Menu

Add an administrator

To add an administrator account, complete the following steps:

1. Navigate to Setting > Administrator.

2. On the “Administrator” page, click Add.

3. On the “Add Administrator” page, enter the following information:

  • Event Type: Select how to add an administrator.
    • New: Create a new administrator account.
    • EMM User: Select a user from among the previously added users to be an administrator.
  • Admin ID: Enter the administrator ID.
  • Admin Name: Enter the administrator name.
  • Email: Enter the administrator’s email address.
  • Mobile Number: Enter the mobile phone number of the administrator.
  • Type: Select the administrator type.
  • Menu: Select the administration rights to give to the administrator.
  • Service Type: Select which device commands service administrators are allowed to use.
    • Allow All Device Command: Allows service administrators to use all device commands.
    • Selected Device Command Only: Allows service administrators to use only selected device commands.
  • Device Command: Select a device command to allow for service administrators.

4. Click Save.

Changing passwords (super administrators)

Super administrators can change their account passwords and the passwords of sub-administrator accounts.

To change passwords, complete the following steps:

1. Navigate to Setting > Administrator.

2. On the "Administrator" page, click the checkbox for an administrator you want to change the password of, and then click Change Password.

3. In the “Change Password” window, enter a new password.

4. Click Save.

Changing passwords (sub-administrators)

The initial password is designated by the super administrator. Sub-administrators must ask the super administrator for an initial password for their first login. After the initial login, the “Change Password” window will appear, allowing sub-administrators to change the password.