- *BASICS*
- The Knox Ecosystem
- Samsung Knox Portal
- Knox Licenses
- *FOR IT ADMINS*
- Knox Suite
- Knox Platform for Enterprise
- White paper
- Admin Guide
- Knox Service Plugin
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- Knox Manage
- Introduction
- Release Notes
- Getting Started
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Knox E-FOTA
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
When technical support is necessary, you can allow technical support administrators to control the Admin Portal. By activating technical support and setting the activation period, technical support administrators can access the Admin Portal through the TMS admin portal and provide technical support.
To activate technical support administrators, complete the following steps:
1. On the header, click 
next to the account ID.
2. Click Technical Support.
3. On the "Technical Support" window, click Activate Technical Support and set the access period.
- The start date of the access period is automatically set to the current date and can be modified.
4. Click Save.
5. In the “Save” window, click OK.
