ProKiosk support

When enterprises need to use devices for a specific purpose, IT administrators can leverage Knox Configure to change supported Samsung devices into kiosks so users cannot access functions other than what an IT administrators has permitted. Using Knox Configure, admins can assign a unique ProKiosk mode profile to restrict device operations to a specific application, or a group of applications, to limit unwanted device activity in uniquely targeted deployments. This helps businesses replace traditional bulky kiosk machines with sleek, affordable, mobile devices specific public deployments, such as hotels, retail stores, and airports.

The Knox Configure ProKiosk mode provides a variety of extended options to lock down or configure devices according to your business needs. Often it is used to create a single purpose device, like a point of sale kiosk. For example, the traditional status bar at the top of the screen can be removed, or autorotation can be disabled.

For example, a Knox Configure supported ProKisok could be deployed within a hotel as an in-room concierge tablet to customize the guest experience with the following features:

  • Preload specific guest service apps and arrange them as the kiosk's unique home screen menu flow
  • Require a passcode to ensure only qualified hotel staff change kiosk screens or exit ProKiosk mode
  • Hide standard device status updates and notification messages
  • Disable power off and volume controls
  • Set branded lock screen wallpaper
  • Set a screen timeout for kiosk inactivity
  • Disable screen rotation for fixed position kiosks
  • Preconfigure and protect deployment area Wi-Fi network credentials

There are no unique Knox Configure license requirements specific to ProKiosk mode deployments. For information on Knox Configure licensing, go to: Knox Configure license management.

For information on configuring a ProKiosk mode supported Knox Configure profile, go to: ProKiosk profile configuration. For information on updating or replacing an existing profile, go to: Updating an existing device profile.

ProKiosk mode unique profile settings

Despite the similarities between Dynamic (Normal) mode and ProKiosk mode profile configuration, there are a few differences in the profile configuration screen flow and settings required.

The following activities display intermittently in the profile configuration screen flow, and are require attention when setting a ProKiosk profile configuration.

ProKiosk mode selection

An admin must specifically select PROKIOSK MODE from the Select a configuration screen to ensure ProKiosk mode features are available in the subsequent profile configuration screen flow.

Choose SELECT under the PROKIOSK MODE option to proceed with the ProKiosk mode profile configuration.

Set the home activity

An IT admin can define an application as a kiosk home activity, or place the device in WebKiosk mode.

To set the home activity:

Select either of the following Home activity options:

  • WebKiosk mode - Select this option to populate the console with additional Home screen wallpaper and Web bookmark fields unique to this mode. Keep in mind, applications selected previously in the profile creation flow will not be downloaded to the device if WebKiosk is selected as the Home activity. A Webkiosk mode session is invalidated, closed, and reset to the Kiosk home screen after 5 minutes of detected tablet inactivity. For more information on setting the Home activity to WebKiosk mode, go to: WebKiosk mode.
  • Pre-installed application - Select this option to download applications during device configuration. For more information on setting the Home activity to the pre-installed application option, go to: Pre-installed application.

WebKiosk mode

  1. Select the WebKiosk mode option from the Home activity drop-down menu. The screen populates with additional Home screen wallpaper and Web bookmarks fields unique to WebKiosk mode.

  1. Select the Home screen wallpaper to upload the background image for the WebKiosk home wallpaper. The image must be in either .JPG or .PNG formats and cannot exceed 1 MB. The recommended image resolution is 1920 x 1080 pixels or higher to properly fit the WebKiosk homescreen. Once selected the preview image populates to the preview screen.
  2. Select any of the bookmark anchors (+) within the preview image to launch the Add web bookmark screen. Provide the following information to place a bookmark icon on the selected bookmark anchor. When finished, select Submit to place the icon on the home screen's selected bookmark anchor.
NOTE - Select ROTATE PREVIEW as required to orient the home screen and its selected icons for an optimal home screen display.
  • Name - Provide a name of the bookmark icon that distinguishes it from others added to the home screen.
  • URL - Provide an accurate URL path to the location of the home page bookmark icon. Make sure the URL path starts with http://, http:// or ftp://.
  • Icon - Choose Select and navigate to the location of the intended home screen icon.

Pre-installed application

  1. Select the + Use a different pre-installed application option from the Home activity drop-down menu.
  2. Enter a valid package name within the resulting pop-up screen. The device's home activity requires at least one application, so the selection of an application is required.
  3. Select Submit. Once submitted, the provided application is available for selection within the Home activity drop-down menu.

Display notification messages

Define whether the following notifications are displayed on the kiosk:

  • ALL — Displays all the notifications listed below.
  • Hide low battery notifications — Hide the status bar message, LED light, and other low-battery related notifications.
  • Hide full battery notifications — Hide the status bar message, LED light, and other fully charged related battery notifications.
  • Hide Nitz set time Notification — This option hides the warning message that normally displays when the device fails to retrieve date and time information from the network. The Nitz set time notification only appears on devices that have enabled the Automatic date and time and Automatic time zone options.

Status bar

Set the following status display options for the ProKiosk mode profile:

  • Hide status bar − Show or hide the status bar when the device is in ProKiosk mode.
  • Hide clock − Hide the clock display on the status bar when the device is in ProKiosk mode.
  • Hide system icons − Hide the display of the notification icons on the status bar when the device is in ProKiosk mode.
  • Prevent the input method from being changed - Select this option to prevent the status input method from being changed by the device user.

Exit the kiosk mode UI

When the user long presses the power button, a screen containing the option to switch off ProKiosk mode displays. The default text is "In sealed mode."

You can customize the kiosk screen in several ways:

  • ProKiosk Mode option - Provide your own label for ProKiosk Mode utilized by this profile.
  • ProKiosk Mode off - Provide your own label for the option to turn off ProKiosk Mode for this profile.
  • Exit passcode - End users enter this passcode to exit ProKiosk Mode on their device. This passcode must have a minimum of 4 characters and is a required field.
  • Custom Professional Kiosk Mode passcode Input UI - Indicate the Package name and Class name of the UI for exiting the device's ProKiosk Mode.
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