- Basics
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
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- Knox Capture
- Introduction
- How it works
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- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
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- Knox Manage
- Introduction
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- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
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- Create user accounts
- Create groups
- Create organization
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- Set up Knox Manage deployment with a Knox Suite license
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- Configure
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- Sync user information
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- Appendix
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- Knox E-FOTA
- Introduction
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- EMM integration
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- Using Knox Guard
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- Introduction
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Wearable device is unable to connect to a specified Wi-Fi network after password is updated
Environment
- Knox Configure for Wearables (WKC)
Overview
In KC, after a device is configured on a profile with a SSID name and password specified in Profiles > device profile > Device connectivity > Network (optional), the password is not properly pushed to the device if it is updated. The wearable device is then unable to connect to the Wi-Fi network specified in the profile.
Cause
The API used to determine if the Wi-Fi settings need a new password incorrectly returns "false" if the SSID and password configuration was previously saved. The incorrect value is returned even if the password has been changed.
Resolution
A fix for this issue is available in WKC 1.28.3. If the device is currently configured in KC, please update to the latest KC client.
Please reconfigure your device by pushing an update in KC, or pulling the latest profile by following the below steps:
- On your device, go to Settings > About Device > Software Info.
- Select Knox Configure > Apply latest profile.
Workaround
In the KC console, under Profiles > device profile > Device connectivity, use Advanced Wi-Fi Settings when specifying an SSID Name and password for a device instead of entering it under Network (optional).
