- Basics
- About Knox
- Knox licenses
- Knox white paper
- Sign up for Samsung Knox
- Latest release notes
- General Knox FAQ
- General Knox KBAs
- Submit a support ticket
- User Acceptance Testing
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Introduction
- Get started
- Features
- License management
- Release notes
- Troubleshoot
- Wearables
- Shared Device
- FAQ
- KBAs
- Mobile
- Knox Capture
- Welcome
- Overview
- How-to guides
- Manage licenses
- Scanning profiles
- Apps and activities
- Scan engine settings
- Keystroke output and data formatting
- Export configuration and deploy through EMM
- Set the camera scan trigger
- Connect a hardware scanner
- Configure the output path
- Check a configuration in test mode
- Use intent output
- Knox Capture AR
- Get started
- How-to videos
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Capture: Scandit Edition
- Introduction
- How it works
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Create a new profile
- Assign profiles to groups and organizations
- Enroll devices
- Shared Android device quickstart
- Non-shared Android device enrollment quickstart
- Android Management API device enrollment quickstart
- Apple User Enrollment quickstart
- View device information
- Apply profiles to organizations
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Lock screen
Set lock screen
Set the Knox Guard default device lock message and contact information displayed for users whose payment delinquency resulted in a device lock.
NOTE — For information on:
- locking a device that has been offline for a configurable period of time, see Offline device lock
- locking and unlocking devices, see Lock and unlock devices
- activities to be predefined in the app when launching it from the device lock screen, see the Activity class reference in the Android app developer documentation for more information
To set Knox Guard default device lock settings:
- Go to Policies.
-
Select LOCK SCREEN under DEVICE LOCK.
- Enter a 350 character maximum limit Message users receive when their device is locked by Knox Guard. The message should contain information on how a payment failure resulted in a device lock and the phone number and email address to contact for unlocking the device.
- Select the Block incoming calls when device is locked option for blocking the incoming calls when the devices get locked (SIM Lock, Offline lock or any lock case). Phone numbers added to the exception list are allowed to make calls.
- Enter the Phone number for the contact resource locked device users call for making a payment and unlocking their device. Special characters can be used if necessary.
- Enter the E-mail address of the contact resource locked device users contact for making a delinquent payment and unlocking their device. Either a phone number or Email is required as a contact resource.
- (Optional) Enable the other customer options by clicking Make an application available to specify an app package name and a signature to be accessed from the device lock screen. The specified app must be installed on the device. You can customize the app name on the lock screen on the Customize menu label on the lock screen tab. If you don't customize the app name, then Knox Guard defaults to the name defined in the APK. If you registered the app through the Application installation policy, click the Import APK button to automatically retrieve the app's information.
- Allow PIN code unlock is selected by default. This allows the locked device to be unlocked using a PIN. See the How to unlock devices using pin code? KBA for instructions.
- Allow refresh account status button is selected by default. This displays a Refresh account status button on the device so the user can get the latest device status from the Knox Guard service. This button displays the last time the device was connected to the server, which helps inform the device user that recent updates and actions pushed to the device might still be pending. To make use of this feature, the device must have an active network connection. To access this feature, admins need the Last Seen permission.
-
(Optional) Primary support option is selectable. Choose from the drop-down menu to select a support option.
- Click SAVE to commit the default device lock settings.