- Basics
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Reseller management
Refer to the Resellers screen to register Samsung-approved resellers so Samsung can verify their device ownership and assist in preventing erroneous enrollments. You can also edit reseller device approval preferences or delete a reseller from the list available in the Knox Guard console.
To manage resellers:
- Select Resellers from the left-hand navigation menu.
- Refer to the following to determine whether if reseller accounts require creation, edit or removal:
- RESELLER - Lists each available Knox Guard reseller as a link that can be selected to edit that reseller's device approval preference. For more information , go to: Edit reseller approval preferences.
- RESELLER ID - Lists each listed reseller's ID that was provided by the reseller when their Knox account was originally created.
- COUNTRY - Lists each existing reseller's country of origin and deployment support.
- DEVICE ACCEPTANCE - Displays whether each listed reseller must approve each Knox Guard upload individually or if device information uploaded by the listed reseller is automatically approved. To change upload permissions for a listed reseller, go to: Edit reseller approval preferences.
Edit reseller approval preferences
Existing resellers can be selected from the list of those available and their Knox Guard device acceptance privileges updated as needed for the deployments they support.
To update a reseller's device approval privileges:
- Refer to the Resellers screen and select the link of a listed reseller.
- Set the selected reseller's acceptance criteria:
- Automatically approve all uploads from this reseller - Device information from this reseller is automatically approved for each device upload and added to device inventory. If this option is not selected, devices must be manually accepted each time they are uploaded into Knox Guard.
- Select SAVE to update the reseller's approval privileges. The Reseller screen's Device upload approval column reflects the updated approval status.
Register a new reseller
If there is no usable reseller resources listed within the Resellers screen, consider creating a new reseller and privilege designation directly from the Knox Guard console.
- Select the REGISTER RESELLER button from the upper, right-hand side, of the Resellers screen.
-
Contact your carrier or reseller for their Reseller ID, and provide them your customer ID.
- Once the Reseller ID is obtained, enter it within the Enter Reseller ID field and select the LOOK UP button.
- Once the reseller has been found, select the newly enabled SUBMIT button.
- Set the new reseller's device acceptance.
- Automatically approve all uploads from this reseller - Device information from this reseller is automatically approved for each device upload and added to device inventory. If this option is not selected, devices must be manually accepted each time they are uploaded into Knox Guard.
- Select SAVE to save the newly added reseller resource and add them into the list of available resellers.
Delete an existing reseller
Consider deleting resellers from the Knox Guard console as they become obsolete and no longer represent a usable deployment resource.
To delete a reseller from Knox Guard:
- Select a listed reseller link from amongst those displayed within the Resellers screen.
- Select the DELETE button from the bottom of the reseller screen.
- Select DELETE when prompted to delete the listed reseller. The reseller will need to be added again to accept any new devices.