Add an administrator

Before you can configure and monitor devices, groups, and other items using the KM console, you must create at least one admin account on the KM console. These admin accounts are used by IT admins in an organization to manage their devices and other users.

In cases where additional IT admins are necessary, the existing IT admins can sign in to KM using their Samsung SSO credentials and invite other secondary KM admins — such as super admins, sub-admins, service admins, or read-only admins — using an email invite. This functionality is similar to the Knox Admin Portal's process to invite users.

Add an admin

To add an admin account:

  1. Go to Setting > Administrator.
  2. On the Administrator page, click Add.
  3. On the Add Administrator page, enter the following information:

    • Event Type — Select how to add an admin:

      • New — Create a new admin account.
      • EMM User — Select a user from the previously added users to promote to an admin.
    • Admin ID — Enter an ID for the admin.
    • Admin Name — Enter the admin name.
    • Email — Enter the admin's email address.
    • Mobile Number — Enter the mobile phone number of the admin.
    • Role — Select the admin's role.
    • Menu — Select which menus in the KM console the admin can access. Read-only admins have irrevocable read-only access to all of these menus except the Report menu. The menus are:
      • Organization — Specify which actions the admin can perform on the Organization page:

        • Super — Gives the admin full access to all organization functions, equivalent to that of a super admin.
        • Manage (Add, Modify, and Delete) — Allows the admin to add, modify, and delete organizations.
        • Do not Manage (Add, Modify, and Delete) — Gives the admin read-only access to the page.
        • Read Only Including Other Menus — Gives the admin read-only access to the Organization, Device, User, Sync Service, and Dashboard pages.
      • Application
      • Profile
      • Certificate
      • Audit
      • Service Desk — The admin can only access the KM console through mobile login.
      • Security Code in the Device — Select to restrict a sub-admin's access to the security codes of a device. By default, all admins can view the Unlock Code, Unenrollment Code, and Exit Kiosk Code on the Device Details page.
    • Service Type (service admin only) — Select which device commands the service admin is allowed to use:

      • Allow All Device Command — Allows the service admin to use all device commands.
      • Selected Device Command Only — Allows the service admin to use only certain device commands as defined by the Device Command setting.
    • Device Command (service admin only) — Select which device commands the service admin can use:

      • Apply Latest Profiles
      • Lock/Unlock Device
      • Reset Screen Password
      • Factory Reset
      • Push notification
      • Unenroll & Force Unenroll Device
      • Delete App Data
      • Delete Unenrolled Device
  4. Click Save (new admins) or Invite (Samsung accounts). Then click OK.
  5. If the email address entered on this page is correct, the secondary IT admin receives an email notification. When the email recipient clicks this link, the Verify your Samsung Account details page opens where they can verify their Samsung Account details.
  6. The secondary admin then enters the appropriate details to create their new Samsung Account.
  7. Upon successful completion of the account creation process, the Knox Admin Portal opens to show all relevant Knox cloud services in a single unified portal.

Change an admin password (super admins)

Super admins can change their account passwords and the passwords of sub-admin accounts.

To change a password:

  1. Go to Setting > Administrator.
  2. On the Administrator page, click the check box for an admin you want to change the password for, and then click Change Password.
  3. On the Change Password screen, enter a new password.
  4. Click Save.

Change an admin password (sub-admins)

The super admin sets the initial password for all users. Sub-admins must ask the super admin for an initial password for their first login. After the initial login, the Change Password screen opens, allowing sub-admins to change the password.

NOTE — In accordance with each country or region's privacy policies, ensure that you notify the admin or obtain consent before registering them as users in the KM console.