- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- On-Premise
- Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS apps
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assign Managed Google Play public web apps
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQs
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
About Knox Guard's Offline Lock policy
Article ID: 360045856394| Last Updated: 04/08/2020
Overview
This knowledge base article provides a general overview of Knox Guard’s Offline Lock Policy, and answers some commonly-asked questions about this feature.
What is Knox Guard’s Offline Lock policy?
Knox Guard is a cloud-based service that allows carriers and financial institutions to remotely control and lock Samsung devices to reduce financial risk while offering customers flexible installment plans. It is essential for operators and financial institutions to be able to secure their devices when offering a long-term payment plan.
Starting from Android 9, Knox Guard's Offline Lock policy offers that security. This policy enforces an automatic device lock on devices that have been offline for a set period of time, while preventing call-only fraud. Even if an end user turns off mobile data or Wi-Fi, any device with overdue payments can be locked using Knox Guard.
This feature is especially important for operators and Mobile Virtual Network Operators (MVNOs), as the cost of their devices can be subsidized while ensuring that end users cannot use other carrier SIM cards with them.
How does Knox Guard’s Offline Lock policy work?
You can configure the Offline Lock policy from your Knox Guard console. Once the policy is enabled, you are required to set the following parameters:
-
Days offline: Enter a number between 3 and 200, indicating the number of days to wait before locking an offline device.
- Warning notification: Enter text that will be shown to the user before locking an offline device. This text appears as both a notification and full-screen message.
-
Send warning message: Enter a number between 1 and 10, indicating how many days before device lock that the user will receive the warning notification.
- Offline device lock message: Enter text that is displayed on the screen when the device is locked.
-
Contact information: Enter a phone number or e-mail address for the user to contact.
You can also configure the following options:
- Advanced support methods: Review how additional support settings have been defined, and how apps have been made available on the device lockscreen.
- Primary support option: Choose from the drop-down menu to select a support option.
How can I enable Offline Lock Policy in my Knox Guard account?
Currently, the Offline Lock policy is an optional feature of Knox Guard. Please contact your local Samsung Knox Guard administrator to enable it on your account.