- Basics
- About Knox
- Knox licenses
- Knox white paper
- Sign up for Samsung Knox
- Latest release notes
- General Knox FAQ
- General Knox KBAs
- Submit a support ticket
- User Acceptance Testing
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Create a new profile
- Assign profiles to groups and organizations
- Enroll devices
- Shared Android device quickstart
- Non-shared Android device enrollment quickstart
- Android Management API device enrollment quickstart
- Apple User Enrollment quickstart
- View device information
- Apply profiles to organizations
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Open API reference
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Manage devices on Mobile Admin
Manage the devices enrolled in Knox Manage with Mobile Admin. You can view device information including the device activation type and device status. You can also control devices by sending device commands or messages.
Using Mobile Admin device menu
Navigate to > Devices to view a list of all enrolled devices. To view detailed information of a specific device, tap the device name.
From the device menu, you can see the following device information:
- Device Status (Provisioning, Enrolled, Unenrolled, Expired, or Disconnected)
- Device Name
- Device OS Type
- User ID
- Device Activation Type

You can also perform the following actions on this screen.
Icon | Description |
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Select the device(s) and send a device command to the activated devices. |
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Search for a specific device for the entered device name in the search window. To close the search window, re-tap the icon. |
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Rearrange the device list by the date of occurrence or in ascending/descending order. |
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Filter the device list by the current device account status. |
Device activation types on Mobile Admin
The device activation types on the device list are as follows:
- Knox Workspace—Android Legacy devices using Knox Workspace
- Fully Managed — Android Enterprise devices activated as a Fully Managed type. For more information, see Enroll Android Enterprise devices.
- Fully Managed with Work Profile — Android Enterprise devices activated as a Fully Managed with Work Profile type. For more information, see Enroll Android Enterprise devices.
- Work Profile — Android Enterprise devices activated as a Work Profile type. For more information, see Enroll Android Enterprise devices.
- ADE—iOS devices enrolled through Automated Device Enrollment. For more information, see Automated Device Enrollment quickstart.
Device statuses on Mobile Admin
The device statuses on the device list are as follows:
Icon |
Description |
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The device is enrolled but Knox Manage is not activated. |
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The device is registered as activated in Knox Manage. |
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The device cannot be controlled through Knox Manage. You can unenroll the device according to the device communication status. |
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The device has exceeded the set Keepalive interval, or the system blocked a Knox Manage app installed on a device that has been factory reset. |
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The device cannot be controlled by administrators due to the expiration of the license validity period.
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Sending device commands on Mobile Admin
Control the device by sending device commands from the Mobile Admin. Depending on the device activation type, you can select different areas to send device commands to. Device commands can only be sent to activated devices.
- For more information on the Android Enterprise device commands, see List of device commands: Android Enterprise.
- For more information on the Android Legacy device commands, see List of device commands: Android Legacy/Knox Workspace.
- For more information on the iOS device commands, see List of device commands: iOS.
- For more information on the Windows device commands, see List of device commands: Windows.