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Default overdue notifications

Set default overdue notifications

Set the Knox Guard overdue notification message text and subscription payment contact information displayed to users receiving overdue notifications.

NOTE— For information on sending overdue notifications to selected user devices, go to: Overdue payment notifications and reminders.

To set Knox Guard default overdue notification settings:

  1. Select Policies from the navigation menu.
  2. Select DEFAULT OVERDUE NOTIFICATIONS from the MESSAGING field.

  1. Select the Initially show notifications as a full-screen message on user devices to make notifications display as full screen message before the message displays on the notification panel. Selecting this option makes notifications difficult to ignore. Optionally select the Preview full-screen message link to preview how the full-screen message displays on the user device.
  2. Optionally select the Enter the Phonenumber users call for making a payment and stopping overdue notifications. Special characters can be used if necessary.
  3. Define the Notification 1, Notification 2 and Notification 3 messages users could receive as a payment overdue notification from Knox Guard. The three available notification options can contain information on why the notification is sent. Each notification can contain a different severity in its messaging in respect to how long payments are overdue. If needed, include a properly formatted URL (http://www...). When the device user taps the URL hyperlink, it opens a relevant Web page within the device browser. The URL is optional, but could be of assistance to subscribers who want to make device payment queries as seamless as possible. Up to 10 notifications can be defined with escalating overdue payment severity as needed.
  4. Select SAVE to commit the default overdue notification settings.