- Basics
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Knox Guard (KG) is a cloud based service which enables you to guard your device enterprise assets or payment plans from fraud and theft.
With Knox Guard, you can remotely manage, message, and, if necessary, lock Samsung devices to reduce your organization's financial risk, device black market sales, and overdue subscriber payments.
Audience
This document is intended for:
- IT Admins — Learn how to manage and secure devices with Knox Guard.
Try the solution
Guard your enterprise device assets by tracking payments, remote device management, and lock Samsung devices to reduce financial risks.
START TUTORIALAbout Knox Guard
Knox Guard is a new cloud-based service enabling administrators supporting carriers, banks, and retailers to remotely manage, message, and, if necessary, lock Samsung devices to reduce an organization's financial risk, device black market sales and overdue subscriber payments. Mobile device carriers can utilize Knox Guard to securely monitor device subscription payments, notify delinquent customers of their overdue subscription status, and lock devices either individually or in bulk until delinquent subscription payments are made and the devices unlocked.
Knox Guard supports Samsung mobile devices running Knox version 2.7.1 or higher.
Key Knox Guard features include:
- Notifications - Notifications can be sent from Knox Guard to selected devices. Once received, the device user has the option to clear the notification.
- Blink reminders - Blinking, non-dismissible, payment reminder messages can be remotely sent to delinquent devices in real-time until their payment status has been restored to good standing.
- Device lock/unlock capability - Knox Guard can lockdown an end user's device as a last resort payment recovery option. Once locked, the device's USB, Bluetooth, NFC, FOTA, factory reset and binary flashing capabilities are restricted. Once the user's payment subscription has been restored to good standing, the device can be unlocked and functionality restored.
- Delete devices - Permanently remove a device from Knox Guard when in a rejected or payment complete state. Devices can also be removed during the 'Completing' state.
- Manage resellers - Register approved resellers so Samsung can verify their device ownership and assist in preventing erroneous enrollments.
- Manage administrators & Roles - Create Knox Guard administrator accounts as new admin accounts and their permissions and roles require, or revise the account privileges of an existing administrator.
- Manage policies - Set default enrollment settings, notifications, blink reminders, device lock and EULA values that can be applied to all devices managed by Knox Guard.
The Knox Guard console does not support these special characters (# / $ * % ^ & \ ( ) + ? { } [ ]). Ensure they are not utilized when inputting characters in Knox Guard.