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Send relock timestamp

Knox Guard Manually sends a relock timestamp to the selected devices. Once that time is reached, devices will lock and display the customized message. Please note that you can also update the message without setting a new relock timestamp.

Send relock timestamp

NOTE - Notifications through this action are only available for PAYG customers.

To send a relock timestamp

  1. Select the device from the checkbox on the left-hand side of the Devices screen.
  2. Invoke the ACTIONS drop-down menu from the top right-hand side of the Devices screen and select Manage device > Send relock timestamp.
  3. Define the 350 character maximum Message devices receive informing them how to remedy their delinquent subscription and unlock their device.
  4. Set relock timestamp to schedule a date and time to lock the selected devices.
  5. Select CONFIRM to

Send relock timestamp in bulk

A standardized CSV template is available to read devices into the Knox Guard console using their IMEI. The maximum number of devices that can be locked in bulk is 10,000.

To lock devices in bulk:

  1. Select BULK ACTIONS from the lower, left-hand, side of the screen.
  2. Select the Download CSV template link from the top portion of the screen.
NOTE - As an additional bulk device lock option, an Excel file (.xls or .xlsx) can an be used if not wanting to use a CSV formatted file.
NOTE - If unsure of how to create a properly formatted CSV file for bulk device locks, select Instructions for all bulk actions from the bottom, left-hand, side of the Bulk actions screen.
  1. Select the SEND RELOCK TIMESTAMP portion of the Bulk actions screen and add the CSV file into the Send relock timestamp screen
  2. Define the 350 character maximum Message devices receive informing them how to remedy their delinquent subscription and unlock their device.
  3. Set relock timestamp to schedule a date and time to lock the devices.
  4. Select SEND to proceed with