Menu

Access the Knox Guard console

Before using Knox Guard, several prerequisites permissions and privileges are required.

Enroll in the Samsung Knox portal

  1. Before you can access any Knox solutions, including Knox Guard, you need to have both a Samsung account and Knox Portal account.
    For steps on creating a Samsung account and Knox portal account, see Enroll in the Samsung Knox portal.
  1. Once you enroll, the Dashboard will be shown as below

Samsung Knox portal showing Knox Guard tab

  1. Go to the Knox Guard page and click GET FREE TRIAL and accept Terms and Conditions

Knox Guard product landing page

  1. Once a KG Admin approves your request, the Pending status will change to Launch.

Samsung Knox portal showing Knox Guard tab in launching state

Account type

There are two account types in Knox Guard:

  • Normal: Accounts under the Normal account type will receive messages on the device lock screen instructing customers on how to unlock their devices.
  • PAYG: An ongoing subscription to use the device. Users will be reminded day(s) before the device will be locked.
NOTE - The default account type is Normal but customers can enroll in the PAYG account type through their Knox Guard administrator.