR_1203

Entity ID does not exist.

LEGO_ERR_1204

CA information, CertProfileName, and, EndEntityProfile information are required if the template ID does not exist.

LEGO_ERR_1205

The certificate to revoke does not exist.

LEGO_ERR_1206

Error occurred when saving certificate revoke information.

LEGO_ERR_1207

Error occurred while performing ReIssue.

LEGO_ERR_1208

Error occurred while saving ReNew information.

LEGO_ERR_1300

Template ID does not exist.

LEGO_ERR_1301

Tenant ID does not exist.

certlog.log

LEGO_ERR_1302

Updated data not found on DB.

LEGO_ERR_1400

The certificate name already exists.

LEGO_ERR_1401

The tenant ID already exists.

LEGO_ERR_1500

CERT verification failed: Start date is after the current date.

LEGO_ERR_1501

CERT verification failed: Expiration date is before the current date.

LEGO_ERR_1502

CERT verification error: Error occurred when verifying CA root Init.

LEGO_ERR_1503

CERT verification error: Signature error occurred.

LEGO_ERR_1504

Lookup data not found.

LEGO_ERR_1505

Pkcs12 CERT import failed.

LEGO_ERR_1506

The CA Cert does not exist in the file.

LEGO_ERR_1900

Error occurred when creating a file.

LEGO_ERR_1901

File does not exist.

LEGO_ERR_2001

CRL creation failed.

LEGO_ERR_2002

CRL request creation failed.

LEGO_ERR_2003

CRL verification failed.

LEGO_ERR_2004

CRL information on the last executed file does not exist.

LEGO_ERR_2005

CRL request for the last executed file failed.

LEGO_ERR_2006

Save CRL information failed.

LEGO_ERR_2101

CRL BATCH SCHEDULE addition failed.

LEGO_ERR_2102

CRL BATCH SCHEDULE information update failed.

LEGO_ERR_2103

CRL BATCH SCHEDULE deletion failed.

LEGO_ERR_3000

Scep message creation failed: Certificate request creation failed.

LEGO_ERR_3001

Scep message creation failed: Wrong trandsId.

LEGO_ERR_3002

Scep message creation failed: Wrong senderNonce.

LEGO_ERR_3003

Scep verification failed: Signer value does not exist.

LEGO_ERR_3004

Scep verification failed: Wrong digest algorithm.

LEGO_ERR_3005

Scep verification failed: Wrong CA signer.

LEGO_ERR_3006

Scep verification failed: Wrong signature certlog.log.

LEGO_ERR_3007

Scep verification failed: FailInfo is included in ScepRequestMessage

LEGO_ERR_3008

Scep verification failed: Wrong message type.

LEGO_ERR_3009

Scep verification failed: pkiStatus does not exist in ScepRequestMessage.

certlog.log

LEGO_ERR_3010

Scep verification failed: Success message does not exist.

LEGO_ERR_3011

Scep verification failed: Wrong Response status.

LEGO_ERR_3012

Scep verification failed: Wrong SenderNonce.

LEGO_ERR_3013

Scep verification failed: Wrong recipientNonce.

LEGO_ERR_3014

Scep verification failed: Wrong Transaction.

LEGO_ERR_3015

Scep connection failed: Wrong responseCode.

LEGO_ERR_3016

Scep connection failed: Wrong content type.

LEGO_ERR_3017

Scep connection failed: Response data does not exist.

LEGO_ERR_3018

Scep connection failed: Response byte conversion failed.

LEGO_ERR_4000

Cmp connection failed: HTTP connection failed.

LEGO_ERR_4001

Cmp connection failed: Wrong responseCode.

LEGO_ERR_4002

Cmp connection failed: Content type does not exist.

LEGO_ERR_4003

Cmp connection failed: Wrong Content type.

LEGO_ERR_5000

WebService connection verification failed.

LEGO_ERR_5001

WebService connection failed.

