Frequently Asked Questions (FAQs)
Why is the WKC client app not automatically updating my wearable device when a push update is sent?
How do I fix “signing failed” error cases?
How long does it take the app to change status to “Ready to deploy” after uploading to the Knox Configure console?
Does a wearable device need a network connection to receive push updates?
How do I set up my Knox Configure account for the first time?
Why do I get an error message when I try to add an admin to my Knox Configure tenant?
How do I find a Knox Configure Customer ID?
What is the difference between the Knox Customer ID and the internal customer reference?
How long does it take to upload devices in the Knox Configure portal?
Where are Knox Configure servers being hosted?
Will customers receive an email when resellers upload devices on their behalf?
What is the difference between Delete and Bulk delete?
What happens to an existing API key in the Knox Configure console when I generate a new one?
Do I have to specify whether I am uploading devices for Knox Configure or Knox Mobile Enrollment?
Can I filter Activity logs by Upload ID?
How do I set up firewall exceptions for Knox Configure?
Why do I get an error while upgrading an app installed on a device through Knox Configure?