- *BASICS*
- The Knox Ecosystem
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- White paper
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Knox Configure
- Mobile
- Wearables
- Shared Device
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Manage
- Introduction
- How-to videos
- Get started
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- White paper
- Knox E-FOTA One
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Migrate from Knox E-FOTA Advanced to Knox E-FOTA One
- Knox E-FOTA Advanced
- Knox E-FOTA on MDM
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Add an administrator
To add an administrator account, complete the following steps:
1. Navigate to Setting > Administrator.
2. On the “Administrator” page, click Add.
3. On the “Add Administrator” page, enter the following information:
- Event Type—Select how to add an administrator.
- New—Create a new administrator account.
- EMM User—Select a user from among the previously added users to be an administrator.
- Admin ID—Enter the administrator ID.
- Admin Name—Enter the administrator name.
- Email—Enter the administrator’s email address.
- Mobile Number—Enter the mobile phone number of the administrator.
- Type—Select the administrator type.
- Menu—Select the administration rights to give to the administrator.
- Service Type—Select which device commands service administrators are allowed to use.
- Allow All Device Command—Allows service administrators to use all device commands.
- Selected Device Command Only—Allows service administrators to use only selected device commands.
- Device Command—Select a device command to allow for service administrators.
4. Click Save.
Changing passwords (super administrators)
Super administrators can change their account passwords and the passwords of sub-administrator accounts.
To change passwords, complete the following steps:
1. Navigate to Setting > Administrator.
2. On the "Administrator" page, click the checkbox for an administrator you want to change the password of, and then click Change Password.
3. In the “Change Password” window, enter a new password.
4. Click Save.
Changing passwords (sub-administrators)
The initial password is designated by the super administrator. Sub-administrators must ask the super administrator for an initial password for their first login. After the initial login, the “Change Password” window will appear, allowing sub-administrators to change the password.