LEGO_ERR_5002

Error occurred during FIND ENTITY.

LEGO_ERR_5003

Error occurred while chaining entity.

LEGO_ERR_5004

Error occurred while registering entity.

LEGO_ERR_5005

Entity is already registered.

LEGO_ERR_6000

Root CA conversion failed.

LEGO_ERR_6001

Root CA conversion failed: X509Certificate conversion failed.

LEGO_ERR_6002

Root CA conversion failed: Wrong algorithm.

LEGO_ERR_6003

Root Cert does not exist.

LEGO_ERR_8000

Certificate verification failed: PKIMeesage configuration failed.

LEGO_ERR_8001

Certificate verification failed: PKI Header configuration failed.

LEGO_ERR_8002

Certificate verification failed: Failure may be due to a wrong issuer sign value or revoked certificate.

LEGO_ERR_8003

Certificate verification failed: Wrong senderNonce.

LEGO_ERR_8004

Certificate verification failed: Wrong transactionID.

LEGO_ERR_8005

Certificate verification failed: Wrong algorithm.

LEGO_ERR_8006

Certificate verification failed: Signature is unprotected.

LEGO_ERR_8007

Certificate verification failed: Password is unprotected.

certlog.log

LEGO_ERR_8008

Certificate verification failed: Algorithm is invalid.

LEGO_ERR_8009

Certificate verification failed: CA signature is not verified.

LEGO_ERR_8010

Certificate verification failed: Wrong PBE hash.

LEGO_ERR_8011

Certificate verification failed: Signature verification failed.

LEGO_ERR_8012

Certificate configuration failed: PKIBody configuration failed.

LEGO_ERR_8013

Certificate configuration failed: CertRepMessage configuration failed.

LEGO_ERR_8014

Certificate configuration failed: CertResponse configuration failed.

LEGO_ERR_8015

Certificate configuration failed: CertReqId configuration failed.

LEGO_ERR_8016

Certificate configuration failed: PKIStatusInfo configuration failed.

LEGO_ERR_8017

Certificate configuration failed: Wrong Status Value.

LEGO_ERR_8018

Certificate configuration failed: CertifiedKeyPair configuration failed.

LEGO_ERR_8019

Certificate configuration failed: CertOrEnCert configuration failed.

LEGO_ERR_8020

Certificate configuration failed: X509CertificateStructure configuration failed.

LEGO_ERR_8021

Certificate configuration failed: Certificate encoding failed.

LEGO_ERR_8022

Certificate configuration failed: X509Certificate configuration failed.

LEGO_ERR_8023

Certificate configuration failed: SubjectDN is inconsistent.

LEGO_ERR_8024

Certificate configuration failed: IssuerDN is inconsistent.

LEGO_ERR_8025

Certificate configuration failed: X509Certificate verification failed.

LEGO_ERR_9000

Wrong URL information.

LEGO_ERR_9002

Http connection failed.

LEGO_ERR_9003

Response data from CA does not exist.

LEGO_ERR_9004

Wrong host information.

LEGO_ERR_9005

Socket connection failed.

LEGO_ERR_9006

HOST information does not exist.

LEGO_ERR_9007

Contingency occurred while converting ASN1 InputStream.

LEGO_ERR_9008

Contingency occurred while converting DER OutputStream.

LEGO_ERR_9009

Provider does not exist.

LEGO_ERR_9010

Algorithm does not exist.

LEGO_ERR_9011

X509Certificate conversion failed.

LEGO_ERR_9012

X509Certificate encoding failed.

LEGO_ERR_9013

Error occurred while creating KeyStore.

certlog.log

LEGO_ERR_9014

Error occurred while converting class.

LEGO_ERR_9015

Contingency occurred while converting InputStream.

LEGO_ERR_9016

Keystore password is inconsistent.

LEGO_ERR_9017

Error occurred while creating SecretKey.

