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Complete payment

Use Knox Guard to update a device user's payment compliance as subscription payments are made to the financial institution supporting the subscriber.

Once a device's subscription payments have been completed, the device can be deleted from Knox Guard, since it no longer requires subscription management. For more information on deleting devices from Knox Guard, see Delete devices.

Upload payment information

To upload subscriber payment information into Knox Guard:

  1. Select BULK ACTIONS from the lower, left-hand, side of the screen.
  1. Select the Download CSV template link from the top-portion of the screen.
NOTE - As an additional bulk payment information upload option, an Excel file (.xls or .xlsx) can be used if not wanting to use a CSV formatted file.
NOTE - If unsure of how to create a properly formatted CSV file for bulk payment information uploads, select Instructions for all bulk actions from the bottom, left-hand, side of the Bulk actions screen.
NOTE - If any number besides zero (0) is entered for Days is arrears, the device's subscription Overdue status is Yes.
  1. Select the UPDATE APPROVAL ID portion of the Bulk Actions screen and upload the CSV file into the Upload payment information screen.

  1. Select CONFIRM to upload the payment information. The Devices screen displays a progress bar showing the payment information upload, then shows the number of devices updated.

 

Complete a payment

To complete a payment update for one or more selected active devices in good payment standing:

NOTE - If a device is marked as Payment Complete, its status changes to Completing… and remains this way for 2 days. The user has 2 days to cancel it while in the Completing state, which reverts the device back to an Active state. If no action is taken after 2 days, the status changes to Payment complete and Knox Guard is uninstalled permanently. The device however is not automatically deleted from server, and must be removed from the server manually.
  1. Select the checkboxes of one or more active devices to complete their subscription payment.
  2. Invoke the ACTIONS drop-down menu from the top, right-hand side, of the Devices screen and select Manage deviceComplete payment.

  1. Select CONFIRM to update the status of the selected devices to Complete. The Devices screen updates to show the number of devices updated to Complete in their payment status. The user can set the message for completed payments.
NOTE - Once complete, the Knox Guard client is deactivated on the device. Additionally, the payment complete devices can no longer be locked or messaged using Knox Guard. For information on deleting a payment complete device from the Knox Guard console, go to: Delete devices.

Complete payments in bulk

A standardized template is available to read devices into the Knox Guard console using their IMEI. The maximum number of devices that can be bulk completed is 10,000.

NOTE - If a device is marked as Payment Complete, its status changes to Completing… and remains this way for 2 days. The user has 2 days to cancel it while in the Completing… state, which reverts the device back to an Active state. If no action is taken after 2 days, the status changes to Payment complete and Knox Guard is uninstalled permanently. The device however is not automatically deleted from server, and must be removed from the server manually.

To bulk complete device payments:

  1. Select BULK ACTIONS from the lower, left-hand, side of the screen.
  1. Select the Download CSV template link from the top portion of the screen.
NOTE - As an additional bulk payment completion option, an Excel file (.xls or .xlsx) can be used if not wanting to use a CSV formatted file.
NOTE - If unsure of how to create a properly formatted file for bulk payment completions, select Instructions for all bulk actions from the bottom, left-hand, side of the Bulk actions screen.
  1. Select the COMPLETE PAYMENT portion of the Bulk Actions screen and add the file into the Complete payment screen.

  1. Select the CONFIRM button to confirm the subscription payments for the devices within the uploaded CSV file. This action is permanent, and cannot be reversed so ensure the CSV file is correct and properly formatted. The user can set the message for completed payments.
NOTE - Once complete, the Knox Guard client is deactivated on the devices. These payment complete devices can no longer be locked or messaged using Knox Guard.