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Knox Configure knowledge base articles (KBAs)

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For articles concerning account issues or changes, see the Knox cloud services FAQ.

General articles

Renew and change Knox Configure licenses

Cannot set home and lock screen for foldable devices in Knox Configure

Custom watchface is not applied after a software update

Information about using Enterprise Edition devices with Knox Configure

Cannot push profile to a device with "Profile assigned" status in Knox Configure

Device not found when performing bulk actions in Knox Configure

"Launch immediately on every boot-up" feature is delayed in Knox Configure

Device shows battery life over 85% with Knox Configure's "Extend battery life" policy applied.

Screen timeout set in Knox Configure is not shown in device settings

Device enrolled in Knox Configure not booting correctly

Cannot download Galaxy Themes on Knox Configure device

Profile and device country do not match in Knox Configure

Custom booting animation and sound file set in Knox Configure are unsynchronized

Initial booting animation does not change after custom boot animation is set in Knox Configure

Device connected to power source constantly reboots when "Power on the device when connected to a power source" is enabled in Knox Configure

Unable to change app icon of custom app

Knox Configure: Experience app

Knox Configure client crashes during ProKiosk enrollment

Cannot invite administrator to Knox Cloud Services

User is blocked from accessing device when unassigning it from a Knox Configure profile

The WKC agent doesn't automatically update my wearable device after a push update

What happens to my Knox Configure license if a device is lost or damaged?

Can an app installed through Knox Configure receive updates from Google Play?

Can I use DeX mode if certain USB functions are disabled by Knox Configure?

Can I add IP addresses to the URL blocklist in my Knox Configure profile?

How long does it take to upload devices in the Knox Configure portal?

What's the difference between the delete and bulk delete actions?

Why do I get an error message when I try to add an admin to my Knox Configure tenant?

Will customers receive an email when resellers upload devices on their behalf?

How do I fix "signing failed" errors?

Can I filter Activity logs by Upload ID?

If a trial license expires before it's upgraded, how can I apply a commercial license?

Do I have to specify whether I am uploading devices for Knox Configure or Knox Mobile Enrollment?

What happens to an existing API key in the Knox Configure console when I generate a new one?

Where are the Knox Configure servers hosted?

My customer doesn't have a Knox Configure Customer ID. Can I submit their device information?

Known issues

The articles below contain known issues that have an upcoming fix scheduled for a future KCS update. The expected release dates are subject to change. Please check back periodically for updates on the release.

Application certificate error 4000203 occurs when uploading application to Knox Configure

Wearable device is unable to connect to a specified Wi-Fi network after password is updated

How-to articles

How to disable backup and restore of device data

How to set the MAC address as Phone MAC in Knox Configure

How to use the Activate Knox License Feature

How to disable Google Voice Assistant with Knox Configure

How to factory reset a device managed in Knox Configure

How to change configured devices to a different license key in Knox Configure

How to decrease profile size in Knox Configure

How to set up MS Teams Walkie Talkie with Knox Configure

How to set custom launcher app with navigation bar in Knox Configure

How to set custom icon for browser bookmark using Knox Configure

How to prevent Knox Configure client app from copying to new device during data transfer

How to check if the Prevent applications from being stopped policy is enforced on an app

How to restrict a user from sharing device data with Knox Configure

Common 51010 error causes

The articles listed below are common scenarios that users have experienced. For more information, find the error under configuration errors or submit a support ticket from your Knox User Dashboard.

An error occurred with addAppPackageNameToWhitelist: com.samsung.android.knox.kpu and com.sds.emm.cloud.knox.samsung

An error occurred with setSealedHomeActivity: applicationPackageName in your profile

Cannot set background image (Failed to configure | 51010)

Wearables

Custom Boot and Shutdown Animation - Knox Configure for Wearables User Guide

How can I prevent a wearable device from accessing a network connection through companion mode?

KC China

The articles below only affect the KC China region. There are three KC servers globally — US, EU, and China. The KC China region is maintained separately so behaviors in this region can differ.

How to bulk query devices with Knox Configure China

How to obtain KPE Premium licenses for Knox Configure China

How to sign up for Knox Configure China

Unable to invite a new administrator to Knox Configure China

Uploading an application to KC fails with a 400003 error

How to create a device animation request