- Basics
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Lock and unlock devices
Knox Guard managed devices that are overdue, and delinquent, in their subscription payments, can be locked until the subscriber receives payment from the delinquent device user. When subscription payments bring the device back to good standing, the device can be unlocked and its full functionality restored to the user.
Lock devices
To lock a device:
- Select specific overdue device checkboxes from the left-hand side of the Devices screen.
- Invoke the ACTIONS drop-down menu from the top, right-hand side, of the Devices screen and select Manage device > Lock device.
- Define the 350 character maximum Message devices receive informing them how to remedy their delinquent subscription and unlock their device.
- Enter the Phone number of the subscriber contact managing the selected devices delinquent subscription. Either a phone number or E-mail address is required as a contact resource. Special characters can be used if necessary.
- Enter the E-mail address of the subscriber contact managing the selected devices delinquent subscription. Either a phone number or E-mail address is required as a contact resource.
- Refer to the Block incoming calls when device is locked checkbox to block incoming calls when the device is in any lock state (SIM Lock, Offline lock, etc.). Leave this option unselected to permit the receipt of incoming calls when the device is locked. Select Edit these options in the default lockscreen policy to configure this option and make available for default device assignment. For more information, go to: Lock screen.
- Select LOCK to proceed with locking the selected devices. A notification message displays on the top portion of the Devices screen stating the selected devices will be locked.
Lock devices in bulk
A standardized CSV template is available to read devices into the Knox Guard console using their IMEI. The maximum number of devices that can be locked in bulk is 10,000.
To lock devices in bulk:
- Select BULK ACTIONS from the lower, left-hand, side of the screen.
- Select the Download CSV template link from the top portion of the screen.
- Select the LOCK DEVICES portion of the Bulk actions screen and add the CSV file into the Lock devices screen.
- Define the 350 character maximum Message devices receive informing them how to remedy their delinquent subscription and unlock their device.
- Enter the Phone number of the contact managing the subscription payment for the locked device. Either a phone number or E-mail address is required as a contact resource. Special characters can be used if necessary.
- Enter the E-mail address of the contact managing the subscription payment for the locked device. Either a phone number or E-mail address is required as a contact resource.
- The Block incoming calls when device is locked checkbox lets an admin know if the device has been set in the Devices screen to block incoming calls when the device is in any lock state (SIM Lock, Offline lock, etc.). This option is un-selectable as a bulk action, but does display within the Bulk Configure Lock devices screen with a link to navigate to the default lockscreen policy screen where it can be selected as a default policy option.
- Select LOCK to proceed with the bulk device locks. A notification message displays on the top portion of the Devices screen stating the devices will be locked.
Unlock devices
When a user submits their delinquent payment their device can be unlocked. A device can be unlocked when the device user correctly enters the PIN on their device.
To unlock selected devices:
- Select specific locked device checkboxes from the left-hand side of the Devices screen to unlock.
- Invoke the Actions drop-down menu from the top, right-hand side, of the Devices screen and select Manage device > Unlock devices. An Unlock Selected Devices screen displays prompting whether you are sure you want to unlock the device, since the device user will be able to access all the data on the device. The user can set the notification for unlock device.
- Select CONFIRM to proceed with the device unlock. A notification message displays on the top portion of the Devices screen stating the devices will be unlocked.
Unlock devices in bulk
A standardized CSV template is available to read devices into the Knox Guard console using their IMEI. The maximum number of devices that can be bulk unlocked is 10,000.
To bulk unlock devices:
- Select BULK ACTIONS from the lower, left-hand, side of the screen.
- Select the Download CSV template link from the top portion of the screen.
- Select the UNLOCK DEVICES portion of the Bulk actions screen and add the CSV file into the Unlock devices screen.
- Select CONFIRM to unlock the selected devices and restore their functionality. A message displays on the top portion of the Devices screen stating the device unlock has started. The user can set the notification for unlock device.