LEGO_ERR_9018

Revoke reason is undefined.

LEGO_ERR_9019

Error occurred while converting Object to byte.

LEGO_ERR_9020

Error occurred while converting byte to Object.

LEGO_ERR_9100

Certificate corresponding to the alias does not exist.

LEGO_ERR_9101

Error occurred while extracting KeyStore PrivateKey.

LEGO_ERR_9102

Error occurred while extracting KeyStore Certificate.

LEGO_ERR_9103

Error occurred while extracting KeyStore Aliases.

LEGO_ERR_9104

Error occurred while saving PKCS12-type KeyStore.

LEGO_ERR_9105

Contingency occurred while deleting KeyStore: KeyStore error occurred.

LEGO_ERR_9106

Contingency occurred while deleting KeyStore: File does not exist.

LEGO_ERR_9107

Contingency occurred while deleting KeyStore: Error occurred while restoring.

LEGO_ERR_9108

File InputStream is empty.

LEGO_ERR_9109

Error occurred while converting Object to Map.

LEGO_ERR_9110

Error occurred while converting Map to Object.

LEGO_ERR_9111

Batch type does not exist.

LEGO_ERR_9112

Template does not exist.

LEGO_ERR_9200

Compulsory input is missing: Serial number.

LEGO_ERR_9901

Encryption failed.

LEGO_ERR_9902

Decryption failed.

LEGO_ERR_999

Unexpected error occurred. Please contact the IT Administrator.

CA certificate access test

Module Code Description Log path
Certificate ADCS CA ERROR_ROOT_CHAIN_TEST Root chain import failed. emm.log
  ERROR_ROOT_CERT_PW Wrong certificate password.  
  ERROR_Android_ISSUE_TEST Issuing certificate failed. (Android)  
  ERROR_Android_KEY_ALG Key algorithm error. (Android)  
  ERROR_Android_DOMAIN Domain error. (Android)  
  ERROR_Android_CES_URL Webservice URL error. (Android)  
  ERROR_Android_CA_SERVER CA server settings error. (Android)  
  ERROR_Android_KERBEROS_REALM Kerberos settings error. (Android)  
  ERROR_Android_KEY_TABEL Keytab settings error. (Android)  
  ERROR_Android_CERT Certificate error. (Android)  
  ERROR_iOS_ISSUE_TEST Issuing certificate failed. (iOS)  
  ERROR_iOS_KEY_ALG Key algorithm error. (iOS)  
  ERROR_iOS_DOMAIN Domain error. (iOS)  
  ERROR_iOS_CES_URL Web service URL error. (iOS)  
  ERROR_iOS_CA_SERVER CA server settings error. (iOS)  
  ERROR_iOS_KERBEROS_ REALM Kerberos settings error. (iOS)  
  ERROR_iOS_KEY_TABEL Keytab settings error. (iOS)  
  ERROR_iOS_CERT Certificate error. (iOS)  
Certificate SCEP CA ERROR_ROOT_CHAIN_TEST Root chain import failed. emm.log
  ERROR_ISSUE_TEST Issuing certificate failed.  
  ERROR_SCEP_MSGSIGN ERCERT_TEST Creating SCEP Message Signer certificate failed.  
Certificate NDES CA CONNECTION_FAIL Wrong Challenge URL. emm.log
  CERTSRV_ADMIN_UNAUTHORIZED Wrong ID or password.  
  CERTSRV_ADMIN_URL_INVALID Wrong challenge URL.  
  NDES_NOT_PERMISSION Wrong domain.  
  NDES_CHALLENGE_NOT_FOUND Challenge password cannot be found. Need to check NDES server settings.  
  NDES_CHALLENGE_FAIL Challenge password cannot be found.  

Policy

Module

Code

Description

Log path

Common

0000000

Success.

Console

9999999

Failure.

9000001

Component already exists.

9000002

Component ID and type are inconsistent.

