- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- On-Premise
- Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Legacy Knox E-FOTA products
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Before purchase FAQs
Technical FAQs
- Can IP addresses be added to the URL Blocklist in my Knox Configure profile?
- If a trial license expires before the customer changes it to commercial, how can customer apply a commercial license?
- I try to upgrade an application already installed in device using KC. While a new version of application is being installed in device after a new profile with a new app is assigned, an error occurs. I don't know what's wrong.
- Why is the WKC client app not automatically updating my wearable device when a push update is sent?
- How do I fix "signing failed" error cases?
- How long does it take the app to change status to "Ready to deploy" after uploading to the Knox Configure console?
- My customer doesn't have a Knox Configure Customer ID, can I still submit device information?
- How can I prevent a wearable device from accessing a network connection through companion mode?
- Does a wearable device need a network connection to receive push updates?
- How do I set up my Knox Configure account for the first time?
- Why do I get an error message when I try to add an admin to my Knox Configure tenant?
- How do I find a Knox Configure Customer ID?
- What is the difference between the Knox Customer ID and the internal customer reference?
- How long does it take to upload devices in the Knox Configure portal?
- Where are Knox Configure servers being hosted?
- Will customers receive an email when resellers upload devices on their behalf?
- What is the difference between Delete and Bulk delete?
- What happens to an existing API key in the Knox Configure console when I generate a new one?
- Do I have to specify whether I am uploading devices for Knox Configure or Knox Mobile Enrollment?
- Can I filter Activity logs by Upload ID?
- Set up firewall exceptions for Knox Configure
- Can an application installed through Knox Configure receive updates from the Google Play Store?
- Can I use DeX mode if certain USB functionalities are disabled with Knox Configure?
- What happens to my Knox Configure license seat if my device is lost or damaged?
