- Basics
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Device management
Devices
Use the Knox Guard Devices screen to check the device status and management of specific devices. Individual devices display as a link that can be selected when needed to review specific devices in greater detail.
Based on device compliance status and payment history, the ACTIONS drop-down menu can be invoked to accept or reject devices, start and stop overdue payment notifications, send device payment reminders, lock and unlock devices and complete subscription payments.
To review the status of Knox Guard managed devices:
- Select Devices from the left-hand navigation menu. Devices can be also located using a device's IMEI or approval ID within the Search function located on the top, left-hand side, of the screen. The approval ID search string can include these special characters (@, :, $, /, *, %, ^, &, \, (, ), +, ?, {}, [],).
A maximum of eight columns can be displayed within the Devices screen. Select columns by invoking the drop-down menu from the ellipsis (...) on the far right of the screen.
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Display options include Device ID, Model, Status, Approval ID, Last Seen, Service ends, Carrier, Uploaded, Accepted, Activated, Android version, Agent Version, and Modified.
NOTE - An App version display item is also available to devices with apps registered (uploaded) from the KG console. App version can be selected when App Installation is available for the listed tenant. However, the App version parameter is gated behind a feature flag and is only enabled by request. Please contact your Knox Guard administrator if wanting to enable the App version parameterNOTE - There is also a Last seen option that displays when a listed device was last detected by the Knox Guard server. However, the Last seen parameter is gated behind a feature flag and is only enabled by request. Please contact your Knox Guard administrator if wanting to enable the Last seen parameter.NOTE - The Relock timestamp column can be selected only if the Knox Guard account is a PAYG type.
- The Device ID column lists device IDs used as device identifiers within the Knox Guard console.
- Refer to the MODEL column to review the list of models populating the Knox Guard console. Optionally use the column's filter function to refine which device models display.
- Refer to the STATUS column to assess whether each listed device is Activating, Active, Completing, Locked, Locking, Complete, Pending, Rejected, has a Reminder On, Resetting..., Starting reminder, Stopping reminder, Unlocking or Exchanging.
- Refer to the APPROVAL ID column to review the ID assigned when the device was approved for Knox Guard management.
- Refer to LAST SEEN column to display when a device was last detected by the Knox Guard server.
- The SERVICE ENDS column lists the date when the listed device is no longer supported by Knox Guard under the terms of its license.
- Refer to the CARRIER column to review and filter or search for various device carriers supporting each listed device.
- Refer to UPLOADED column to check the upload status of the device.
- Refer to ACCEPTED column to check if the device has been accepted.
- Refer to ACTIVATED column to check if the device has been activated.
- Refer to the APP VERSION column to check apps installed with Knox Guard.
- Refer to the ANDROID VERSION column to assess whether each listed device is using a current or legacy version of Android.
- Refer to the AGENT VERSION column to assess the current agent version of the device.
- Refer to the MODIFIED column to assess when the status of each listed device IMEI/SN was refreshed.
- Refer to the RELOCK TIMESTAMP column to assess the time before the lock message appears for a device.
Device details
Each device's IMEI/SN appears as a link that can be selected to display the device information in greater detail: Status/Last seen, SUMMARY, RESELLER, LICENSE, POLICIES, NOTES.