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RESELLER_DEVICE_INVALID appears when uploading device in Knox Deployment Program

Environment

  • Knox Deployment Program (KDP)
  • Knox Cloud Services (KCS)
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Overview

When a reseller uploads a device manufactured before 2016, the following error occurs:

RESELLER_DEVICE_INVALID
This device is not manufactured by Samsung. Please check carefully. (MPTS rejected)
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Cause

Devices older than 2016 are missing from the server that checks for Samsung-manufactured devices.

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Resolution

The Knox team is currently working on a fix.

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Workaround

A manual fix must be applied for any affected devices in the database.

Please submit a ticket with Samsung Support that includes the following details:

Title:   MPTS rejected error for older device

The IMEI or serial number of the device(s) to be added:
The device model of the device(s):