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Provide KC feedback

A user feedback page is available within the Knox Configure console allowing users to convey portal usability feedback, by subject and description, to a dedicated Knox Configure email distribution. Users can optionally contact Samsung Knox support if their issue requires escalation.

To leave feedback for the Samsung Knox Configure team:

  1. Select the resources icon (denoted by a question mark) from the navigation pane.
  2. accordion menu with the option to send feedback at the bottom

  3. Select Send feedback from the list of options.
  4. feedback form with fields for service type, subject, and a description

  5. Select Knox Configure from the Service drop-down field.

  6. Provide a 100 character maximum Subject for your feedback, so the Knox support team can better group and categorize the feedback for potential portal improvements. While providing a subject line is optional, it's recommended to better assist the support team.

  7. Refer to the Description field to provide descriptive text up to 5000 characters for your KC feedback. This is a required field and should thoroughly describe the issue you want to communicate with the Knox Support team.

  8. Select SUBMIT when completed to send your feedback to the Knox support team.