9000003

Error occurred in mandatory parameter.

9000004

Component value already exits.

9000005

MDM license is invalid.

9000006

Config type already exists.

9000007

VPN app ID already exists.

9000008

Special characters are not allowed.

9000009

The admin ID has not been approved.

9000010

DB service error.

9000011

URL information is invalid.

Common

2000000

OTC code is invalid.

mdm_otc.log, mdm.log

2000001

This device platform does not support OTC.

2000002

Enter the OTC code.

2000003

Enter the device ID to transfer.

2000004

A device token for the iOS Agent does not exist.

2000005

Enter the Push App ID information.

2000006

OTC message creation failed.

2000008

Enter the OTC parameter information.

2000010

Push magic for iOS device does not exist.

2000011

UMP App ID is invalid.

2000012

There is no device registered for the user.

2000013

There is no device to send OTC to the user.

2000014

Device token for iOS Client does not exist.

2000015

Device token for iOS Agent is invalid.

2000016

Device token for iOS Client is invalid.

2000017

Screen Lock OTC is not applicable.

2000018

Exception error occurred when handling OTC Enqueue.

2000019

Device tenant ID to transmit OTC does not exist.

Profile

0100001

A profile applied to a device cannot be deleted.

Console

0100002

Profile ID does not exist.

0100003

Visitor profile ID.

0100004

Profile component does not exist.

0100005

Profile element does not exist.

0103001

Hash value creation failed.

0103002

Hash value is inconsistent.

0103003

Profile type is inconsistent.

0103004

Reading profile file when importing failed.

0103005

Saving profile file when exporting failed.

0103006

File extension of the profile is inconsistent when importing.

0199001

Profile has not been assigned to a device.

0199002

Profile has not been assigned to a user.

0199003

Profile has not been assigned to an organization.

0199004

Profile has not been assigned to a group.

0199005

Device has not been assigned to a profile.

0199010

Group does not exist.

0199012

Profile has already been assigned to the group.

0199020

Organization does not exist.

0199022

Profile has already been assigned to the organization.

Knox

0210001

Knox Workspace Alias already exists.

Console

0210002

The maximum number of Knox Workspaces to be created has been exceeded.

0210003

Knox Manage of this type cannot be created.

EVENT

0301500

Exceeded the priority of the event policy range.

Console

0301501

Priority of the event policy deletion error.

0301502

Priority of the event policy already exists.

0301503

Profile event does not exist.

0301504

The priority of the event policy has been changed by other users.

0301505

SIM card change event can be created only once.

0301506

Roaming event can be created only once.

0301507

Exception profile per user event can be created only once.

0320001

Event used as components cannot be deleted.

POLICY

0410001

Only a Boolean value is allowed for this policy.

Console

0410002

Only an integer value is allowed for this policy.

0410003

Exceeded the policy range.

0420001

Minimum value error occurred when comparing policies.

0420002

Maximum value error occurred when comparing policies.

0430001

Exceeded the number of internal app policies.

NOTE— The maximum number of policies is 15 for each platform.

CONFIGRATION

0510000

A certificate used in a profile.

NOTE— Deletion is prohibited.

Console

0510001

A certificate for iOS use.

NOTE— Deletion is prohibited.

mdm_ios_agent.log, mdm.log

0530001

Not in an XML format.

Console

FCM Push

2002000

[FCM] Server information does not exist.

mdm_otc.log, mdm.log

2002001

[FCM] Authentication failed.

2002002

[FCM] Internal server error.

2002003

[FCM] Service outage.

2002004

[FCM] Too many messages sent at a time (1000).

2002005

[FCM] Too many messages sent to one device (100).

FCM Push

2002006

[FCM] Missing device registration ID.

mdm_otc.log, mdm.log

2002007

[FCM] Invalid device registration ID.

2002008

[FCM] Mismatch between the registered sender ID and device ID.

