- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- On-Premise
- Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS apps
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assign Managed Google Play public web apps
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQs
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Manage devices
Knox Configure requires resellers to submit device information on behalf of their customers before profiles can be pushed to enrolled devices.
Through the reseller portal, resellers are able to review devices uploaded to a customer, upload a device and delete devices.
Upload a device
Ensure the following when filling the CSV file template:
- Enter one device IMEI per line. Avoid commas to ensure device information is uploaded correctly into the portal.
- To prevent numeric device IDs from being converted into scientific notation format — Open the Format Cells screen from the Microsoft Excel Home screen Number drop-down menu. Select Number from the Category menu, and set Decimal places to 0. Click OK to save the updated setting.
To upload a device:
- Log in to the Knox Reseller Portal.
- Go to Customers.
- Under Company name / Internal reference, select the target customer/MSP link.
- Click the UPLOADS tab.
- Click UPLOAD DEVICES.
- Enter the following information:
- Device CSV file — Click BROWSE to upload a CSV file containing the IMEIs, order date, and order number of purchased devices pending upload.
- Sold-to-code (optional) — If you have added multiple STCs, select the correct STC from the list.
- Order number (optional) — Enter the order number for the listed customer's devices.
- Order date (optional) — Click the calendar to select the date when the customer placed the order.
- Tags (optional) — Search for devices after they have been uploaded to Knox Configure.
- Click Upload to commit the device upload data into the Reseller Portal for the selected customer.
View devices
- Log in to the Knox Reseller Portal.
- Select the Customers tab.
- Under Company name / Internal reference, select the target customer link.
- Select the DEVICES tab.
- Filter and sort submitted devices by IMEI/MEID, Serial number, Order number, Model, date the device was Uploaded,Tags, Upload ID, or Status.
Device details
Following the instructions above to view devices, click on the device for which you want to get additional details.
Other fields are explained above in the Upload a device section, Wi-Fi: phone MAC address is the latest addition to these features. This address can be used to restore the device in the database and allowlist the device Wi-Fi address.
Delete devices
- Delete a single device
- Delete multiple devices
- Bulk delete devices
- Delete multiple devices using a CSV file upload
Delete a device
- Log in to the Knox Reseller Portal.
- Go to Customers.
- Under Company name / Internal reference, select the target customer link.
- Select the UPLOADS tab.
- Select a device.
- Click ACTIONS > Delete device upload.
Delete multiple devices
To delete one or more selected devices:
- Log in to the Knox Reseller Portal.
- Select Customers from the left-hand navigation menu.
- Under Company name / Internal reference, select the target customer link.
- Select the DEVICES tab.
- Select those target devices you intend to delete.
- Select Delete devices from the ACTIONS drop-down menu.
- Confirm the deletion when prompted from the Delete devices screen.
Bulk delete devices
To efficiently delete a large volume of devices, create a CSV file with each device IMEI listed on a separate row.
To bulk delete devices:
- Log in to the Knox Reseller Portal.
- Click BULK ACTIONS in the sidebar.
- Click DELETE DEVICE.
- Click on Instructions for all bulk actions in the lower right corner of the window, read the Bulk action instructions, then click GOT IT.
- After you've created your CSV file, click BROWSE and select the target file.
- Click SUBMIT.
Delete multiple devices using a CSV file upload
To delete one or more devices using a properly formatted CSV file upload:
- Log in to the Knox Reseller Portal.
- Select Customers from the left-hand navigation menu.
- Under Company name / Internal reference, select the target customer link.
- Select the DEVICES tab.
- Select Delete devices via CSV from the ACTIONS drop-down menu.
- After you've created your CSV file, click BROWSE and select the target file.
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- Click SUBMIT.