- Basics
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Start and stop blinking reminder
Knox Guard devices that are overdue, but not necessarily delinquent, in their payment status can be sent both reminder notifications and escalated blinking reminders directly to the user device. Notification options can be customized with escalating severity as needed.
Start blink reminder
When an overdue payment notification fails to result in a prompt payment, a blinking payment reminder can also be sent to the device as an escalated payment reminder.
To start the blink reminder for selected devices:
- Select specific overdue device checkboxes from the left-hand side of the Devices screen to send blinking reminders.
- Invoke the ACTIONS drop-down menu from the top, right-hand side, of the Devices screen and select Manage policy > Start blinking reminder.
- Set the periodic blink reminder Period from 3 seconds (minimum) to 24 hours (maximum). The default is period is 300 seconds.
- Enter a 200 character maximum Message device users receive about their delinquent subscription payment status and the blink reminders. If needed, include a properly formatted URL (http://www...). When the device user taps the URL hyperlink, it opens a relevant Web page within the device browser. The URL is optional, but could be of assistance to subscribers who want to make device payment queries as seamless as possible.
- Enter the Phone number of the contact managing the selected devices subscription payment. Either a phone number or E-mail address is required as a contact resource. Special characters can be used if necessary for the phone number.
- Enter the E-mail address of the contact managing the selected devices subscription payment. Either a phone number or E-mail address is required as a contact resource.
- Refer to the Set limits for when the blinking reminder can be shown to users portion of the screen to define a period of time when blink reminders are not displayed to device users.
- Do not show everyday - Select this option to define a specific time period for disabling blink reminders at the same time, each day of the week.
- Do not show during the selected time period - Select this option to enable fields where specific days and times can be set for disabling blink reminders.
- Select START to initiate the blink reminder for the specified interval. A notification message displays on the top portion of the Devices screen stating the blink reminder message has been sent to one more selected devices.
- Blink reminders can be stopped for selected devices by selecting Stop Blinking reminder from the ACTIONS menu.
Start blink reminder in bulk
A standardized CSV template is available to read devices into the Knox Guard console using their IMEI. The maximum number of devices that can be bulk blink reminded is 10,000. A blink reminder can be stopped when the device users correctly enters the PIN on their device.
To send payment blink reminder messages in bulk:
- Select BULK ACTIONS from the lower, left-hand, side of the screen.
- Select the Download CSV template link from the top portion of the screen.
- Select the START BLINKING REMINDER portion of the Bulk actions screen and add the CSV file into the Start blinking reminder screen.
- Upload a list of pre-existing devices in either CSV, XLS or XLSX format to use as the recipients of the blink reminders.
- Define the 200 character maximum Message devices receive informing them of their delinquent payment status. If needed, include a properly formatted URL ( http://www...). When the device user taps the URL hyperlink, it opens a relevant Web page within the device browser. The URL is optional, but could be of assistance to subscribers who want to make device payment queries as seamless as possible.
- Set the blink reminder Period from 3 seconds (minimum) to 24 hours (maximum). The default is 300 seconds.
- Enter the Phone number of the contact managing the subscription payment. Either a phone number or E-mail address is required as a contact resource. Special characters can be used if necessary for the phone number.
- Enter the E-mail address of the contact managing the subscription payment. Either a phone number or E-mail address is required as a contact resource.
- Refer to the Set limits for when the blinking reminder can be shown to users portion of the screen to define a period of time when blink reminders are not displayed to device users.
- Do not show everyday - Select this option to define a specific time period for disabling blink reminders at the same time, each day of the week.
- Do not show during the selected time period - Select this option to enable fields where specific days and times can be set for disabling blink reminders.
- Select START to initiate the blink reminder for the specified interval. A notification message displays on the top portion of the Devices screen stating the blink reminder message has been started for the devices.
- Blink reminders can be stopped for selected devices by selecting Stop blinking reminder from the Devices screen ACTIONS menu or from the Bulk actions screen.
Stop blink reminder
To stop the blink reminders for selected devices:
- Select specific device checkboxes from the left-hand side of the Devices screen to stop blinking reminders.
- Invoke the ACTIONS drop-down menu from the top, right-hand side, of the Devices screen and select Manage policy > Stop blinking reminder.
- Select CONFIRM to stop the blink reminder for selected devices.
Stop blink reminder in bulk
A standardized CSV template is available to read devices into the Knox Guard console using their IMEI. The maximum number of devices that can stop receiving bulk blink reminders is 10,000. A blink reminder can be stopped when the device users correctly enters the PIN on their device.
To stop blink reminder messages in bulk:
- Select BULK ACTIONS from the lower, left-hand, side of the screen.
- Select the Download CSV template link from the top portion of the screen.
- Select the STOP BLINKING REMINDER portion of the Bulk actions screen and add the CSV file into the Stop blinking reminder screen.
- Select CONFIRM to stop the blink reminder on selected devices.