- Basics
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Send notifications
Knox Guard can send notifications directly to devices. You can customize the notification and configure escalating notification severity, as needed.
Send notifications
To send custom notifications as payment reminders to specific devices:
- On the Devices page, select one or more devices.
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Click ACTIONS > Manage policy > Send notification.
- Select the Initially show notifications as a full-screen message on the user device(s) to make notifications display as full screen message before the message displays on the notification panel. Selecting this option makes notifications difficult to ignore. Optionally select the Preview full-screen message link to preview how the full-screen message displays on the user device.
- Enter the Phone number of the contact resource managing the subscription payment of the selected devices. Special characters like number signs (#), pluses (+), and asterisks (*) can be used if necessary.
- Refer to Notification 1, Notification 2, or Notification 3 and enter customized text for each notification with escalating notification urgency and severity as needed for each notification. If needed, include a properly formatted URL (http://www...). When the device user taps the URL hyperlink, it opens a relevant Web page within the device browser. The URL is optional, but could be of assistance to subscribers who want to make device payment queries as seamless as possible. There is a 500 character maximum per notification. Select the checkbox of the notification best suited for this current payment notification.
- Click SEND to deliver the notification. A status message on the Devices page confirms that the notification was sent.
Send notifications in bulk
To facilitate sending notifications in bulk, you can fill and upload a CSV, XLS, or XLSX file that selects target devices by their IMEI. The maximum number of devices that can be selected in bulk is 10,000.
To send notifications to devices in bulk:
- Select BULK ACTIONS from the lower, left-hand, side of the screen.
-
Select the Download CSV template link from the top portion of the screen.
NOTE — If you're unsure about how to create a properly formatted device spreadsheet for bulk notifications, click Instructions for all bulk actions on the Bulk actions page. -
Click SEND PAYMENT NOTIFICATION on the Bulk actions page, then add the device spreadsheet to the Send notification page.
- Click Initially show notifications as a full-screen message on the device to make notifications open as full-screen messages before they display on the status bar or notification drawer. Selecting this option makes notifications more visible and harder to miss. Click Preview full-screen message link to review how the full-screen message appears on the device.
- Enter the Phone number device users can call to make a payment and stop notifications. Special characters like number signs (#), pluses (+), and asterisks (*) can be used if necessary.
- If necessary, change the Notification 1, Notification 2, or Notification 3 message for this particular notification and its intended severity. If needed, include a link with a fully-formed URL (in other words, include the protocol https:// or http://). When the device user taps the link, it opens in the default web browser. The link is optional, but could be of assistance to subscribers who want to seamlessly enquire into their payments.
- Messages can be sent to device users individually or in bulk. Messages can be customized to display a different message per device.
- Click SEND to deliver an overdue payment notification to the selected devices. A status message on the Devices page confirms that the notifications are sent.