- Basics
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Lock screen
Set lock screen
Set the Knox Guard default device lock message and contact information displayed for users whose payment delinquency resulted in a device lock.
NOTE — For information on:
- locking a device that has been offline for a configurable period of time, see Offline device lock
- locking and unlocking devices, see Lock and unlock devices
- activities to be predefined in the app when launching it from the device lock screen, see the Activity class reference in the Android app developer documentation for more information
To set Knox Guard default device lock settings:
- Go to Policies.
-
Select LOCK SCREEN under DEVICE LOCK.
- Enter a 350 character maximum Message users receive when their device is locked by Knox Guard. The message should contain information on how a delinquent subscription resulted in a device lock and the phone number and email address for contacting the appropriate resource for unlocking their device.
- Select Block incoming calls when device is locked options for blocking the incoming call when the devices get locked (SIM Lock, Offline lock or any lock case). Phone numbers added to the list allow the device to receive calls from these numbers when locked.
- Enter the Phone number for the contact resource locked device users call for making a delinquent payment and unlocking their device. Special characters can be used if necessary.
- Enter the E-mail address of the contact resource locked device users contact for making a delinquent payment and unlocking their device. Either a phone number or Email is required as a contact resource.
- (Optional) Enable the other customer options by clicking Make an application available to specify an app package name and a signature to be accessed from the device lock screen. The specified app must be installed on the device. You can customize the app name on the lock screen on the Customize menu label on the lock screen tab. If you don't customize the app name, then Knox Guard defaults to the name defined in the APK. If you registered the app through the Application installation policy, click Import APK button to automatically retrieve the app's information.
- Allow PIN code unlock is selected by default. This allows users to unlock the device with a PIN code.
- Allow refresh account status button is selected by default. This displays a Refresh account status button on the device so the user can get the latest device status from the Knox Guard service. This button displays the last time the device was connected to the server, which helps inform the device user that recent updates and actions pushed to the device might still be pending. To make use of this feature, the device must have an active network connection. To access this feature, admins need the Last Seen permission.
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Primary support option is selectable. Choose from the drop-down menu to select a support option.
- Click SAVE to commit the default device lock settings.