Activate administrator accounts

When administrators do not sign in to the KM admin portal for a long time, their accounts become inactive. If inactive accounts are used to attempt to sign in to Knox Manage, a message notifying that the account is locked is shown and the login attempt fails. The only way to reactivate these accounts is to send a request to super administrator, who can login to the KM admin portal and reactivate inactive accounts.

To activate administrator accounts, complete the following steps:

  1. Navigate to Setting > Administrator.
  2. On the Administrator page, click to select the check box for an administrator you want to activate, and then click Change Status. The Change Status screen opens.
  3. When prompted, click OK to change the administrator's status to active.
    NOTE—You can also deactivate an active administrator in the same way. Select the check box for the administrator you want to deactivate, and click Change StatusOK.