- Basics
- About Knox
- Knox licenses
- Knox white paper
- Sign up for Samsung Knox
- Latest release notes
- General Knox FAQ
- General Knox KBAs
- Submit a support ticket
- User Acceptance Testing
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Create a new profile
- Assign profiles to groups and organizations
- Enroll devices
- Shared Android device quickstart
- Non-shared Android device enrollment quickstart
- Android Management API device enrollment quickstart
- Apple User Enrollment quickstart
- View device information
- Apply profiles to organizations
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Knox Guard REST API
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Add an administrator
Before you can configure and monitor devices, groups, and other items using the KM console, you must create at least one admin account on the KM console. These admin accounts are used by IT admins in an organization to manage their devices and other users.
In cases where additional IT admins are necessary, the existing IT admins can sign in to KM using their Samsung SSO credentials and invite other secondary KM admins — such as super admins, sub-admins, service admins, or read-only admins — using an email invite. This functionality is similar to the Knox Admin Portal's process to invite users.
Add an admin
To add an admin account:
- Go to Setting > Administrator.
- On the Administrator page, click Add.
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On the Add Administrator page, enter the following information:
-
Event Type — Select how to add an admin:
- New — Create a new admin account.
- EMM User — Select a user from the previously added users to promote to an admin.
- Admin ID — Enter an ID for the admin.
- Admin Name — Enter the admin name.
- Email — Enter the admin's email address.
- Mobile Number — Enter the mobile phone number of the admin.
- Role — Select the admin's role.
- Menu — Select which menus in the KM console the admin can access. Read-only admins have irrevocable read-only access to all of these menus except the Report menu. The menus are:
-
Organization — Specify which actions the admin can perform on the Organization page:
- Super — Gives the admin full access to all organization functions, equivalent to that of a super admin.
- Manage (Add, Modify, and Delete) — Allows the admin to add, modify, and delete organizations.
- Do not Manage (Add, Modify, and Delete) — Gives the admin read-only access to the page.
- Read Only Including Other Menus — Gives the admin read-only access to the Organization, Device, User, Sync Service, and Dashboard pages.
- Application
- Profile
- Certificate
- Audit
- Service Desk — The admin can only access the KM console through mobile login.
- Security Code in the Device — Select to restrict a sub-admin's access to the security codes of a device. By default, all admins can view the Unlock Code, Unenrollment Code, and Exit Kiosk Code on the Device Details page.
-
Service Type (service admin only) — Select which device commands the service admin is allowed to use:
- Allow All Device Command — Allows the service admin to use all device commands.
- Selected Device Command Only — Allows the service admin to use only certain device commands as defined by the Device Command setting.
-
Device Command (service admin only) — Select which device commands the service admin can use:
- Apply Latest Profiles
- Lock/Unlock Device
- Reset Screen Password
- Factory Reset
- Push notification
- Unenroll & Force Unenroll Device
- Delete App Data
- Delete Unenrolled Device
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- Click Save (new admins) or Invite (Samsung accounts). Then click OK.
- If the email address entered on this page is correct, the secondary IT admin receives an email notification. When the email recipient clicks this link, the Verify your Samsung Account details page opens where they can verify their Samsung Account details.
- The secondary admin then enters the appropriate details to create their new Samsung Account.
- Upon successful completion of the account creation process, the Knox Admin Portal opens to show all relevant Knox cloud services in a single unified portal.
Change an admin password (super admins)
Super admins can change their account passwords and the passwords of sub-admin accounts.
To change a password:
- Go to Setting > Administrator.
- On the Administrator page, click the check box for an admin you want to change the password for, and then click Change Password.
- On the Change Password screen, enter a new password.
- Click Save.
Change an admin password (sub-admins)
The super admin sets the initial password for all users. Sub-admins must ask the super admin for an initial password for their first login. After the initial login, the Change Password screen opens, allowing sub-admins to change the password.