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Manage devices

Knox Configure requires resellers to submit device information on behalf of their customers before profiles can be pushed to enrolled devices.

Through the reseller portal, resellers are able to review devices uploaded to a customer, upload a device and delete devices.

Upload a device

NOTE — The Knox Reseller Portal doesn't contain a generic CSV file template that can be downloaded for new device uploads. When uploading new devices, only the new Device IDs require submission within a new CSV file.

Ensure the following when filling the CSV file template:

  • Enter one device IMEI per line. Avoid commas to ensure device information is uploaded correctly into the portal.
  • To prevent numeric device IDs from being converted into scientific notation format — Open the Format Cells screen from the Microsoft Excel Home screen Number drop-down menu. Select Number from the Category menu, and set Decimal places to 0. Click OK to save the updated setting.

    • Format cells dialog

To upload a device:

  1. Log in to the Knox Reseller Portal.
  2. Go to Customers.

    Customers page

  3. Under Company name / Internal reference, select the target customer/MSP link.

    Example company name link

  4. Click the UPLOADS tab.

    Uploads tab

  5. Click UPLOAD DEVICES.
  6. Enter the following information:

    Upload devices dialog

    • Device CSV file — Click BROWSE to upload a CSV file containing the IMEIs, order date, and order number of purchased devices pending upload.
    • Sold-to-code (optional) — If you have added multiple STCs, select the correct STC from the list.
    • Order number (optional) — Enter the order number for the listed customer's devices.
    • Order date (optional) — Click the calendar to select the date when the customer placed the order.
    • Tags (optional) — Search for devices after they have been uploaded to Knox Configure.
  7. Click Upload to commit the device upload data into the Reseller Portal for the selected customer.

View devices

  1. Log in to the Knox Reseller Portal.
  2. Select the Customers tab.

  3. Under Company name / Internal reference, select the target customer link.

    Name link

  4. Select the DEVICES tab.

  5. Filter and sort submitted devices by IMEI/MEID, Serial number, Order number, Model, date the device was Uploaded,Tags, Upload ID, or Status.

    6. NOTE — Rejected devices will generate a CSV error event message, but will no longer be displayed within the Devices table.

Device details

Following the instructions above to view devices, click on the device for which you want to get additional details.

Other fields are explained above in the Upload a device section, Wi-Fi: phone MAC address is the latest addition to these features. This address can be used to restore the device in the database and allowlist the device Wi-Fi address.

Delete devices

Delete a device

  1. Log in to the Knox Reseller Portal.
  2. Go to Customers.

    Customers page

  3. Under Company name / Internal reference, select the target customer link.

    Name link

  4. Select the UPLOADS tab.

    Uploads tab

  5. Select a device.

    Select device

  6. Click ACTIONS > Delete device upload.

    Delete device

Delete multiple devices

To delete one or more selected devices:

  1. Log in to the Knox Reseller Portal.
  2. Select Customers from the left-hand navigation menu.
  3. Under Company name / Internal reference, select the target customer link.
  4. Select the DEVICES tab.
  5. Select those target devices you intend to delete.
  6. Select Delete devices from the ACTIONS drop-down menu.
  7. Confirm the deletion when prompted from the Delete devices screen.

Bulk delete devices

To efficiently delete a large volume of devices, create a CSV file with each device IMEI listed on a separate row.

To bulk delete devices:

  1. Log in to the Knox Reseller Portal.
  2. Click BULK ACTIONS in the sidebar.
  3. Click DELETE DEVICE.

  4. Click on Instructions for all bulk actions in the lower right corner of the window, read the Bulk action instructions, then click GOT IT.

  5. After you've created your CSV file, click BROWSE and select the target file.
  6. Click SUBMIT.

Delete multiple devices using a CSV file upload

To delete one or more devices using a properly formatted CSV file upload:

  1. Log in to the Knox Reseller Portal.
  2. Select Customers from the left-hand navigation menu.
  3. Under Company name / Internal reference, select the target customer link.
  4. Select the DEVICES tab.
  5. Select Delete devices via CSV from the ACTIONS drop-down menu.
  6. After you've created your CSV file, click BROWSE and select the target file.

  1. Click SUBMIT.