Default lock screen

Set default device lock values

Set the Knox Guard default device lock message and contact information displayed for users whose payment delinquency resulted in a device lock.

NOTE— For information on locking a device that has been offline for a configurable period of time, go to Set an offline device lock.
NOTE— For information on locking and unlocking specific selected user devices, go to: Locking and unlocking devices.
NOTE— If you want to launch an application from the lock screen, the specific activities when the device is locked should be predefined on the application. Please refer to the following guide for more information.

To set Knox Guard default device lock settings:

  1. Select Policies from the left-hand navigation menu.
  2. Select DEFAULT LOCK SCREEN from the DEVICE LOCK field.

  1. Enter a 350 character maximum Message users receive when their device is locked by Knox Guard. The message should contain information on how a delinquent subscription resulted in a device lock and the phone number and email address for contacting the appropriate resource for unlocking their device.
  2. Select Block incoming calls when device is locked options for blocking the incoming call when the devices get locked (SIM Lock, Offline lock or any lock case). Phone numbers added to the list allow the device to receive calls from these numbers when locked.
  3. Enter the Phone number for the contact resource locked device users call for making a delinquent payment and unlocking their device. Special characters can be used if necessary.
  4. Enter the E-mail address of the contact resource locked device users contact for making a delinquent payment and unlocking their device. Either a phone number or Email is required as a contact resource.
  5. Other customer options to enable couple of options
  • Select Make an application available to specify an app package name and a signature to be accessed from the device lock screen. You can customize the menu label on the lock screen 'Customize menu label on the device' menu. If you do not enter a menu label, then the default application name extracted from the APK will be displayed.
  • Keep in mind, the specified application must be installed on the device. If you have registered an application via 'Application installation' policy, the use the 'Import APK' button, which will automatically retrieve the application information.
  1. Allow PIN code unlock is selected by default. This allows users to unlock the device with a PIN code.
  2. Allow refresh account status button is selected by default. This displays a 'Refresh account status' button on the device so the user can get the latest device status from the Knox Guard service when the device's network connection is weak or unavailable
  3. Primary support option is selectable. Choose from the drop-down menu to select a support option.
  4. Select SAVE to commit the default device lock settings.