2002009

[FCM] Cancel device registration or alarm use.

2002010

[FCM] Exceeded the maximum transmission message length (4KB).

2002011

[FCM] Missing sender ID.

2002012

[FCM] Message transmission error (FCM server error).

2002013

[FCM] Message format error (FCM server error).

2002014

[FCM] Invalid message TTL.

2002015

[FCM] Push key does not exist.

2002016

[FCM] Internal exception occurred.

2002017

[FCM] Unknown error.

APNS Push

2003000

[APNS] Invalid certificate.

mdm_otc.log, mdm.log

2003001

[APNS] Invalid certificate environment.

2003002

[APNS] Invalid collapse ID.

2003003

[APNS] Invalid device token.

2003004

[APNS] Invalid expiration date.

2003005

[APNS] Invalid message ID.

2003006

[APNS] Invalid path.

2003007

[APNS] Invalid priority.

2003008

[APNS] Invalid topic.

2003009

[APNS] Device token not for topic.

2003010

[APNS] Duplicate headers.

2003011

[APNS] Expired provider token.

2003012

[APNS] Disallow specified action.

2003013

[APNS] Idle timeout.

2003014

[APNS] Internal server error.

2003015

[APNS] Invalid provider token.

2003016 [APNS] Invalid push type.
2003017 [APNS] Method not allowed.
2003018 [APNS] Missing device token.
2003019 [APNS] Missing provider token.
2003020 [APNS] Missing topic.
2003021 [APNS] Payload empty.
2003022 [APNS] Payload too large.
2003023 [APNS] Service unavailable.
2003024 [APNS] Server shutdown.
2003025 [APNS] Too many provider token updates.
2003026 [APNS] Too many requests.
2003027 [APNS] Topic disallowed.
2003028 [APNS] Inactive device token.
2003029 [APNS] Internal exception occurred.
2003030 [APNS] Unknown error.
2003031 [APNS] Server information does not exist.
2003032 [APNS] Agent push key does not exist.
2003033 [APNS] Client push key does not exist.

WNS Push

2004000

[WNS] No server information.

mdm_otc.log, mdm.log

2004001

[WNS] Invalid request.

2004002

[WNS] Invalid token.

2004003

[WNS] Requested channel does not have the permission to send.

2004004

[WNS] Invalid channel.

2004005

[WNS] Invalid http method.

2004006

[WNS] Load exceeded.

2004007

[WNS] Channel expired.

2004008

[WNS] Exceeded the maximum message length (5 KB).

2004009

[WNS] Internal server error.

2004010

[WNS] Service outage.

2004011

[WNS] Internal exception occurred.

2004012

[WNS] Unknown error.

2004013

[WNS] Push key does not exist.

2004014

[WNS] Device channel URL information does not exist, but the queue information is created in the command queue to be processed later.

2004015

[WNS] WNS server information does not exist, but the queue information is created in the command queue to be processes later.

iOS MDM

1500000

Request for the command more than ten times.

mdm_ios_agent.log, mdm.log

1500001

MDM profile assigned does not exist.

1500002

Device with a corresponding device ID does not exist on the device information table.

1500003

Profile cannot be created.

1500004

Certificate file cannot be found.

1500005

Certificate file cannot be read.

1500006

Check-in authentication failed.

1500007

Not iOS.

1500008

User is not activated.

1500010

Device is not in an active (A) or provision (P) state.

1500011

Device cannot be updated. UDID already exists.

1500013

Device ID pertinent to the tenant ID does not exist.

iOS MDM

1500014

Send push failed.

mdm_ios_agent.log, mdm.log

1500015

Re-enrollment prevention.

NOTE— Re-enrollment is prevented in case the enrolled device is re-enrolled due to a factory reset.

1500016

Activation failed.

NOTE— Activation failed due to an activation attempt with a different mobile ID (device ID) using the same tenant in the same device.

1500017

Profile signing failed.

