View the directory connector status

Go to Advanced > Directory Integration > Directory Service to view all the directory connector status information on the Directory Service page.

To view the detailed information of a specific directory server, click the service ID of the specific directory connector on the list.

Switching to a sync service

Sync services are a suitable replacement for all directory functionality. For information about working with the service, see Manage connections.

To switch to sync service from directory integration:

1. Add a sync service to your Knox Manage tenant. You can skip this step if it is already added. For information, see Connect to AD/LDAP and Connect to Microsoft Entra ID.

2. In the Knox Manage console, go to Setting > Configuration > Basic Configuration > Authentication.

   • Select Automatic as the User Authentication Settings.
   • In the Authenticator field, select GlobalLdapServiceAuthenticator.

3. On the Set Policy page, update the User Information Input Method and User Certificate Input Method fields as follows:

   Android Enterprise platform

   Policy group	Field values
   Wi-Fi	Security Type — 802.1xEAP User Information Input Method — Connector Interworking User Certificate Input Method — Connector Interworking
   Certificate	User Certificate Input Method — Connector Interworking

   Android Management API platform

   Policy group	Field values
   Wi-Fi	Security Type — 802.1xEAP User Information Input Method — Connector Interworking

   Android Legacy platform

   Policy group	Field values
   Wi-Fi	Security Type — 802.1xEAP User Information Input Method — Connector Interworking User Certificate Input Method — Connector Interworking
   Exchange	User Information Input Method — Connector Interworking User Certificate Input Method — Connector Interworking
   Knox VPN	User Information Input Method — Connector Interworking User Certificate Input Method — Connector Interworking
   VPN	User Information Input Method — Connector Interworking
   Certificate	User Certificate Input Method — Connector Interworking

   Knox Workspace

   Policy group	Field values
   Exchange ActiveSync	User Information Input Method — Connector Interworking User Certificate Input Method — Connector Interworking
   Email Account	User Information Input Method — Connector Interworking
   Knox VPN	Authentication Method — Certificate-based Authentication User Information Input Method — Connector Interworking User Certificate Input Method — Connector Interworking
   	Authentication Method — CAC-based Authentication User Information Input Method — Connector Interworking User Certificate Input Method — Connector Interworking
   Certificate	User Certificate Input Method — Connector Interworking

   iOS and iPadOS platforms

   Policy group	Field values
   Wi-Fi	Security Type — Enterprise Wep > Authentication Tap User Information Input Method — Connector Interworking User Certificate Input Method — Connector Interworking
   	Security Type — Enterprise WPA/WPA2 > Authentication Tap User Information Input Method — Connector Interworking User Certificate Input Method — Connector Interworking
   	Security Type — For all enterprises > Authentication Tap User Information Input Method — Connector Interworking

   Windows platform

   Policy group	Field values
   Exchange	User Certificate Input Method — Connector Interworking

4. Go to Advanced > Directory Integration > Directory Service and delete all services listed on the Directory Service page.