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Manage devices on Mobile Admin

Manage the devices enrolled in Knox Manage with Mobile Admin. You can view device information including the device activation type and device status. You can also control devices by sending device commands or messages.

Using Mobile Admin device menu

Navigate to > Devices to view all the Knox Manage enrolled devices. To view detailed information of a specific device, tap the device name of a specific device on the list.

You can also perform the following actions on this screen.

Icon Description
Device Command Send a device command to the activated devices.
Search Search for a specific device for the entered device ID in the search window. To close the search window, re-tap the icon.
Sort Rearrange the device list by the date of occurrence or in ascending/descending order.
Filter Filter the device list by the current device account status.

Viewing device activation types on Mobile Admin

Navigate to > Devices to view the device activation type at the right corner of the device list. The activation type for Android Legacy devices is not displayed.

The device activation types on the device list are as follows:

Viewing device status on Mobile Admin

Navigate to > Devices to view the current status of a device on the device list. The statuses are displayed as an icon.

The device statuses on the device list are as follows:

Icon

Description

Provisioning

The device is enrolled but Knox Manage is not activated.

Activated

The device is registered as activated in Knox Manage.

Deactivated

The device cannot be controlled through Knox Manage. You can unenroll the device according to the device communication status.

Blocked by System

The device has exceeded the set Keepalive interval, or the system blocked a Knox Manage app installed on a device that has been factory reset.

Expired

The device cannot be controlled by administrators due to the expiration of the license validity period.

  • You can change the status to Unenrolled.
  • The status automatically changes to Enrolled upon license update. For more information, see Renewing an expired license.

Sending device commands on Mobile Admin

Control the device by sending device commands from the Mobile Admin. Depending on the device activation type, you can select different areas to send device commands to. Device commands can only be sent to activated devices.

To send device commands on Mobile Admin, complete the following steps:

1. Navigate > Devices.

2. On the “Devices” screen, tap the checkbox next to the device you want to control from the device list.

  • You can also tap to open the search window and enter a mobile ID you want to control.

3. Tap at the right corner of the device list.

  • is enabled for activated devices only.

4. In the “Device Command” pop-up, tap the device command you want to send.

  • Select an area to send a device command depending on the device activation type.

5. Tap OK.

Sending messages on Mobile Admin

Send a text message to the device using Mobile Admin.

To send a message on Mobile Admin, complete the following steps:

1. Navigate to > Devices.

2. On the “Devices” screen, tap the checkbox next to the device you want to send a message to.

  • You can also tap to open the search window and enter a mobile ID you want to send a message to.

3. Tap at the right corner of the device list.

  • is enabled for activated devices only.

4. In the “Device Command” pop-up, tap Send message.

5. On the “Send message” screen, enter the following information:

  • Title: Enter the title of the message to be sent.
  • Content: Enter the message to be sent.

6. Tap OK.