1500018

Activation failed.

NOTE— Activation failed due to an activation attempt with a same mobile ID (device ID) using the same tenant in a different device.

1500020

Parameter information error.

1500024

Enrollment profile cannot be created.

1500029

App information lookup failed.

1500030

Device activation failed.

1500031

Device deactivation failed.

1500032

Token update failed.

1500033

App installation is prohibited.

1500034

App installation failed.

1500035

Allowed and blocked app lookup failed.

1500036

Unable to fetch the app info from the app auto- delete property sync when deactivated.

1500101

Unable to execute command now.

1500102

MDM command format is invalid.

Android MDM

1900000

Profile cannot be copied.

mdm.log

1900001

Profile cannot be changed to JSON string.

1900002

Profile cannot be changed to JSON string.

1900003

Profile cannot be changed to JSON string.

1900004

Profile code invalid.

1900005

Profile type is invalid.

1901000

Category for settings in general area is invalid.

1901001

Category for settings in Knox Workspace area is invalid.

1901010

Information required by a device cannot be checked.

mdm_android_agent.log, mdm.log

1901011

Request message from a device cannot be parsed.

1901012

EMM Agent request message cannot be checked.

1901013

Undefined command code.

1901014

Error occurred when creating file.

1901015

Version of the requested protocol is invalid.

1901016

A request message from a device cannot be checked.

1901017

ELM license and Knox license cannot be found.

1901018

Tenant ID cannot be found.

1901019

Command parameter is invalid.

1901020

EMM Client and EMM Agent app information cannot be found.

1901021

Profile cannot be created.

1901022

Profile assigned to a device cannot be found.

1901024

Device status cannot be updated.

1901025

Device status cannot be updated (UpdateDeviceInformation Command).

1901026

Error occurred when processing KeepaliveRequest.

1901027

Error occurred when processing LockDeviceRequest.

1901028

Error occurred when processing UnlockDeviceRequest.

1901029

Error occurred when processing LocknoxContainerRequest.

1901030

Error occurred when processing InstallKnoxAppRrrequest.

1901031

Error occurred when processing UninstallKnoxAppRequest.

Android MDM

1901032

Error occurred when processing RemoveKnoxAppInternalDataRequest.

mdm_android_agent.log, mdm.log

1901033

Error occurred when processing StartKnoxAppRequest.

1901034

Error occurred when processing StopKnoxAppRequest.

1901035

Result of the EMM Agent message is not successful and cannot be processed.

1901036

Result of a message from EMM Agent cannot be checked.

1901037

Parameter of EnrollmentSpecRequest is not appropriate.

1901038

Error occurred when processing InstallAppRequest.

1901039

Error occurred when processing TriggerRequest.

1901040

Error occurred when processing handlingReportRequest.

1901041

Error occurred when processing ResetPasswordRequest.

1901042

Error occurred when processing ResetExternalSdCardRequest.

1901043

Error occurred when processing AuthorizeExternalSDCardRequest.

1901044

Error occurred when processing WipeDeviceRequest.

1901045

Error occurred when processing RebootDeviceRequest.

1901046

Error occurred when processing PowerOffDeviceRequest.

1901047

Error occurred when processing UninstallAppRequest.

1901048

Error occurred when processing RemoveAppInternalDataRequest.

1901049

Error occurred when processing StartAppRequest.

1901050

Error occurred when processing StopAppRequest.

1901051

Error occurred when processing AppInfoRequest.

1901052

Error occurred when processing UnlockKnoxContainerRequest.

1901053

Error occurred when processing ResetKnoxContainerPasswordRequest.

1901054

Error occurred when processing RemoveKnoxContainerRequest.

1901055

Error occurred when processing StartCCModeRequest.

1901056

Error occurred when processing StopCCModeRequest.

1901057

EMM Agent profile does not exist.

1901058

Requested app information cannot be found.

