ProKiosk support

When enterprises need to use devices for a specific purpose, IT administrators can leverage Knox Configure to change supported Samsung devices into kiosks so users cannot access functions other than what an IT administrators has permitted. Using Knox Configure, admins can assign a unique ProKiosk mode profile to restrict device operations to a specific application, or a group of applications, to limit unwanted device activity in uniquely targeted deployments. This helps businesses replace traditional bulky kiosk machines with sleek, affordable, mobile devices specific public deployments, such as hotels, retail stores, and airports.

The Knox Configure ProKiosk mode provides a variety of extended options to lock down or configure devices according to your business needs. Often it is used to create a single purpose device, like a point of sale kiosk.For example, the traditional status bar at the top of the screen can be removed, or autorotation can be disabled.

For example, a Knox Configure supported ProKisok could be deployed within a hotel as an in-room concierge tablet to customize the guest experience with the following features:

sample tablet showing hotel services

  • Preload specific guest service apps and arrange them as the kiosk's unique home screen menu flow
  • Require a passcode to ensure only qualified hotel staff change kiosk screens or exit ProKiosk mode
  • Hide standard device status updates and notification messages
  • Disable power off and volume controls
  • Set branded lock screen wallpaper
  • Set a screen timeout for kiosk inactivity
  • Disable screen rotation for fixed position kiosks
  • Preconfigure and protect deployment area Wi-Fi network credentials

There are no unique Knox Configure license requirements specific to ProKiosk mode deployments. For information on Knox Configure licensing, go to: Knox Configure license management.

For information on configuring a ProKiosk mode supported Knox Configure profile, go to: ProKiosk profile configuration. For information on updating or replacing an existing profile, go to: Updating an existing device profile.

ProKiosk mode unique profile settings

Despite the similarities between Dynamic (Normal) mode and ProKiosk mode profile configuration, there are a few differences in the profile configuration screen flow and settings required.

The following activities display intermittently in the profile configuration screen flow, and require attention when setting a ProKiosk profile configuration.

ProKiosk mode selection

An admin must specifically select PROKIOSK MODE from the Select a configuration screen to ensure ProKiosk mode features are available in the subsequent profile configuration screen flow.

screen to select from Normal Mode or ProKiosk Mode

Choose SELECT under the PROKIOSK MODE option to proceed with the ProKiosk mode profile configuration.

Set the home activity

An IT admin can define a specific application as a kiosk's home activity, or place the device in Multi-app Kiosk mode.

To set the home activity:

drop-down to select from ProKiosk Mode or Multi-App Kiosk Mode

Select either of the following Home activity options:

  • Multi-App Kiosk mode — Select this option to use multiple preset applications in the kiosk. For more information on setting the Home activity to Multi-app Kiosk mode, follow the steps below.
  • Pre-installed application — Select this option to download applications during device configuration. For more information on setting the Home activity to the pre-installed application option, follow the steps below.

Multi-App Kiosk mode

  1. Select the Multi-App Kiosk mode option from the Home activity drop-down menu. The screen populates with additional Home screen wallpaper and Add to Multi-App Kiosk home fields unique to this mode.

    home screen preview grid

  2. Select the Home screen wallpaper to upload the background image for the multi-app kiosk home screen wallpaper. The image must be in either .JPG or .PNG formats and cannot exceed 1 MB. The recommended image resolution is 1920 x 1080 pixels or higher to properly fit the multi-app kiosk home screen. Once selected, the preview image populates to the preview screen.
  3. Select any of the anchors (+) within the preview image to launch the Add to Multi-App Kiosk home screen. Provide the following information to place an icon on the selected anchor. When finished, select Submit to place the icon on the home screen's selected anchor.

    Dialog to add content to the home screen

NOTE — Select ROTATE PREVIEW as required to orient the home screen and its selected icons for an optimal home screen display.
  • Type — Select whether you want to add an app, web bookmark, folder, or content (PDFs, videos, or images).
  • For Web bookmarks, provide:

    • Bookmark name — Enter a name for the bookmark icon that distinguishes it from others added to the home screen.
    • URL — Enter an accurate URL to the location of the home page bookmark icon. Make sure the URL starts with http://, https://, or ftp://.
    • Icon — Click Select and browse to the location of the intended home screen icon.
  • For Folders, provide:

    • Folder name — Enter a name of the folder that distinguishes it from others added to the home screen.
    • Applications, Content, and Web bookmarks — Add items to the folder. You also drag and drop items after the folder has been created.
  • For Applications, provide:

    • Select application — Select from a list of pre-installed apps, or choose a different app.
    • Package name — Enter a valid package name within the resulting dialog.
  • For Content (PDFs, videos, or images), provide:

    • Content — Browse and upload the content file.
    • Content name — Enter a name for your file. This field can contain a maximum of 20 characters. If no name is entered, the original file name is used.

Pre-installed application

  1. Select the + Use a different pre-installed application option from the Home activity drop-down menu.
  2. Enter a valid package name within the resulting pop-up screen. The device's home activity requires at least one application, so the selection of an application is required.
  3. Select Submit. Once submitted, the provided application is available for selection within the Home activity drop-down menu.

Display notification messages

Define whether the following notifications are displayed on the kiosk:

options to hide different notification messages

  • ALL — Displays all the notifications listed below.
  • Hide low battery notifications — Hide the status bar message, LED light, and other low-battery related notifications.
  • Hide full battery notifications — Hide the status bar message, LED light, and other fully charged related battery notifications.
  • Hide Nitz set time Notification — This option hides the warning message that normally displays when the device fails to retrieve date and time information from the network. The Nitz set time notification only appears on devices that have enabled the Automatic date and time and Automatic time zone options.

Status bar

Set the following status display options for the ProKiosk mode profile:

drop-down to hide clock or system icons

  • Hide status bar — Show or hide the status bar when the device is in ProKiosk mode.
  • Hide clock — Hide the clock display on the status bar when the device is in ProKiosk mode.
  • Hide system icons — Hide the display of the notification icons on the status bar when the device is in ProKiosk mode.
  • Prevent the input method from being changed — Select this option to prevent the status input method from being changed by the device user.

Exit the kiosk mode UI

When the user long presses the power button, a screen containing the option to switch off ProKiosk mode displays. The default text is "In sealed mode."

screen to set passcode to exit ProKiosk Mode

You can customize the kiosk screen in several ways:

  • ProKiosk Mode option — Provide your own label for ProKiosk Mode utilized by this profile.
  • ProKiosk Mode off — Provide your own label for the option to turn off ProKiosk Mode for this profile.
  • Exit passcode — End users enter this passcode to exit ProKiosk Mode on their device. This passcode must have a minimum of 4 characters and is a required field.
  • Custom Professional Kiosk Mode passcode Input UI — Indicate the Package name and Class name of the UI for exiting the device's ProKiosk Mode.