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Set up your Knox Configure account

Before you create device profiles, you need to register your resellers, add licenses and upload applications. If you are planning to enroll devices for testing purposes, use the Knox Deployment App (KDA) to add test devices into Knox Configure.

The following topics listed in on this page must be completed before you customize devices with Knox Configure:

NOTE — Once you have logged into Knox Configure for the first time, you will encounter both the Knox Configure get started carousel and auto tour. These resources display only when a new user initially logs into KC, and are designed to assist new users in understanding central KC functions and better navigate the KC console. For more information, go to: Knox Configure carousel and auto tour.

Register resellers to profile

Knox Configure enables resellers to upload device information on your behalf. You do not need to submit device information to Knox Configure. Contact your reseller to get their Reseller ID.

NOTE —If you do not have a reseller and need to locate a reseller for your region, go to: Buy from a reseller. Select your deployment Country from the drop-down menu, then select your required Knox solution. One or more Knox solutions can be selected. Registered resellers populate the screen and can be selected for their location and contacted information.

To register resellers:

  1. Within Knox Configure, select Resellers from the left-hand navigation menu.
  2. Select the REGISTER RESELLER button from the top, right-hand side, of the screen.

  1. Enter Reseller ID and select the REGISTER button. When located, a Reseller found field will display the located reseller details.
  2. Select REGISTER to continue.

  1. Refer to the Auto approval portion of the screen and optionally select Automatically approve all uploads from this reseller to auto accept existing and future uploads from this reseller to your device inventory. Selecting this option allows future device uploads to be automatically added to your profile without your additional consent.
  2. Refer to the Auto assign profile after approval portion of the screen and select a default profile and license to assign to the devices uploaded by this reseller once they are manually or automatically approved.
  3. Select SAVE to commit the updates to reseller configuration.

Manage administrators and roles

Each account can be managed by multiple IT administrators with roles suiting their deployment objectives. Additional administrators and roles can also be defined as needed.

To manage administrators and their roles:

  1. Select Administrators & Roles from the left-hand navigation menu.
  2. Select the INVITE ADMINISTRATOR button from the top, right-hand side, of the screen and enter the following:

NOTE - An Invite administrator screen could display stating that before an administrator can be invited, a role must first be created and be available for assignment. Ensure appropriate roles are created before proceeding with an administrator invitation. For information on role assignments for administrators, go to: Administrators and roles.
    • First name —Provide the first name of the administrator resource.
    • Last name —Provide the last name of the administrator resource.
    • Email address —If this email address is not already associated with a Samsung account, the user will have to create an account before logging into Knox Configure.
    • Role —Assign a role to this newly invited administrator. If unsure of a selected role's specific privileges, select View Role Details to review what permissions have been assigned. For additional information on role assignments for administrators, go to: Administrators and roles.
  1. Select INVITE when completed. The newly added, but pending, administrator displays by name, with the email address displaying as a link that can be selected to update the administrators name and company management designation.
  2. Existing administrators can also be edited, as their configurations require update, by selecting the ADMINISTRATOR NAME and modifying the same information provided when the administrator was initially added.

Add devices to profile

There are two methods to add devices to an existing Knox Configure profile:

  1. Add devices through a reseller —A reseller uploads the devices for you.
  2. Add devices with the Knox Deployment app —You can upload the devices manually using the Knox Deployment app.

Add devices through a reseller

Resellers can add devices to your Knox Configure account on your behalf. When a device is purchased from a reseller, they can automatically upload it to your account.

Viewing devices automatically uploaded by resellers

  1. In the Knox Configure portal, Select Devices from the left-hand navigation menu and select the Uploads.
  2. If you have any pending devices, a notification appears at the top of the screen with the following message: Confirm devices from [CARRIER], A new reseller, [CARRIER], [COUNTRY] [RESELLER ID] added [#] devices to your account on [DATE]. Confirm that this is correct. Click Confirm to add these devices to your account.
  3. Choose an Upload Approval.
    • Accept devices for this upload only – Approval is required for each upload from this reseller.
    • Automatically accept all devices from this reseller – All existing and future uploads from this reseller will be automatically added to your device inventory. Choosing Automatically accept all devices from this reseller allows future uploaded devices to be added to your profile without your explicit consent.
  4. Click ADD.
  5. The devices are added to your profile.

Add a license to profile

For additional information on Knox Configure licenses and rules for their usage, go to: License management.

To add a license to a profile:

NOTE - If deploying an Enterprise edition device and profile, ensure the license selected has an EE icon appended to it to ensure its Enterprise edition compatibility.
NOTE - An IT admin can now add a new KLM license (for customization APIs) prior to its actual activation date. This enables the admin to optimally register the license and assign a profile and devices before the license activation date. A pop-up warning message displays stating the activation date for the license has not yet started.
  1. Within Knox Configure, select Licenses from the left-hand navigation menu.
  2. If you don't already have a license, select the GET A LICENSE button from the upper right-hand side of the screen.
    • To test your profiles, select Dynamic or Setup and select GENERATE TRIAL LICENSE.
    • To deploy profiles to your users, select FIND RESELLER to purchase a production license from a reseller in your geographic region.
  3. If you already have a license, select the ENTER LICENSE KEY button from the upper right-hand side of the screen.
  4. Enter a License name and License key. The license name is just a label for the license key, it does not impact the license functionality in any way. The license name must be unique to any other license name used with your specific deployment.

  1. Click ADD.

Upload applications to profile

Uploading in-house applications is often used for internal apps that are not distributed on Google play.

Upload in-house applications

  1. Select Library from the left-hand navigation menu.
  2. Select the ADD MOBILE APPLICATION button from the upper right-hand side of the screen.
  3. Select UPLOAD APPLICATION.


  1. Browse for the APK file on your local drive, and optionally provide a Description to help differentiate it from other files.
  2. Select the Activate Knox license option to utilize your Knox license and its terms with the in-house app you intend to add.
  3. Select CONFIRM to upload the in-house application.

Upload Google Play applications

  1. Select Library from the left-hand navigation menu.
  2. Select the ADD MOBILE APPLICATION button from the upper right-hand side of the screen.
  3. Select ADD FROM GOOGLE PLAY.

  1. Correctly add the Google Play URL and an optional description if necessary. Repeat as needed for additional Google Play applications.
  2. Select the CONFIRM button.
NOTE —An application icon displays. When selected, it navigates you to the Google Play Store to open/update the application.