Android MDM

1901059

App file not found at path.

mdm_android_agent.log, mdm.log

1901060

Keepalive information cannot be imported (Included in Settings).

1901061

Requested Knox app information cannot be found.

1901062

Knox file not found at path.

1901063

Error occurred when processing InstallAppRequest.

1901064

Basic device information cannot be searched with a device ID.

1901065

Device is not activated.

1901066

Device status cannot be checked.

1901067

System app information cannot be found.

1901068

EMM Agent app information cannot be found.

1901069

Error occurred when processing UpdateAgentRequest.

1901070

Device status is neither provisioned nor activated.

1901071

File path cannot be imported.

1901072

App ID in command parameter does not exist.

1901073

Package name in command parameter does not exist.

1901074

Device status is not provisioned.

1901075

Device status cannot be changed to unmanaged.

1901076

Device status cannot be changed to managed.

1901077

Device has already been activated.

1901079

Offline deactivation code cannot be updated.

1901080

Error occurred when processing LockEasRequest.

1901081

Error occurred when processing UnlockEasRequest.

1901082

Status of device is neither Activated nor Disconnected.

1901083

Data is invalid (InvalidCommandData as shown in the result of a policy).

1901084

Error occurred when processing GetAttestationNonceRequest.

1901085

Error occurred when processing VerifyAttestationDataRequest.

1901086

Attestation server address cannot be found.

1901087

Attestation API key cannot be found.

1901088

Attestation Parameter is invalid.

Android MDM

1901090

EMM Client app information cannot be found.

mdm_android_agent.log, mdm.log

1901091

EMM Agent app information cannot be found.

1901092

Error occurred when processing AuthorizeSimRequest.

1901093

Error occurred when handling UpdateUnenrollCodeRequest.

1901094

Device status is disconnected.

1901095

Error occurred when processing EnableAppRequest.

1901096

Error occurred when processing DisableAppRequest.

1901097

Failed to decrypt the ELM license.

1901098

Error occurred when processing ReportPolicyViolationRequest.

1901099

AndroidForWork app information cannot be found.

1901100

AndroidForWork app file not found in path.

1901101

Error occurred when processing InstallAfwAppRequest.

1901102

Error occurred when processing UninstallAfwAppRequest.

1901103

Device status cannot be changed to disconnected.

1901104

Failed to check if the device already exists.

1901105

The information of a device activated with the same equipment already exists.

1901106

Error occurred when processing UpdateDiagnosisRequest.

1901107

Unable to find the app auto-delete settings information when deactivated.

1901108

Unable to fetch the next command.

1901109

Failed to create the command message.

1901110

Failed to delete the command.

1901111

MDM old protocol communication usage.

1901112

Error occurred when processing the Update Device Inventory (request).

1901113

Error occurred when processing the Update App Inventory (request).

1901114

Error occurred when processing the Update Current Location Inventory (request).

1901115

Error occurred when processing the Update Audit Inventory (request).

Android MDM

1901116

Error occurred when processing the Update Log Inventory (request).

mdm_android_agent.log, mdm.log

1901117

Content ID does not exist in the requested parameter.

1901118

Content information cannot be found.

1901119

Error occurred when processing the download content request.

1901120

Error occurred when processing the Update Device and App Inventory (request).

1901121

Model number does not exist in the requested parameter.

1901122

Customer code does not exist in the requested parameter.

1901123

Permitted firmware version cannot be found.

1901124

Permitted firmware version does not exist.

Client

1600000

Information on the parameter of Header does not exist.

mdm_ai_client.log, mdm.log

1600001

Compression failed.

1600002

Encryption failed.

1600003

The command does not exist.

1600004

Invalid version.

1600005

The device ID does not exist on the server.

1600006

Invalid device ID. (not A.P)

1600010

Failed to check the device ID DB.

1601001

OTC transfer failed.

1601002

Failed to check the application DB.

