Knox Configure knowledge base articles (KBAs)

Explore our knowledge base for:

  • Known KC issues and their workarounds
  • How-to guides for less common setups
  • General KC articles

How to change device IMEI in Knox Configure console as sub-administrator

Device shows battery life over 85% with Knox Configure's "Extend battery life" policy applied.

Device enrolled in Knox Configure not booting correctly

Setting language in Knox Configure profile does not change device language

How to decrease profile size in Knox Configure

"Error code: 51010 An error occurred with setSealedHomeActivity: applicationPackageName in your profile" appears in Knox Configure console device logs

How to set custom icon for browser bookmark using Knox Configure

Cannot download Galaxy Themes on Knox Configure device

User is blocked from accessing device when unassigning it from a Knox Configure profile

How to unassign a device from a Knox Configure profile

Profile and device country do not match in Knox Configure

Cannot push profile to a device with "Profile assigned" status in Knox Configure

How to check if the Prevent applications from being stopped policy is enforced on an app

Home application launching multiple times in Knox Configure ProKiosk

Custom booting animation and sound file set in Knox Configure are unsynchronized

Custom Boot and Shutdown Animation - Knox Configure for Wearables User Guide

Device configuration fails with Error 51010: An error occurred with addDomainFilterRules in your profile

Initial booting animation does not change after custom boot animation is set in Knox Configure

Knox Configure client freezing during device enrollment

How to set custom launcher app with navigation bar in Knox Configure

Cannot invite administrator to Knox Cloud Services

Device connected to power source constantly reboots when "Power on the device when connected to a power source" is enabled in Knox Configure

How to prevent Knox Configure client app from copying to new device during data transfer

How to factory reset a device managed in Knox Configure

"Launch immediately on every boot-up" feature is delayed in Knox Configure

Cannot change MAC address type in Knox Configure Wi-Fi settings 

Device not found when performing bulk actions in Knox Configure 

Unable to sign into after changes made to Samsung Account

Cannot set background image (Failed to configure | 51010)

Unable to change app icon of custom app

Knox Configure compatibility with Samsung devices

Application certificate error 4000203 occurs when uploading application to Knox Configure

How to change configured devices to a different license key in Knox Configure

Knox Cloud Services (KCS) solutions do not start

If a KC license expires and is then reactivated, the assigned and activated seats displayed within the KC console are not accurate

When renewing a Knox Configure license, the expiry date does not update within the Devices tab

Screen timeout set in Knox Configure is not shown in device settings

Knox Configure client crashes during ProKiosk enrollment

Why do I see a Black screen when ProKisok mode is configured with Google Chrome as the default Home Activity?

Knox Configure: Experience app