- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- On-Premise
- Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS applications
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assigned Managed Google Play Public Web App
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQs
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Enable and Disable SIM control
Knox Guard devices in any state except 'rejected' state can be controlled for their SIM operation individually, collectively, or in bulk. The solution provides features like locking a device when needed, applying usability restrictions for voice, text and data usage, and applying International roaming restrictions.
For information on setting SIM control default values, go to: Manage defaults.
Enable SIM control
To control selected device SIMs:
- Select one or more device checkboxes from the left-hand side of the Devices screen.
- Invoke the ACTIONS drop-down menu from the top, right-hand side, of the Devices screen and select Manage policy > Enable SIM control.
-
Settings which are applied in 'Policies' will show here. To edit these settings, go to Policies > SIM CONTROL.
If the 'Lock device' checkbox is selected, 'Locked devices' messaging is shown. If voice calls, SMS/MMS/RCS, or data usage is disabled, 'Restricted actions notification' messaging is shown. This information is read-only; messaging must be edited within Policies.
Refer to the MCC and MNC fields to assess if a default Mobility Country Code (MCC) and Mobile Network Code (MNC) has been applied to uniquely identify the selected device’s mobile network carrier for SIM control restriction exclusion. Each mobile device carrier has their own unique MCC and MNC pair. To revise the default MCC/MNC code assignment, go to: Manage defaults.
- Hit the CONFIRM button to proceed with SIM control. A message displays near the top of the screen stating 'SIM control will be enabled on 1 device(s)'. This may take some time depending on the device's network.
- Once applied, a SIM control icon
is shown next to the device's Device ID. Devices can also be filtered for this setting from the drop-down. Clicking this icon will show a pop-up with all the SIM control policies applied to the respective device.
Disable SIM control
SIM control can be disabled with Knox Guard when needed as mobile device ownership is changed or a new subscription plan applied. SIM control can be disabled either individually, collectively, or in bulk.
- Invoke the ACTIONS drop-down menu from the top, right-hand side, of the Devices screen and select Manage device > Disable SIM control.
- The Disable SIM control screen prompts whether the selected device are to be rejected. Select CONFIRM to proceed. A notification message displays on the top portion of the Devices screen stating the selected device have their SIM control disabled.
Enable SIM control in bulk
A standardized CSV template is available to select devices in bulk using their IMEI. The maximum number of devices that can be selected in one CSV bulk upload is 10,000.
To bulk enable devices:
- Select BULK ACTIONS from the lower, left-hand, side of the screen.
- Select the Download CSV template link from the top portion of the screen.
- Select the ENABLE SIM CONTROL portion of the Bulk actions screen and add the properly formatted CSV file into the Enable SIM control screen.
- Select the CONFIRM button to accept the devices. A message displays near the top of the screen stating 'x' devices have been accepted and the activation of policies might take some time based on the device's network.
Disable SIM control in bulk
A standardized CSV template is available to select devices in bulk using their IMEI. The maximum number of devices that can be selected in one CSV bulk upload is 10,000.
To bulk enable devices:
- Select BULK ACTIONS from the lower, left-hand, side of the screen.
-
Select the Download CSV template link from the top portion of the screen.
- Select the DISABLE SIM CONTROL portion of the Bulk actions screen and add the properly formatted CSV file into the Disable SIM control screen.
- Select CONFIRM to proceed.