1601003

Failed to check the Knox ID DB.

1601004

Client ID does not exist in the request parameter.

1601005

App ID does not exist in request parameter.

1601006

Package name does not exist in the request parameter.

1601007

Knox ID does not exist in the request parameter.

1601008

Knox Workspace ID matching the parameter Knox ID does not exist.

1601009

App information corresponding to the parameter App ID does not exist.

1601010

Invalid OTC code.

1601011

Application is not included in the allowlist/blocklist.

1601012

profileId cannot be found in AndroidForWork.

Client

1601020

User ID does not exist in the request parameter.

mdm_ai_client.log, mdm.log

1601021

Inserting webpage information failed.

1601022

User ID does not exist in request parameter.

1601023

Bookmark index does not exist in request parameter.

1601024

Failed to insert bookmark information DB.

1601030

Failed to update the device token DB update.

1601031

Failed to check the profile DB.

1601032

Failed to check the app information DB.

1601033

Failed to create profile.

1601034

Failed to update DB for the time of the last update of profile.

1601035

Failed to check the app information DB.

1601036

Failed to update the EMM Client package information.

1601040

Failed to update DB related to location and jailbreak information, etc.

1601041

Invalid report type.

1601060

Device ID does not exist.

1601061

It has not been activated (A).

1601062

It has not been deactivated (I).

1601063

Visitor Profile cannot be created.

1601064

Profile to enable deleting visitor profiles cannot be created.

1601065

Failed to delete visitor profile.

1601066

Failed to check device.

1601070

Failed in Knox CheckEnrollment.

1601080

Failed to fetch the command.

1601081

Failed to delete the command.

1601082

No more commands.

1601083

Failed to create the command message.

1601090

Unable to get the INI configuration file.

Kiosk

1700001

Failed to obtain server key.

mdm.log

1700002

Decryption failed.

1700003

Encryption failed.

1700004

There is no HTTP body.

1700005

A value not supported by HTTP header has been entered.

1700006

Compulsory factor in EMM Message has not been entered.

1700007

Protocol version not available.

1700008

Failed to check device information.

1700009

The device has not been activated.

1700010

Failed to check app information.

1700011

This OTC code is not available.

1700012

OTC transfer failed.

1700013

Failed to check Kiosk Launcher information.

1700014

Kiosk Launcher cannot be created through Wizard.

1700015

Failed to check the current time.

1700016

Compression failed.

1700017

Failed to cancel compression.

1700018

Failed to create EMM Message.

1700019

Failed to transfer HTTP Response.

Provision

1001

There is no Public Key on the server.

mdm_ provision.log

1002

Error in server GetPublicKey Runtime.

1003

There is no device information on the server.

1004

There is no device registered to the server.

1005

The device has been Disconnected.

1008

Error in server provision runtime

1009

There is no Private Key on the server.

1011

The status of the server does not allow initProvision.

1018

There is no device matching for InitProvision.

1019

A device has already been provisioned on the server.

1021

Error in server InitProvision Runtime.

1022

User ID cannot be found.

1023

Authentication failed due to inconsistent ID or password.

Provision

1024

Network communication error.

mdm_ provision.log

1025

The number of devices automatically registered has been exceeded.

1026

The value of the device ID is not valid.

1031

Failed to read license information.

1032

The device has been disconnected.

1033

The number of devices allowed to be registered for each user has been exceeded.

1034

The platform information transferred from the device does not match the platform information stored in the server.

1035

The device is not exclusively for Wi-Fi, but it does not have a Mac address and IMEI information.

1036

The device is exclusively for Wi-Fi and does not have serial number information.

1037

Mac address information is missing for a Windows device.

1038

ProvisionIdentifier is duplicated for the Windows device.

1039

When there is no device activated by the same ProvisionIdentifier in the general area when attempting Knox Provisioning.

1040

User information is not available during Knox provisioning.

1041

The KME devices do not match.