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Lock screen

Set lock screen

Set the Knox Guard default device lock message and contact information displayed for users whose payment delinquency resulted in a device lock.

NOTE — For information on:
  • locking a device that has been offline for a configurable period of time, see Offline device lock
  • locking and unlocking devices, see Lock and unlock devices
  • activities to be predefined in the app when launching it from the device lock screen, see the Activity class reference in the Android app developer documentation for more information

To set Knox Guard default device lock settings:

  1. Go to Policies.
  2. Select LOCK SCREEN under DEVICE LOCK.

    Lock screen

  3. Enter a 350 character maximum Message users receive when their device is locked by Knox Guard. The message should contain information on how a delinquent subscription resulted in a device lock and the phone number and email address for contacting the appropriate resource for unlocking their device.
  4. Select Block incoming calls when device is locked options for blocking the incoming call when the devices get locked (SIM Lock, Offline lock or any lock case). Phone numbers added to the list allow the device to receive calls from these numbers when locked.
  5. Enter the Phone number for the contact resource locked device users call for making a delinquent payment and unlocking their device. Special characters can be used if necessary.
  6. Enter the E-mail address of the contact resource locked device users contact for making a delinquent payment and unlocking their device. Either a phone number or Email is required as a contact resource.
  7. (Optional) Enable the other customer options by clicking Make an application available to specify an app package name and a signature to be accessed from the device lock screen. The specified app must be installed on the device. You can customize the app name on the lock screen on the Customize menu label on the lock screen tab. If you don't customize the app name, then Knox Guard defaults to the name defined in the APK. If you registered the app through the Application installation policy, click Import APK button to automatically retrieve the app's information.
  8. Allow PIN code unlock is selected by default. This allows users to unlock the device with a PIN code.
  9. Allow refresh account status button is selected by default. This displays a Refresh account status button on the device so the user can get the latest device status from the Knox Guard service. This button displays the last time the device was connected to the server, which helps inform the device user that recent updates and actions pushed to the device might still be pending. To make use of this feature, the device must have an active network connection. To access this feature, admins need the Last Seen permission.
  10. Primary support option is selectable. Choose from the drop-down menu to select a support option.

    Customer support options device screen

  11. Click SAVE to commit the default device lock settings.