- Basics
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Accept or reject devices
Knox Guard devices in a pending approval state can be accepted or rejected individually, collectively, or in a bulk operation.
Accept devices
To accept one or more pending devices:
- Select one or more device checkboxes from the left-hand side of the Devices screen.
- Invoke the ACTIONS drop-down menu from the top, right-hand side, of the Devices screen and select Manage device > Accept Devices.
- Provide the Approval ID (only for this device) used as a billing approval ID with a financial institution's unique billing system for loan payment approval.
- Select the ACCEPT button to proceed with device activation. A message displays near the top of the screen stating "Accepted 1 device(s)". This might take some time based on the device network.
Reject devices
Pending devices can be rejected as needed when reseller data and acceptance terms are incomplete or in error. Rejected devices require re-submission into the Knox Guard console for pending device evaluation and acceptance.
- Invoke the ACTIONS drop-down menu from the top, right-hand side, of the Devices screen and select Manage device > Reject devices.
- The Reject device screen prompts whether the selected pending devices are to be rejected, as this is an irreversible action, and requires the reseller to delete the devices and upload these same devices back into your account. Select REJECT to proceed.
Accept devices in bulk
A standardized CSV template is available to accept and upload devices in bulk using their IMEI. The maximum number of devices that can be accepted in one CSV bulk upload is 10,000.
To bulk accept devices:
- Select BULK ACTIONS from the lower, left-hand, side of the screen.
- Select the Download CSV template link from the top portion of the screen.
- Select the ACCEPT DEVICES portion of the Bulk actions screen and add the properly formatted CSV file into the Bulk accept devices screen.
- Select the CONFIRM button to accept or reject the devices.
- From the Accept Devices screen, either accept the devices from the listed reseller for this occurrence, or select automatically accept all devices from this reseller.