- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- On-Premise
- Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS applications
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assigned Managed Google Play Public Web App
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQs
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Default lock screen
Set default device lock values
Set the Knox Guard default device lock message and contact information displayed for users whose payment delinquency resulted in a device lock.
NOTE— For information on locking a device that has been offline for a configurable period of time, go to Set an offline device lock.
NOTE— For information on locking and unlocking specific selected user devices, go to: Locking and unlocking devices.
NOTE— If you want to launch an application from the lock screen, the specific activities when the device is locked should be predefined on the application. Please refer to the following guide for more information.
To set Knox Guard default device lock settings:
- Select Policies from the left-hand navigation menu.
- Select DEFAULT LOCK SCREEN from the DEVICE LOCK field.
- Enter a 350 character maximum Message users receive when their device is locked by Knox Guard. The message should contain information on how a delinquent subscription resulted in a device lock and the phone number and email address for contacting the appropriate resource for unlocking their device.
- Select Block incoming calls when device is locked options for blocking the incoming call when the devices get locked (SIM Lock, Offline lock or any lock case). Phone numbers added to the list allow the device to receive calls from these numbers when locked.
- Enter the Phone number for the contact resource locked device users call for making a delinquent payment and unlocking their device. Special characters can be used if necessary.
- Enter the E-mail address of the contact resource locked device users contact for making a delinquent payment and unlocking their device. Either a phone number or Email is required as a contact resource.
- Other customer options to enable couple of options
- Select Make an application available to specify an app package name and a signature to be accessed from the device lock screen. You can customize the menu label on the lock screen 'Customize menu label on the device' menu. If you do not enter a menu label, then the default application name extracted from the APK will be displayed.
- Keep in mind, the specified application must be installed on the device. If you have registered an application via 'Application installation' policy, the use the 'Import APK' button, which will automatically retrieve the application information.
- Allow PIN code unlock is selected by default. This allows users to unlock the device with a PIN code.
- Allow refresh account status button is selected by default. This displays a 'Refresh account status' button on the device so the user can get the latest device status from the Knox Guard service when the device's network connection is weak or unavailable
- Primary support option is selectable. Choose from the drop-down menu to select a support option.
- Select SAVE to commit the default device lock settings.