The available device commands vary depending on device manage type.


Device command


Lock Device

Locks the device. IT admins can now use special characters—with the exception of \, ", [, and ]—in the messages that show on locked device screens.

Reboot Device Restarts the device 5 minutes after this device command is sent. After the restart, the end user must enter their user credentials to use the device.

Factory Reset

Performs factory reset and changes the device status to Unenrolled.

Knox Manage

Device command


Push Notification

Sends an emergency message to the device.

The message icon is shown on the status bar of the device. In the “Push Notification” window, enter the title and content of the message.

Unenroll Device

Unenrolls a selected device on the device list.

Update User Information

Updates the device user information such as the user activation status/username/user settings (Secure Browser website URL information, bookmark information) and license information.

If the user is logged out from the enrolled device, you can send this device command to enable the user to log in to Knox Manage automatically.

Lock Screen of Knox Manage agent

Locks the Knox Manage agent.

When the application is locked, the users have to enter the screen lock password which was configured during installation. If a user forgets the password of Knox Manage agent screen lock, you can send the Delete Account command and make the user logged out from the Knox Manage agent. Then, the user can set the password again upon login.

Unlock Knox Manage agent

Unlocks the Knox Manage agent.

Delete account

Deletes the account registered in the Knox Manage agent.

Device Info.

Device command Description

Collect current location

Shows the current location of the device.

To view the location of a device after sending a device command, navigate to Device, click the check box for the device, and then click Check Location.

Sync Device Information

Updates the inventory and application information on the device.

To view the updated information after sending the device command, navigate to Device, click a device name or tag, and view the information on the “Device Detail” page.

Sync Installed App List

Updates the information of installed applications.

To view the list of installed applications after sending a device command, navigate to Device, click a device name or tag, and click the “Application” tab.