Knox Guard

Knox Guard (KG) is a cloud based service which enables you to guard your device enterprise assets or payment plans from fraud and theft.

With Knox Guard, you can remotely manage, message, and, if necessary, lock Samsung devices to reduce your organization's financial risk, device black market sales, and overdue subscriber payments.


This document is intended for:

  • IT Admins — Learn how to manage and secure devices with Knox Guard.

Try the solution

Guard your enterprise device assets by tracking payments, remote device management, and lock Samsung devices to reduce financial risks.


About Knox Guard

Knox Guard is a new cloud-based service enabling administrators supporting carriers, banks, and retailers to remotely manage, message, and, if necessary, lock Samsung devices to reduce an organization's financial risk, device black market sales and overdue subscriber payments. Mobile device carriers can utilize Knox Guard to securely monitor device subscription payments, notify delinquent customers of their overdue subscription status, and lock devices either individually or in bulk until delinquent subscription payments are made and the devices unlocked.

Knox Guard supports Samsung mobile devices running Knox version 2.7.1 or higher.

Key Knox Guard features include:

  • Notifications - Notifications can be sent from Knox Guard to selected devices. Once received, the device user has the option to clear the notification.
  • Blink reminders - Blinking, non-dismissible, payment reminder messages can be remotely sent to delinquent devices in real-time until their payment status has been restored to good standing.
  • Device lock/unlock capability - Knox Guard can lockdown an end user's device as a last resort payment recovery option. Once locked, the device's USB, Bluetooth, NFC, FOTA, factory reset and binary flashing capabilities are restricted. Once the user's payment subscription has been restored to good standing, the device can be unlocked and functionality restored.
  • Delete devices - Permanently remove a device from Knox Guard when in a rejected or payment complete state. Devices can also be removed during the 'Completing' state.
  • Manage resellers - Register approved resellers so Samsung can verify their device ownership and assist in preventing erroneous enrollments.
  • Manage administrators & Roles - Create Knox Guard administrator accounts as new admin accounts and their permissions and roles require, or revise the account privileges of an existing administrator.
  • Manage policies - Set default enrollment settings, notifications, blink reminders, device lock and EULA values that can be applied to all devices managed by Knox Guard.
NOTE - To review a device's status flow once accepted into the Knox Guard console, go to: Knox Guard status flow.

The Knox Guard console does not support these special characters (# / $ * % ^ & \ ( ) + ? { } [ ]). Ensure they are not utilized when inputting characters in Knox Guard.