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Add an administrator

Before you can configure and monitor devices, groups, and other items using the KM console, you must create at least one administrator account on the KM console. These administrator accounts are used by IT admins in an organization to manage their devices and other users.

In cases where additional IT admins are necessary, the existing IT admins can log in to KM using their Samsung SSO credentials and invite other secondary KM admins—such as super admins, sub-admins, service admins, or read-only admins—using an email invite. This functionality is similar to the Knox Admin Portal's process to invite users.

Add an administrator

To add an administrator account:

  1. Go to Setting > Administrator.
  2. On the Administrator page, click Add.
  3. On the Add Administrator page, enter the following information:
    • Event Type — Select how to add an administrator.
      • New — Create a new administrator account.
      • EMM User — Select a user from among the previously added users to be an administrator.
    • Admin ID — Enter the administrator ID.
    • Admin Name — Enter the administrator name.
    • Email — Enter the administrator's email address.
    • Mobile Number — Enter the mobile phone number of the administrator.
    • Type — Select the administrator type.
    • Menu — Select the administration rights to give to the administrator.
    • Service Type — Select which device commands service administrators are allowed to use.
      • Allow All Device Command — Allows service administrators to use all device commands.
      • Selected Device Command Only — Allows service administrators to use only selected device commands.
    • Device Command — Select a device command to allow for service administrators. The available commands are:
      • Apply Latest Profiles
      • Lock/Unlock Device
      • Reset Screen Password
      • Factory Reset
      • Push notification
      • Unenroll & Force Unenroll Device
      • Delete App Data
      • Delete Unenrolled Device
  4. Click Invite. When prompted, click OK.
  5. If the email address entered on this page is correct, the secondary IT admin receives an email notification. When the email recipient clicks this link, the Verify your Samsung Account details page opens where they can verify their Samsung Account details.
  6. The secondary admin then enters the appropriate details to create their new Samsung Account.
  7. Upon successful completion of the account creation process, the Knox Admin Portal opens to show all relevant Knox cloud services in a single unified portal.

Change an admin password (super admins)

Super admins can change their account passwords and the passwords of sub-admin accounts.

To change a password:

  1. Go to Setting > Administrator.
  2. On the Administrator page, click the check box for an admin you want to change the password for, and then click Change Password.
  3. On the Change Password screen, enter a new password.
  4. Click Save.

Change an admin password (sub-admins)

The super admin sets the initial password for all users. Sub-admins must ask the super admin for an initial password for their first login. After the initial login, the Change Password screen opens, allowing sub-admins to change the password.

NOTE — In accordance with each country or region's privacy policies, ensure that you notify the admin or obtain consent before registering them as users in the KM console.