- Basics
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Complete device management
Use Knox Guard to update the status of a device if managing that device is no longer required.
Once a device's subscription payments have been completed, the device can be deleted from Knox Guard, since it no longer requires management. For more information on deleting devices from Knox Guard, see Delete devices.
Update approval ID
To update the approval ID in Knox Guard:
- Go to BULK ACTIONS.
- Click Download CSV template to view the standard CSV template for all actions.
-
Click UPDATE APPROVAL ID and upload your CSV file.
- Click CONFIRM to update the approval ID. The Devices page displays the progress of the update to your approval ID and the number of devices updated.
Complete device management
To complete a payment update for one or more selected active devices:
- Go to Devices.
- Select one or more active devices.
-
Click ACTIONS > Manage device > Complete device management.
- Click CONFIRM to update the status of the selected devices to Complete. The admin can set the message for completed device management.
Complete device management in bulk
To facilitate completing device management in bulk, you can fill and upload a CSV template file that selects devices by their IMEI. The maximum number of devices that can be selected in bulk is 10,000.
To complete device management in bulk:
- Click BULK ACTIONS.
- Click Download CSV template to view the standard CSV template for all actions.
-
Select COMPLETE PAYMENT under DEVICE MANAGEMENT and upload your CSV file.
- Click CONFIRM to complete management for the selected devices. This action can't be reversed, so you should ensure the CSV file contains the correct IMEIs and is formatted properly. The admin can set the message for completed device management.