- *BASICS*
- The Knox Ecosystem
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- White paper
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Knox Configure
- Mobile
- Wearables
- Shared Device
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Manage
- Introduction
- How-to videos
- Get started
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- White paper
- Knox E-FOTA One
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Migrate from Knox E-FOTA Advanced to Knox E-FOTA One
- Knox E-FOTA Advanced
- Knox E-FOTA on MDM
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Manage devices on Mobile Admin
Manage the devices enrolled in Knox Manage with Mobile Admin. You can view device information including the device activation type and device status. You can also control devices by sending device commands or messages.
Using Mobile Admin device menu
Navigate to > Devices to view all the Knox Manage enrolled devices. To view detailed information of a specific device, tap the device name of a specific device on the list.
You can also perform the following actions on this screen.
Icon | Description |
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Send a device command to the activated devices. |
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Search for a specific device for the entered device ID in the search window. To close the search window, re-tap the icon. |
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Rearrange the device list by the date of occurrence or in ascending/descending order. |
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Filter the device list by the current device account status. |
Viewing device activation types on Mobile Admin
Navigate to > Devices to view the device activation type at the right corner of the device list. The activation type for Android Legacy devices is not displayed.
The device activation types on the device list are as follows:
- Knox Workspace: Android Legacy devices using Knox Workspace
- Fully Managed: Android Enterprise devices activated as a Fully Managed type. For more information, see Enrolling Android Enterprise (AE) devices.
- Fully Managed with Work Profile: Android Enterprise devices activated as a Fully Managed with Work Profile type. For more information, see Enrolling Android Enterprise (AE) devices.
- Work Profile: Android Enterprise devices activated as a Work Profile type. For more information, see Enrolling Android Enterprise (AE) devices.
- DEP: iOS devices activated through DEP. For more information, see Using the Apple Device Enrollment Program (iOS devices only).
Viewing device status on Mobile Admin
Navigate to > Devices to view the current status of a device on the device list. The statuses are displayed as an icon.
The device statuses on the device list are as follows:
Icon |
Description |
---|---|
|
The device is enrolled but Knox Manage is not activated. |
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The device is registered as activated in Knox Manage. |
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The device cannot be controlled through Knox Manage. You can unenroll the device according to the device communication status. |
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The device has exceeded the set Keepalive interval, or the system blocked a Knox Manage app installed on a device that has been factory reset. |
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The device cannot be controlled by administrators due to the expiration of the license validity period.
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Sending device commands on Mobile Admin
Control the device by sending device commands from the Mobile Admin. Depending on the device activation type, you can select different areas to send device commands to. Device commands can only be sent to activated devices.
- For more information on the Android Enterprise device commands, see List of device commands: Android Enterprise.
- For more information on the Android Legacy device commands, see List of device commands: Android Legacy/Knox Workspace.
- For more information on the iOS device commands, see List of device commands: iOS.
- For more information on the Windows device commands, see List of device commands: Windows.
To send device commands on Mobile Admin, complete the following steps:
1. Navigate > Devices.
2. On the “Devices” screen, tap the checkbox next to the device you want to control from the device list.
- You can also tap
to open the search window and enter a mobile ID you want to control.
3. Tap at the right corner of the device list.
-
is enabled for activated devices only.
4. In the “Device Command” pop-up, tap the device command you want to send.
- Select an area to send a device command depending on the device activation type.
5. Tap OK.
Sending messages on Mobile Admin
Send a text message to the device using Mobile Admin.
To send a message on Mobile Admin, complete the following steps:
1. Navigate to > Devices.
2. On the “Devices” screen, tap the checkbox next to the device you want to send a message to.
- You can also tap
to open the search window and enter a mobile ID you want to send a message to.
3. Tap at the right corner of the device list.
-
is enabled for activated devices only.
4. In the “Device Command” pop-up, tap Send message.
5. On the “Send message” screen, enter the following information:
- Title: Enter the title of the message to be sent.
- Content: Enter the message to be sent.
6. Tap OK.